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OPERATIONAL PLAN 2024-25 Q3 QUARTERLY REPORTING · Attachment 2 - Q3 KPI Report
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ICT Management: Percentage of IT Helpdesk Requests Closed Within 48 Hours
This KPI helps assess the responsiveness and operational efficiency of the IT Helpdesk team, contributing
to user satisfaction and system uptime.
The response time has been consistent with the improvements observed in the previous reporting period
caused by resource stabilisation within the ICT team to assist with IT Helpdesk request processing.
Percentage
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