2016-11-14 General Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                    8 NOVEMBER 2016


BRANCH ACTIVITIES                          RECENT ACHIEVEMENTS                         CURRENT PRIORITIES                           THE NEXT QUARTER
Business as Usual activities                  Call volumes continue to increase on      Managing increased call and face to        Managing        peak      workloads
                                                previous years.                             face enquiries.                              associated with animal renewals,
                                                                                          Improvements to T1 and online                rates and rate reminders.
                                                                                            services e.g. new Request App.


Governance
Review of Council’s Administrative                                                        Continue research relating to best         Present draft updates to Council’s
Complaints Policy and Processes                                                             practice    complaints      handling         Leadership Team for feedback prior
                                                                                            processes,     relevant    Australian        to submitting recommendations to
                                                                                            Standards, and positive practices of         Council for approval
                                                                                            other Councils.
                                                                                          Incorporate identified improvements
                                                                                            into Council current Administrative
                                                                                            Complaints Policy and associated
                                                                                            processes.

Development and Implementation of Fraud       Developed action items resulting          Development of Public Interest             Delivery of developed training and
and Corruption Control Plan for Council         from the completion of the                  Disclosure,     and   Fraud    and           implementation of action items from
                                                Queensland Audit Office Fraud and           Corruption Control training for              Council’s Fraud and Corruption
                                                Corruption       Control       Local        relevant staff.                              Control Plan.
                                                Government Self- Assessment Tool          Support operational areas with
                                                and presented findings to Leadership        implementing action items resulting
                                                Team and August Audit and Risk              from self-assessment results.
                                                Committee meeting.

Support Council’s Audit and Risk Working      Finalised Internal Audit Plan for         Coordination of draft agenda and           Coordinate and track progress of
Team                                            2016/17 in consultation with Audit          preparation of Governance and Risk           outstanding        internal     audit
                                                and Risk Working Team, which was            related documents and reports for            recommendations         from    Cash
                                                adopted at the Audit and Risk               Council’s Audit and Risk Committee           Handling and Waste Charges
                                                Committee Meeting of 26 August              Meeting of 14 October 2016.                  Reconciliation Internal Audits.
                                                2016.                                                                                  Review Internal Audit provider
                                              Coordination    of   agenda   and                                                        response to quote and proposed
                                                preparation of Governance and Risk                                                       scope for the 2016/17 internal audit
                                                related documents and reports for                                                        of Council’s procurement processes.
                                                Council’s Audit and Risk Committee
                                                Meeting of 26 August 2016.



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