2021-09-16 Ordinary Meeting Agenda

ORDINARY MEETING AGENDA                                                    16 SEPTEMBER 2021


        Code of Conduct
        16.   A code of conduct must be developed and provided to all users and occupants of
              the short term accommodation, including any website or social media used to
              promote the use of the premises for short term accommodation.
        17.   The code of conduct must advise all users of the premises:
              a.   That the use of the premises must not:
                   i.     detrimentally affect the residential amenity (including but not limited to
                          noise, overlooking, light spill or odour) enjoyed by residents in the
                          vicinity of the premises; or
                   ii.    cause a nuisance (including a noise nuisance);
                   iii.   display unacceptable behavior including:
                          a.    loud aggressive behaviour;
                          b.    yelling, screaming, arguing; or
                          c.    excessively loud cheering, clapping and singing.
                    iv.   create a level of noise above the acceptable levels described by
                          Queensland Government legislation for environmental protection
                          (noise).
              b.   That a user of the premises must not sleep or camp on the premises in a
                   tent, caravan, campervan or similar facility.
              c.   That each vehicle used by a user of the premises must:
                   i.     be stored in a manner that does not cause a nuisance or inconvenience
                          to adjoining premises; and
                   ii.    be parked within the parking facilities at the premises where provided.
              d.   That each user of the premises must store general waste (including the
                   separation of recyclable waste) produced as a result of the ordinary use or
                   occupation of the premises in a waste container.
              e.   That each user of the premises must ensure that the premises, including the
                   grounds of the premises, are kept in a safe and tidy condition.
              f.   That pets occupying the premises must be managed and not cause a
                   nuisance (including a noise nuisance).
              g.   The nature and extent of the approved use as detailed in conditions numbers
                   4 to 7 of this development approval.
        18.   The Code of Conduct must be displayed in a prominent location at the premises
              so that it can be viewed by guests.
        Complaints Management
        19.   The contact person must maintain a record of all complaints received, identifying
              how each complaint has been resolved or addressed within a reasonable time.
        20.   The contact person must respond to all complaints within 30 minutes of notification
              of a complaint.
        21.   The contact person, must keep and maintain a register of the use of the premises
              for short stay letting or home hosted accommodation, and record in the register,
              each of the following:
              a.   on each occasion on which the premises are used, or occupied, for short stay
                   letting or home hosted accommodation on a commercial basis:

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