OPERATIONAL PLAN 2024-25 Q3 QUARTERLY REPORTING · Attachment 2 - Q3 KPI Report

    Revenue Management - Rate Arrears Ratio [percentage; <5%]

    The rate arrears ratio < 5% is a financial performance indicator used by councils to monitor the proportion of
    unpaid rates relative to the total rates revenue levied. It reflects the effectiveness of the organisation’s rates
    collection processes and financial health of the community.

    Rates arrears are consistent with performance over the previous 6- and 12-month cycles. Typically, the rates
    arrears ratio peaks when rates are due and then declines back into the target range between rates runs.
Percentage