2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 5
Service Output                     ROAD NETWORK
                                   Provision and maintenance of an integrated, safe and serviceable road
                                   transport network comprising roads, bridges and car parking.

Service Activity                   Sealed Roads
                                   The activities include repairs to the road surface, shoulders and table
                                   drains as well as maintenance of allied road furniture such as guardrails,
                                   barriers and other structures, streetscape furniture & fittings, providing and
                                   maintaining signage and line-marking and street sweeping/cleaning.

Responsible Area                   Department                                 Branch
                                   Infrastructure Services                    Civil Operations Branch (Civil Works &
                                                                              Maintenance)

Cost Centres                       Sealed Roads                               2001
                                   Hastings St Mtnce Levy                     2022
                                   Signs & Lines                              2003 (actual costs captured to WO
                                                                              Cost Centre 2001)
                                   Road Furniture                             2006 (as above)
                                   Vegetation                                 2008 (as above)
                                   Traffic Operations                         2012
                                   Department Management – Director           1900
                                   Infrastructure Services
                                   Management Civil Operations                2000
                                   Works Operations Coordination              2021
                                   Works Operations                           2704

Key statistics1                    577.6 km of sealed road

Legislative responsibility to      Local Government Act 2009
provide this service               Land Act 1994
                                ACTIVITY                                             SERVICE LEVEL TARGET
Road surface maintenance
(Defects monitoring, pothole patching & pavement repairs, road shoulder & table drain maintenance)
Cyclic Inspections                  Scheduled surface/pavement               Six monthly
                                    inspections in all Work Zones

                                   In addition ad hoc inspections are
                                   undertaken in conjunction with regular
                                   patrol patching maintenance
Scheduled work2                    As identified from inspections (defects & proactive interventions) to maintain
                                   asset serviceability other than as identified below.

                                   Hastings St additional works (levy)

                                   Pressure washing coloured concrete         Twice a year / levy covers 1 extra
                                   zones (includes pedestrian crossings       service
                                   and some footpath areas)

Reactive work (customer            Issue                                      Target days (to advise customer of
requests) 3                                                                   outcome)
                                   All maintenance requests                   20 business days

                                   Removal of dead animal from road           3 business days




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