2014-03-25 Planning & Organisation Committee Agenda Pages 1-14

Page 12 of 231

SECTION                      RECENT ACHIEVEMENTS                       UPCOMING PRIORITIES                 ISSUES

                              o Plumbing team is receiving above       o Promotion of electronic service    o Promoting      consistency    in
                                average domestic applications for this    delivery with identified high use    decision making throughout Shire
                                period.     However       commercial      end customers                        with contractors
                                applications are down                  o Continue to develop     Council's  o State   Government     has _ not
                              o Plumbing team is delivering customer      plumbing information web page.       allowed access to their notifiable
                                requested plumbing inspections as per  o Developing and implementing a         works register. As a result Noosa
                                legislative time frames                   maintenance      program     in      Council will not receive quarterly
                              o 90%   of domestic applications are        conjunction   with     Council's     payments for developed    audit
                                processed     electronically   under      Property  team  for  39   public     program.
                                Council's initiative to allow customers   amenities   within  the   Shire.  o Audit   action development   for
                                to submit applications electronically.    (plumbing  and   basic  building     outstanding high risk backflow
                              o Plumbing team is meeting KPls for two     issues related to amenity)           device installations
                                day   domestic   sewer   applications
                                approvals. (same day approval)
                              o 20   day    applications are _ being
                                processed within set 20 day KPls
                                (average approval time frame 8 days)
                              o Developed defect notification program
                                has been established with contractors.
                              o Developed,   designed  and _ installed
                                waste water facility for main amenities
                                within Noosa North Shore Caravan
                                park
                              o Develop      and     implement     a
                                maintenance program in conjunction
                                with Councils Property team for 39
                                public  amenities within  the  Shire.
                                (plumbing and basic building issues
                                related to amenity)

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