2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                    Noosa Sound & Noosa Waters canals          Annual

Scheduled Work                      As identified from inspections (defects & proactive interventions) to maintain
                                    asset serviceability. In addition specific works are scheduled as below:

                                    Noosa Waters Lock routine         As per the Asset            Fortnightly
                                    maintenance                       Management Plan             Annual detailed
                                                                      (work by contractor)
                                    Noosa Waters Salinity pump        As per the Asset            Monthly
                                    station                           Management Plan             Annual detailed
                                                                      (work by contractor)
                                    Dredging to maintain sand to      Noosa Sound canals          Biennial
                                    support base of revetment         Noosaville foreshore
                                    walls
                                    (work by contractor)

Reactive work (customer             Issue                             Target days to completion
          7
requests)                           Boat Ramps                        20 business days
                                    Jetties                           20 business days
                                    Revetment Wall                    20 business days
                                    Lock & Weir                       20 business days
Operations
(Cleaning of boat ramp surfaces; Noosa Waters lock & weir operations including security access cards, clearing
fishing line bins and testing recreational waters for human contact, responding to environmental incidents etc.)
Scheduled Work                         Boat ramps (pressure             Removal of algae build 2 monthly
                                       cleaning)                        up
                                       Noosa Waters salinity pump       Pumping – off peak       Daily
                                       station operations (turnover of  hours 11 pm to 7 am
                                       water in lake to maintain water
                                       quality – takes approx. 38 days
                                       for all water to be turned over)

                                    Noosa Waters – water quality      As per Water Quality        6 monthly
                                    testing                           Management Plan

                                    Noosa Waters Security Access      Card issue, activity        Ongoing
                                    (SiPass System)                   monitoring and
                                                                      administration
                                    Fishing line recovery units       Tewantin – 5 units          Weekly
                                    (empty & clean by contractor)     Noosaville – 15 units
                                                                      Noosa Heads – 9 units

                                    Recreational contact water        Rainfall risk site -        20     samples     p.a.
                                            8
                                    testing                           Pelican Beach,              (fortnightly   for    8
                                                                      Noosaville                  months and monthly
                                                                                                  for 4 months).


Reactive work                       General requests                  Within 20 business days
                                    Environmental incident (water     Issue assessed as soon as notified and
                                    pollution)                        appropriate action taken (may involve direction
                                                                      by maritime authorities).
SERVICE DELIVERY MODEL
Service is managed and delivered in house with support from contractors.

KEY SERVICE METRICS
Measure                                                Metric                  Benchmark Comparison
Water quality rating for Noosa River compared to other -A rating               Highest rated river in SEQ
SEQ waterways
PERFORMANCE MEASURE
Service                    Indicator         Performance Measure               Methodology
Canals & waterways         TBD               TBD                               LGAQ Market Facts Survey Theme:
                                                                               Basic Infrastructure does not include
                                                                               these activities
                                                                                                         Page 12