2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                   Area 5 – Hinterland towns and         Generally weekly other than for Kin Kin
                                   residential with high level of        & Boreen Point as limited road
                                   landscaping (e.g. Noosa Banks)        landscaping in those areas.
Cyclic inspections                 Contracts (Road Landscaping Maintenance Areas)

                                   Monthly – based on approx. 30 sites generated ad hoc by Work Order system
                                            1
Scheduled work                     Contract
                                   Major Roads - Eenie Creek Rd, Walter       12 services pa
                                   Hay Drive, Reef Street,
                                   Cooyar/Langura Street and parts of
                                   Ben Lexcen/Heathland Drive

                                   Subdivisions (includes parts of            9 services pa
                                   Doonella Estate, Noosa North Rise,
                                   Lake Entrance Boulevard and the end
                                   of Rene St/Hoffman Drive)
                                                                              9 per year reducing to
                                   North Shore and Hinterland (two            6 services pa for very low profile sites
                                   sites at North Shore plus 15 small sites
                                   in Cooroy and Stratford Park)

                                   Note: these contracts also include
                                   minor areas of park, wedding precincts
                                   and Daintree Estate flood wall which
                                   are covered by separate level of
                                   service listings)

Reactive work (customer             All maintenance requests               20 business days
           2
requests)
Road network mowing (turf maintenance)
(Mowing of urban road network areas such as roundabouts, road verges at town entries, traffic islands where a high
level of presentation is required).
Cyclic inspections                  Inspections – turf maintenance mowing Monthly – based on approx. 30 sites
                                                                           generated ad hoc by Work Order
                                                                           system.
                                                                        3
Scheduled work                     Turf maintenance (mowing contract)         Category 1 –28 cuts (high profile areas
                                                                              no road sites included in this category.)
                                                                              Category 2 - 18 cuts per annum ()
                                                                              Category 3 – 18 cuts per annum (local
                                                                              roads/rural)
                                                                              Category 4 – 10 cuts per annum (site
                                                                              specific)
Reactive work (customer            All maintenance requests                   20 business days
requests)
SERVICE DELIVERY MODEL
Work is predominately undertaken in-house with contract arrangements to cover overflow areas.

KEY SERVICE METRICS
Measure                                                    Metric             Benchmark Comparison
TBD                                                        TBD                Queensland Department of Local
                                                                              Government comparative data not
                                                                              available.
PERFORMANCE MEASURE
Service          Indicator                 Performance Measure                Methodology
Road Network     Satisfaction              Noosa community satisfaction       Community satisfaction mean
                                           mean rating score compared to      performance rating from the LGAQ
                                           the State mean rating score        2017 Community Satisfaction Tracking
                                           (out of optimum rating of 5).      Survey for Provincial areas for:

                                           NSC mean           State mean      Theme: Basic Services &
                                           rating (2017)      rating (2017)   Infrastructure.
                                                                              Function: Road Maintenance

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