2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                                                  on receipt of completed form.

                                    Administrative support (Mayor)                Daily

                                    Elected remuneration / reimbursements         Fortnightly remuneration +
                                                                                  reimbursements for
                                                                                  expenses/conferences as required
                                                                                  (generally same or next business day
                                                                                  on receipt of completed form)

                                    Councillor induction program                  Every 4 years + periodical updating
                                                                                  via training sessions

Reactive activities                 General administrative support to             As required (limited)
                                    Councillors

                                    Councillor training                           Ongoing (as required)

SERVICE DELIVERY MODEL
This service is provided internally other than for elections which are conducted by the Queensland Electoral
Commission on a fee basis.

KEY SERVICE METRICS
Measure                                                       Metric              Benchmark Comparison
Cost per rateable property to provide elected member          $30.34 per          Benchmark with other Cat 3 local
representation and support                                    rateable property   governments though they may have
(FY 2016/17 Actuals $910,234 / 30,000 rateable                                    same number of elected members
properties)                                                                       there is likely to be varying levels of
                                                                                  support etc.
Cost per head of population to provide elected member      $17.36 per head        See above.
representation and support                                 of population
(FY 2016/17 Actuals $910,234 / 2016 census count
52,419)
PERFORMANCE MEASURE
Service                   Indicator           Performance Measure                 Methodology
Elected Members           Satisfaction        Noosa community satisfaction        Community satisfaction mean
                                              mean rating score compared          performance rating from the LGAQ
                                              to the State mean rating score      2017 Community Satisfaction
                                              (out of optimum rating of 5).       Tracking Survey for Provincial areas
                                                                                  for:
                                              NSC mean           State mean
                                              rating (2017)      rating (2017)    Theme: Qualities of Council
                                                                                  Function: Elected Council
                                              3.75               3.39




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