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2018-11-06 Services & Organisation Committee Agenda
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Page 97 of 97
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronica % of payments made electronical
dentify growth of online services dentify gro of online services
40% 100%
90%
70%
50%
qovenscnncnst™ Oy soonenneenas 40% ' _ i
10% sox LLL
vm Lt
0% 1% LLL
July Aug Sept Oct Nov Dec Jan Feb March April May June oe ed
WE requests @ Email (inc!. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
Page 97 of 97See the original
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