2022-11-14 GC Agenda - Item 4 - Attachment 1 - Short Term Accommodation Monitoring Report 2022

       local law on resident health and residential amenity are estimated as $9.56 million per
       annum.
       It is not anticipated that the supply of, nor the demand for, short stay accommodation
       in Noosa Shire will be impacted by the proposed local law based on assessed financial
       impacts on property owners and the potential impact of passing through increased
       costs to visitors…
       Based on the assumptions underpinning the cost benefit analysis, the quantitative
       assessment highlights that the benefits associated with the proposed local law
       significantly outweigh the costs associated with the proposed local law. Short stay
       accommodation operators – 86% of which are located outside of Noosa Shire and 51%
       of which are located outside of Queensland – are currently receiving commercial
       benefits at a significant cost to local resident health and residential amenity.
       In addition to the quantitative outcomes, it is also envisaged that the proposed local
       law would result in the following qualitative benefits:
       • An enhanced feeling of safety and security for residents in their homes.
       • The creation of additional local employment through the requirement to have a local
       contact person on call for all short stay accommodation premises.


3.6.3 Implementation and approvals under local law
The local law was well received by residents as was the 24 hour complaints hotline. Industry
have generally been receptive and taken action to comply with the requirements for approval
under the local law, albeit probably only half of all short term accommodation properties had
come forward for approval under the local law by 31 July 2020.
Noosa Council waived the one off application fee up until 30 June 2022.
1,459 properties have gained approval for short stay letting and 45 for home hosted
accommodation. 414 of those were for entire dwelling houses and 72 were for dwelling houses
limited to 4 x 60 days per calendar year, where it is the owner’s principal place of residence. It
is estimated around 4000 properties will require an approval under the local law. The approval
is given to the owner of the property, so if the property is sold a new application is required
under the local law.


3.6.4 Complaints – short term accommodation
The 24 hour complaints hotline provides an avenue for residents to make a complaint and
have the matter attended to. The hotline also provides council with a centralised record of all
complaints being made.
Of the many complaints made to the hotline, 114 complaints were not able to be dealt with by
the hotline contacting the responsible manager for the property or the property had not yet
gained approval under the local law, elevating them to Council’s Requests Management (RM)
system for further action.
One compliance notice and one show cause notice have been issued.


3.6.2 Community Satisfaction Survey June 2021
A community satisfaction survey was undertaken in Noosa Shire June 2021. Market Facts was
commissioned by the Noosa Shire Council in May 2017 to conduct a benchmark survey of
community attitudes measuring levels of satisfaction with the services provided by Council.
This 2021 customer satisfaction research is a follow up tracking survey to the 2017 and 2019
surveys. 400 Respondents across a wide demographic were asked what they thought would
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Noosa Council Monitoring Report 2022/23