2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                             Receiving, receipting and checking in serials    Weekly, fortnightly, monthly

                             Reader requests including interlibrary loans     Daily
                             and purchase requests

                             Interlibrary lending requesting and receipting   Daily

                             In-house accessioning and processing             Weekly

                             Public Library System (PLS) bulk loans of        Twice yearly
                             Language Other than English (LOTE)
                             material

                             MARC record loading                              Daily

                             Collections analysis                             Quarterly, annually

                             Stock assessment – for weeding and repairs       Average 3 times per week

                             Stock selection – physical and e-resource        Average 3 times per week

Reactive activities          Customer request to purchase individual          Daily, assigned on average within 5
                             items                                            working days

                             Identified gaps in subject areas by              As required – response time subject to
                             staff/customers                                  assessment and determination of
                                                                              requirements

                             Donated items and author donations               As required

                             Customer feedback or complaints about            Same day or next day
                             collection content
Programs & Services
[Provision of learning programs and events across all ages promoting literacy development & lifelong learning through
information sessions and practical workshops]

Availability                 Varying program with some activities conducted after hours to suit community needs.

Scheduled activities         Computer & internet access                       Daily during opening hours (bookings
                                                                              available - sessions cease 15 minutes
                                                                              before closing time)

                             Wifi access                                      Wifi access 24/7

                             Technology learning program:                     Varied monthly timetable, see library
                                - One on one computer help                    events calendar
                                - One on one tech help                        https://www.libraries.noosa.qld.gov.au/e
                                - Tech Savvy Seniors                          vents
                                - Group technology classes for
                                    devices (iPad, tablets, phones, social
                                    media platforms)

                             Digital programs:                                Varied monthly timetable, see library
                                 - Dewey robot                                events calendar
                                 - Makerspace                                 https://www.libraries.noosa.qld.gov.au/e
                                 - Robotics & Coding for kids                 vents

                             Justice of the Peace (Partnership program):
                                 - Cooroy Library                             Tuesday 12:30 pm – 4:00 pm
                                                                              Thursday 9:00 am – 12:00 noon
                                 -    Noosaville Library




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