2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 1


Service Output                       AGED & DISABILITY SUPPORT
                                     Provision of a day care facility with centre based programs and home based
                                     assistance for local seniors and people with disabilities.

Service Activity                     Noosa Community Support Service
                                     The activities include day respite care and centre based activities &
                                     programs as well as home based support services to assist local seniors
                                     and people with a disability to continue to live independently in their own
                                     home.

Responsible Area                     Department                                        Branch
                                     Community Services                                Community Facilities
                                     *Refer to Asset Responsibility Matrix for specific areas of responsibility
Cost Centres                         Management Community Facilities                  2500
                                     Respite Centre                                   2509
                                     Home Assist Secure                               2510
                                     Projects                                         2515
                                     CHSP (Commonwealth Home Support                  2516
                                     Program)
                                     HAC (Home & Community Care                       2517
                                     Program)
                                     HAS (Home Assist Secure Program)                 2518

Key Statistics                       FY2016-17                                        Number of services delivered
                                     Allied Health Care                               672
                                     Case Management                                  49
                                     Social Support - Group                           9,946
                                     Counselling/support info and advocacy -          126
                                     client
                                     Domestic Assistance                              4,782
                                     Home Maintenance                                 3,460
                                     Home Modification                                1,291
                                     Personal Care                                    895
                                     Flexible Respite                                 510
                                     Social support – Individual                      2,648
                                     Transport                                        14,823
                                     Total services                                   39,202

Legislative responsibility to        None.
provide this service                 Obligation to utilise funding in accordance with State & Federal requirements.
                            ACTIVITY                                                       SERVICE LEVEL TARGET
Day respite centre operations & programs
[Provides social support & relief for carers by providing centre based programs & activities to provide social interaction
for eligible persons. Day care program includes provision of morning tea and lunch and access to a range of activities
including classes in broadband for seniors, gardening, woodwork, and fee based personal grooming services]
Opening hours                          Monday to Friday (except public holidays)
                                       9:30 am to 2:30 am
Scheduled activities                   Transport to and from centre (using       Daily (during opening hours)
                                       centre bus)
                                       Activities Program (varies – published    Daily (during opening hours)
                                       monthly to the website)
                                       Carer’s support group meetings            Monthly

Reactive activities                  Enquiries                                        No defined service level - response
                                                                                      generally provided within 2 business
                                                                                      days
In-home care
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