Operational Management Plan - 51995.1611.04

          ○​ Staff knowledge tested periodically through quizzes and scenario
             evaluations.​

   ●​ Performance Monitoring:​

          ○​ Managers monitor staff application of training in daily operations.​

   ●​ Feedback:​

          ○​ Staff encouraged to provide feedback on training quality and areas for
             improvement.​


9.8 Record Keeping

   ●​ Training Records:​

          ○​ Centralised register of staff training and certifications maintained.​

          ○​ Updated monthly by management.​

   ●​ Compliance:​

          ○​ Records available for inspection by Council or OLGR.​




10. Conclusion and Review Actions
10.1 Conclusion

This Operational Management Plan (OMP) has been prepared to formalise
Crackerjack’s commitment to responsible venue operation. It directly addresses
concerns raised by Noosa Council and the community, particularly regarding noise,
waste, staff conduct, and impacts on residential amenity. By implementing the measures
outlined across Sections 1–9, Crackerjack ensures:

   ●​ Noise is proactively managed through structural changes, strict protocols, and
      regular monitoring.​

   ●​ Safety and security of patrons and staff are prioritised via CCTV, lighting, trained
      personnel, and structured incident management.​