NOOSA HOLIDAY PARKS UPDATE · Report

SERVICES & ORGANISATION COMMITTEE MEETING                                          8 AUGUST 2023


   •   Internal road maintenance was completed on three occurrences within financial year
       2022/23, including the implementation of speed bumps at Noosa North Shore Campground
       and Boreen Point Campground as a mechanism to slow vehicle speeds and improve guest
       safety.
   •   Works were undertaken to raise the level of camping and caravan sites that are vulnerable
       to flooding and implement natural drainage solutions to ensure commerciality is maintained
       during periods of rainfall and inclement weather.
Completed Capital Works
   •   Installation of a boom gate at Boreen Point Campground to regulate vehicle movements into
       the campground, mitigate the risk of unregulated vehicle access and contribute to operational
       efficiency and guest experience.
   •   Installation of landscaping bays at Boreen Point Campground and Noosa North Shore
       Campground for the formal and tidy storage of road and garden maintenance materials. The
       project also contributes to circular economy outcomes, allowing for mulch created on site
       during tree management works to be stored and then used within the campground
       maintenance program.
   •   Completion of the Noosa North Shore Campground Wastewater Treatment System
       alterations project in June 2023, effectively mitigating a range of environmental, operational
       and compliance risks arising from the system that was installed as part of the 2020
       refurbishment project.
   •   Installation of screening and fencing at the Boreen Point Campground to improve the
       professionalism of the reception and guest arrival area, in addition to creating visual
       separation with the campground management residence.
   •   Improved presentation and functionality of the recycling and general waste bin area at Noosa
       North Shore Campground.

6. MANAGEMENT SERVICES

Escape Parks (1Eight Pty Ltd) provide Council with management services at Boreen Point
Campground, Noosa North Shore Campground and Noosa River Holiday Park. Their organisation
manages or leases more than eight holiday parks and campgrounds distributed across Queensland,
with a modern, digitised and local approach. Escape Park's approach to marketing and booking
capture, which uses systems, digital products and technology in innovative ways, is a critical driver
to capture and convert high volumes of enquiry into reservations and revenue. High quality guest
experiences at the Noosa Holiday Parks are supported by Escape Park's delivery of guest services,
facility maintenance and cleaning services.

7. OTHER

   •   In 2022, all Noosa Holiday Parks were individually awarded the TripAdvisor Travellers Choice
       Award.
   •   In December 2022 Escape Parks implemented a chat bot on the Noosa Holiday Parks
       website as a value add. The bot is designed to simulate conversation with customers.
       Customers can ask questions and access information quickly and interactively about the
       Noosa Holiday Parks and the broader region.


Link to Corporate Plan
Theme 5 - Excellence