2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                      contract)

                                         Hastings St - Maze car park               Fortnightly
                                          (Hastings St/Noosa Dr)

                                          Other commercial precincts               Fortnightly
                                           (Cooroy, Pomona, Cooran)
                                         Industrial Estates                        Monthly

                                         Arterial & distributor roads              Monthly

                                         Residential streets                       Quarterly

                                      Manual street cleaning/litter pick-up
                                      (Contract)5
                                       Peregian Beach; Sunshine Beach;             Daily
                                         Sunrise Beach; Noosa Junction;
                                         Noosa Heads; Noosaville &
                                         Tewantin
                                       Boreen Point & Cooroy                       3 x week

                                         Cooran & Kin Kin                          2 x week

                                      Hastings St additional works (levy)
                                      Weekly extra service to clean stainless       Weekly
                                      steel, refuse bin surrounds etc.

Reactive work (customer               Issue                                         Target days (to advise customer of
requests)                                                                           outcome)
                                      General maintenance requests                  20 business days

                                      Dead animal removal (cleaning)                3 business days

SERVICE DELIVERY MODEL
Can insert text or a table
(Internal / contract)

KEY SERVICE METRICS
Measure                                                         Metric              Benchmark Comparion
Cost per km for sealed road maintenance                         $9,642 per km       Queensland Department of Local
                                                                                    Government Comparative Information
(FY2016/17 actuals $5,568,7806 / 577.6 km)                                          available.
Cost per rateable property to maintain sealed roads             $186 per
                                                                rateable property
(FY2016/17 actuals $5,568,780 / 30,000 rateable
properties)

PERFORMANCE INDICATORS
Service               Indicator               Performance Measure                   Methodology
Road network – Sealed Satisfaction            Noosa community satisfaction          Community satisfaction mean
Roads                                         mean rating score compared to         performance rating from the LGAQ
                                              the State mean rating score (out      2017 Community Satisfaction Tracking
                                              of optimum rating of 5).              Survey for Provincial areas for:

                                              NSC mean           State mean         Theme: Community Lifestyle Services
                                              rating (2017)      rating (2017)      Function: Environment Protection &
                                                                                    Conservation
                                              3.43               3.28
                                                                                    Theme: Basic Services & Infrastructure
                                                                                    Function: Road Maintenance



1 Source asset register (financial) Oct 2017
2 Subject to prioritisation and available budget.

                                                                                                           Page 111