2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                                             6
                                   sand delivery line to discharge point          Council contract audit / site inspections
                                                                                  – Annual (under development)


Scheduled Work                     As identified from inspections (defects & proactive interventions) to maintain
                                                         7
                                   asset serviceability.

                                   Sand pumping station & associated infrastructure (contractor responsibility to
                                                                                          8
                                   undertake routine and rehabilitation maintenance work)

Reactive work (customer            Item                                          Target days to completion
          9
requests)                          Beach Access paths                            20 business days
                                   Beach Showers                                 10 business days
                                   Fencing                                       20 business days
                                   Beach Access signage (Roads/Signs             20 business days
                                   & Lines category
Operations
(Beach litter pick up (including beach access paths), mechanical beach cleaning, sand pumping station operations)
                  10
Scheduled Work                        Beach & beach access paths litter
                                      pick up within defined area. (public
                                                                 11
                                      spaces cleaning contract) :
                                      • Peregian Beach (between Beach Daily
                                          Access #56 and #59).
                                      • Noosa Main Beach, Spit Beach
                                          and part of area called Dog
                                          Beach.
                                      Beach litter pick up areas outside of W 7 (North Shore) – annual
                                      contract areas (day labour)           W 8 (Noosa Heads) – 2 monthly
                                                                            W9 – (SSB to Peregian) – 4 monthly
                                      Mechanical beach cleaning (by
                                      contractor):
                                      • Schedule A: Main Beach & Main       Weekly
                                          Beach West (for defined area
                                                        12
                                          refer to note )                   Fortnightly
                                      • Schedule B: Sunshine Beach to
                                          Peregian Beach (for defined area
                                                        13
                                          refer to note )

                                   Note: Cleaning in schedule B area is          Note: Frequency may vary - subject to
                                   concentrated around patrolled                 weather conditions and tides.
                                   swimming areas and beach access
                                   points. Beach cleaning between
                                   these areas involves only one pass
                                   of the tractor in one direction
                                                                   14                                 3
                                   Main Beach sand nourishment                   Approx. 40,000 m p.a. as required
                                                                                 (contract)

                                                                                 Mechanical spreading of sand (Council)
                                                                        15
                                   Recreational contact water testing            Low risk sites x 5       6 samples p.a.
                                                                                 ocean beaches            between Oct-
                                                                                                          March

Reactive work (customer            Item                                          Target days to completion
requests)                          Beach Cleaning                                20 business days

                                   Environmental incident (water                 Issue assessed as soon as notified and
                                   pollution)                                    appropriate action taken (may involve
                                                                                 direction by maritime authorities).


SERVICE DELIVERY MODEL
Can insert text or a table

KEY SERVICE METRICS
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