OPERATIONAL PLAN 2024-25 Q3 QUARTERLY REPORTING · Attachment 2 - Q3 KPI Report

    People & Culture - Staff Turnover Rate [percentage of overall positions]

    Staff turnover as a percentage of all positions (temporary, permanent, casual) is a useful workforce metric
    that measures the rate at which employees leave an organisation, relative to the total number of positions. It
    includes permanent, temporary, and casual roles, providing an indication of overall workforce stability.

    The staff turn-over rate has slightly decreased from 19.25% in the previous quarter to 17.89% in the reporting
    period.
Percentage




    Customer Service - Number of Requests Received

    The number of customer requests received is a basic yet essential operational metric used by councils and
    service organisations to monitor community engagement and service demand.

    The number of requests received during the reporting period was generally consistent with the previous
    quarter, except for January, which saw an increase in requests due to the peak holiday season and was
    further impacted by industrial action by Council’s waste service provider, resulting in a 30% rise in waste-
    related enquiries.
Number