2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                      management plans and regulatory
                                      actions in T1 system

                                      Fox den detection and fumigation          Annually (Sept/Oct)
                                      program

                                      1080 Baiting Program                      Bi-annual (Apr-May and Sept-Oct)


                                      Canine Pest Ejectors (CPE’s) – where      Monthly
                                      installed permanently

                                      Implement and manage monitoring           Ongoing
                                      programs (permanent motion cameras)

                                      Implement and manage sand plot            Twice yearly (coastal areas)
                                      monitoring sites

                                      Wild dog control trapping (contract)      Bi-annual (Oct & May) 6 weeks

Reactive work                         Customer requests –                       14 business days
                                      Animals/Feral (wild dogs, pigs, deer,
                                      fox, cats, Indian Myna birds etc.)

                                      Implement and manage monitoring           As required
                                      programs (temporary cameras; sand
                                      traps etc.)

                                      Implement tracking and trapping           As required (mostly reactive on receipt
                                      programs                                  of customer complaint)

SERVICE DELIVERY MODEL

Work is managed internally with support from external contractors for weed control and some elements of pest animal
management.

KEY SERVICE METRICS
Measure                                                       Metric            Benchmark Comparison
Cost per rateable property for environmental pest             $20.26 per        Queensland Department of Local
management (weeds & feral animals)                            rateable          Government comparative data not
                                                              property          available.
(FY2016/17 actuals total $607,712 / 30,000 rateable
properties)
PERFORMANCE MEASURE
Service                   Indicator         Performance Measure                 Methodology
Pest management           Satisfaction      Noosa community satisfaction        Community satisfaction mean
(animals & plants)                          mean rating score compared          performance rating from the LGAQ
                                            to the State mean rating score      2017 Community Satisfaction Tracking
                                            (out of optimum rating of 5).       Survey for Provincial areas for:

                                              NSC mean          State mean      Theme: Community Lifestyle Services
                                              rating (2017)     rating (2017)   Function: Environmental Protection &
                                                                                Conservation (includes noxious weeds)
                                              3.75              3.30

                                              3.62              3.42            Animal Control (feral animals)




1                                th
    Source – Council resolution 18 August 2016 noting the report to Services & Organisation Committee Meeting dated
    9 August 2016 and approving the Biosecurity Surveillance Program for the Noosa Council region in accordance with
    section 235 of the Biosecurity Act (2014).


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