Operational Management Plan - 51995.1611.04

  ●​ Refresher Training:​

        ○​ Conducted every six months covering RSA, complaint handling, noise
           management, and emergency response.​

  ●​ Specialised Training:​

        ○​ First aid and AED training provided to selected staff.​

        ○​ Security staff trained in de-escalation and conflict resolution techniques.​

        ○​ Kitchen and bar staff trained in food safety and hygiene compliance.​


9.3 Role-Specific Training

  ●​ Duty Managers:​

        ○​ Trained to oversee compliance with OMP protocols.​

        ○​ Responsible for logging noise checks, complaints, and incidents.​

  ●​ Bar and Floor Staff:​

        ○​ Trained to monitor patron behaviour, identify signs of intoxication, and
           enforce RSA refusals.​

  ●​ Kitchen Staff:​

        ○​ Focus on waste minimisation, portion control, and safe food handling.​

  ●​ Event Staff:​

        ○​ Additional training in crowd control and function risk assessment.​


9.4 Emergency and Incident Response Training

  ●​ Scenario-Based Drills:​

        ○​ Conducted quarterly to simulate fires, medical emergencies, and
           disorderly conduct.​

        ○​ Staff rotate roles to ensure broad capability.​