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Operational Management Plan - 51995.1611.04
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Log in to see the plans as drawn6.6 Escalation
● Unresolved Complaints:
○ Escalated to Venue Manager for further investigation.
● Persistent Issues:
○ If repeated complaints arise, management will review procedures,
increase monitoring, or introduce further mitigation.
● External Engagement:
○ Where required, Council or Police may be consulted to ensure
transparency.
6.7 Noise-Specific Complaints
● Integration with Noise Management Plan:
○ Noise complaints immediately trigger perimeter checks and sound level
readings.
○ Findings recorded in Noise Monitoring Log and Complaint Register.
● Preventative Adjustment:
○ If noise is approaching limits, corrective action taken before further
breaches occur.
6.8 Vexatious or Repetitive Complaints
● Professional Handling:
○ All complaints logged, even if perceived to be vexatious.
● Review:
○ History of complaints considered; mediation with community or Council
sought if patterns emerge.
6.9 Community Engagement
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