2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                   Administer Council Festive season event grant (3      Three year agreement
                                   year)

                                   Administer Council Signature event grant (3 year)     Three year agreement

                                   Administer Community Alliance agreements (3           Three year agreement
                                   year)
                                                                                         Annual review as to whether
                                                                                         additional invitations will be
                                                                                         issued

                                   Acquittals (checking & verification)                  Annual or as required by the
                                                                                         grant conditions.

                                   Water & sewer on-charging (costs over & above         Quarterly / Annually
                                   grant level)                                          (dependent on Unitywater
                                                                                         billing practice)

                                   Maintain Council’s Grants Register (currently 71      Ongoing – subject to reporting
                                   external grants across 30 Cost Centres)               & acquittal requirements of
                                                                                         each funding body.
Reactive activities                General enquiries relating to Grants Program          No defined service level –
                                   and external grant opportunities (including letters   generally responded to on
                                   of support and review/feedback of applications)       same day or next business
                                                                                         day.

                                   Supporting community not-for-profit groups in         No defined service level –
                                   applying for external grants                          generally responded to on
                                                                                         same day or next business
                                                                                         day.

SERVICE DELIVERY MODEL
Services are delivered in-house.

KEY SERVICE METRICS
Measure                                            Metric                                Benchmark Comparison
Cost of Community Grants program per               $29 per rateable property.            TBA
rateable property
(FY 2016/17 $872,000 approx. \ 30,000)
Number of persons who volunteered in past 12       21.0%                                 18.8% Qld
months as percentage of population compared
                     4
to State percentage.

PERFORMANCE MEASURE
Service        Indicator                           Performance Measure                   Methodology
Community      Satisfaction                        Noosa community satisfaction          Community satisfaction mean
Development                                        mean rating score compared to         performance rating from the
                                                   the State mean rating score (out      LGAQ 2017 Community
                                                   of optimum rating of 5).              Satisfaction Tracking Survey
                                                                                         for Provincial areas for:

                                                                                         Theme: Community Lifestyle
                                                                                         Services
                                                                                         Function: Community
                                                                                         Development
                                                   NSC mean       State mean rating
                                                   rating         (2017)
                                                   (2017)
                                                   3.59           3.50



1
    Source: Noosa Social Strategy adopted 17 December 2015
2
    As above.

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