2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 3

Service Output                     LOCAL LAWS & PUBLIC SAFETY
                                   Maintaining public amenity and safety through local law regulation and
                                   related activities.

Service Activity                   Local Laws Education & Compliance
                                   The activities include education and compliance, complaint management,
                                   investigations and prosecutions relating to domestic animal & stock
                                   control, regulated parking and other local & State laws
Responsible Area                   Department                              Branch
                                   Community Services                      Local Laws

Cost Centres                       Stock Control                         1804
                                   Local Laws                            1809
                                   Animal Control                        1810
                                   Parking Supervision                   1811
                                   Local Law Coordination                1813
Key statistics                     FY2016/17
                                   # Registered dogs                     9,700
                                   # Parking infringements               7,950
                                   # Animal infringements                394
                                   # Customer requests                   3,294
Legislative responsibility to      • Local Government Act 2009
provide this service               • Transport Operations (Road Use Management) Act 1995
                                   • Animal Management (cats & dogs) Act 2008
                                   • State Penalties Enforcement Act 1999
                                   • Local Laws (Noosa Council)
          ACTIVITY                                         SERVICE LEVEL TARGET
Animal / Stock Control
(Education & compliance for domestic animal control matters, dog registration, patrols, provision of dog waste
disposal bags, impounding stray animals, complaint management, investigations & prosecutions, provision of cat
traps, wandering livestock issues etc.)
Availability                         Daily – generally normal business hours.
                                     Emergencies only – after hours.

Proactive inspections/patrols      7 days per week based on a variable roster.
                                   Scheduled early and late patrols – approx. 12 hours per week.
                                   Focus on high activity areas as well as current problem hot-spots.

                                   Dog waste bin – bag refills               Twice weekly (Mon & Fri)

Reactive work (customer            Issue                         First response             Time to complete
requests)                          Dog barking                   2 days                     60 days
                                   Dog attack/aggressive         Immediate if dog still     60 days
                                                                 present or up to 24
                                                                 hours if not
                                   Nuisance/wandering            Same day or next           20 days
                                                                 working day
                                   Dog pick-up                   Same day or next           28 days
                                                                 working day
                                   Animal registration           At point of contact        7 days
                                   Dog waste disposal bags       Next working day if        5 days
                                   refills                       resources available
                                   Stock on roads                Immediately                Up to 20 days
                                   Cat cage loan request         Same day of enquiry        3 days
                                                                 information is provided


Local Laws (other)
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