2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                     Professional development activities          Minimum 4 events per annum
                                     through Libraries for authors and digital
                                     artists

                                     Tenure to community not-for-profit cultural and community organisations terms &
                                     renewals are subject to the Community Purpose Land & Infrastructure Tenure
                                     Policy with tenure arrangements as follows:

                                     Freehold land – permit                       Up to 3 years
                                     Freehold land – lease                        5 to 10 years
                                     Trust land – permit                          Up to 3 years
                                     Trust land – lease                           5 to 10 years
                                     Freehold land – lease                        10 years

Reactive activities                  Enquiries/requests                           Initial response within 2 days – final
                                                                                  response dependent on complexity of
                                                                                  the request and availability of
                                                                                  resources
                                     Stakeholder consultation                     By arrangement

                                     Advice & support to cultural organisations   Initial response within 2 days – final
                                                                                  response dependent on complexity of
                                                                                  the request and availability of
                                                                                  resources
                                     Partnership projects/activities              No defined service level – dependent
                                                                                  on complexity of the project and
                                                                                  availability of resources
SERVICE DELIVERY MODEL
Internally managed with external suppliers utilised where specialist expertise required.

KEY SERVICE METRICS
Measure                                                        Metric             Benchmark Comparison
TBD                                                            TBD                TBD

PERFORMANCE MEASURE
Service           Indicator                    Performance Measure                Methodology
Cultural Venues & Satisfaction                 Noosa community satisfaction       Community satisfaction mean
Programs                                       mean rating score compared         performance rating from the LGAQ
                                               to the State mean rating score     2017 Community Satisfaction
                                               (out of optimum rating of 5).      Tracking Survey for Provincial areas
                                                                                  for:

                                                                                  Theme: Community Lifestyle Services
                                                                                  Function: Cultural & Entertainment
                                                                                  Facilities
                                               NSC mean           State mean
                                               rating (2017)      rating (2017)

                                               3.64               3.71




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