Operational Management Plan - 51995.1611.04

  ●​ Floor Staff and Security:​

        ○​ Staff positioned in high-traffic areas to manage flows and detect disruptive
           behaviour.​

        ○​ Security deployed during functions or higher-risk periods.​

  ●​ Behavioural Guidelines:​

        ○​ Clear signage within venue outlining expected behaviour.​

        ○​ Patrons acting in a quarrelsome or disorderly manner may be removed in
           line with RSA protocols.​


3.5 Functions and Special Events

  ●​ Event-Specific Plans:​

        ○​ Risk assessments prepared for major functions or events.​

        ○​ Additional staff/security rostered based on expected numbers.​

        ○​ Temporary barriers used to manage queues and crowd flows.​

  ●​ Coordination with Authorities:​

        ○​ For larger events, local police and Council may be notified in advance.​


3.6 Emergency Crowd Management

  ●​ Evacuation Procedures:​

        ○​ Evacuation maps displayed at exits and key points.​

        ○​ Staff trained as fire wardens and evacuation marshals.​

  ●​ Emergency Drills:​

        ○​ Fire and evacuation drills conducted quarterly.​

        ○​ Staff rotated through roles to ensure broad familiarity.​