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Services & Organisation Agenda
6 December 2016
Corporate Plan
2016-2036
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Noosa Shire
- different by nature
PO Box 141 Tewantin QLD 4565
P (07) 5329 6500 | F (07) 5329 6501
[email protected]
www.noosa.qld.gov.au
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Full text of the other 15 sections
Section 2
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© Noosa Council 2016
www.noosa.qld.gov.au
General Enquiries:
By telephone: (07) 5329 6500
By email: [email protected]
Fax: (07) 5329 6501
Street Address: 9 Pelican Street, TEWANTIN
Postal address: PO Box 141, TEWANTIN QLD 4565
Endorsed by Noosa Council (DATE TO BE INSERTED)
Noosa Council | Corporate Plan 2016-2036
Page 2
Section 3
Contents
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Theme 2: The Noosa Community 11
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Theme 3: The Noosa Economy 12
Theme 4: Long term planning for Noosa Shire 13
Theme 5: Excellence as a Council 14
Noosa Council | Corporate Plan 2016-2036
Page 3
Section 4
Introduction
The Noosa Shire Council was created in 1910 under This Corporate Plan is supported by an annual
the Queensland Local Authorities Act of 1902. In Operational Plan that Council will adopt each year as
2008 the Shire was amalgamated into the Sunshine part of its budget process. The Operational Plan sets
Coast Regional Council. It was re-established as a out those specific projects that will be undertaken to
local government on 1 January 2014 after the Noosa turn the key focus areas in this Corporate Plan into
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community campaigned for a number of years to reality.
restore its own local government. In 2014, Noosa
This Corporate Plan is also supported by the
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Council’s first Corporate Plan was adopted to lay the
foundations for the new Council. This is the second adoption of Council’s annual budget. The budget
Corporate Plan developed by Noosa Council. process identifies how Council allocates resources
towards specific projects that contribute to the long
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This Corporate Plan consists of: term vision while maintaining Council’s financial
sustainability objectives.
• The Noosa Shire Story – where we have come
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from Council also reports each year via its annual report
• Our twenty year vision for the Noosa Shire - on progress towards achieving the long term vision in
reflecting our long term planning horizon, an this Corporate Plan.
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approach that has historically set Noosa apart
from many other places This Corporate Plan sets a vision for the next 20
years for the Noosa Shire. A review of the Corporate
• Our Council’s purpose – defining what we believe Plan will be undertaken in 2021.
is our Council’s role and purpose
• Our way of operation – how our staff believe we
should go about our business.
Noosa Council | Corporate Plan 2016-2036
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Section 5
The Noosa
The Noosa Shire story
Shire story
To put in context our vision for the future of
Noosa Shire, it is important to understand
our history, our journey and our story.
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During the 1990s and 2000s, Noosa Shire also
focused on building community capacity. This
Where we have come from included the development of major community
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infrastructure such as libraries, an aquatic centre
Noosa Shire covers an area of 870 km2. The land is and sporting facilities.
Gubbi Gubbi land and was looked after for thousands
of years by the Gubbi Gubbi people.
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However, the focus was on more than just community
infrastructure. There was significant focus on
The early settlement period saw a focus on timber community engagement with the Noosa community
and fishing as well as being a gateway to the Gympie becoming intimately involved in decision making
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goldfields. It was during the 1980s and 1990s that with the Council for the long term future of the Shire.
the current Noosa Shire story began to emerge. Also during the 2000s, the focus began to include
the diversification of the Noosa economy. This was
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Like many coastal communities, Noosa was facing a natural evolution towards a focus on the triple
choices about how it would develop. The 1980s bottom line. The Shire developed its first economic
and 1990s saw significant environmental battles plan and sought to encourage smart industries that
where the Noosa community fought to retain Noosa would reduce our reliance on tourism.
Shire as a unique place – unfettered by rampant
development. There was a real sense of alignment between the
Council and the community in the 2000s. This was
These environmental battles defined that period highlighted when the State government decided to
and culminated in the 1997 Strategic Plan which amalgamate Noosa Shire with shires to the south.
provided a town planning framework to ensure that The Noosa community fought to stop that decision
Noosa would differentiate itself from other places. in 2008 and rallied to protect their Shire. Despite
not winning the initial campaign in 2008, the Noosa
The concept of the population cap was introduced
community did not give up and continued the fight
together with height limits on buildings and Noosa
for what they believed in. This culminated in the
Shire focused on the “Noosa look and feel” design
Noosa Shire being re-established on 1 July 2014.
of public spaces.
The first term of the new Council was focused on
Noosa Shire was an innovator at this time introducing
re-establishment – getting the new Council up and
outdoor dining to Queensland. The focus was both
running. There was a strong emphasis on building
on protecting the natural environment and also
a strong financial platform to ensure Council’s long
creating a special built environment for Noosa Shire.
term sustainability.
Noosa Council | Corporate Plan 2016-2036
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Section 6
Where we are today
We are an aging community with more than 20% of Our economy is dependent on tourism and retail and
the population over the age of 65 compared to the while our tourism market has been booming in recent
Queensland average of 14%. We have an active years, this has put pressure on local infrastructure
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community with strong networks of community including our transport system.
groups and volunteers.
Average annual household incomes in Noosa are
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Our Noosa River has an A rating for water quality $60,064 which is lower than the State average of
and 226km2 of the Shire (about 26%) is protected as $75,556 although at 4.9%, our unemployment rate is
either National Park or environmental reserves. currently better that the State average of 6.2%.
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While we have good biodiversity compared to other
SEQ areas, although some of our high profile fauna
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are under pressure including fish stocks and koalas.
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Statistics as at December 2016
Noosa Council | Corporate Plan 2016-2036
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Section 7
Noosa Vision 2036
Our Vision:
“Noosa Shire - different by nature”
The purpose of a vision is to create an aspirational To do this, we need to successfully adapt to
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goal for the future. A vision sets the tone for future whatever challenges arise. If we do that well, we
planning and thinking. will be “different by nature”.
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If we are successful in attaining this vision, then Our vision is underpinned by our Council’s beliefs.
we would see that by 2036, Noosa Shire will When working towards our Noosa Vision 2036, we
have achieved the long term goals set out in this will focus on:
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Corporate Plan.
Respect
Respect for the
diversity of
opinions and
D R Inclusion
Access to
participatory and
democratic
beliefs in our
processes
community
Responsiveness Authenticity
As a Council, Understanding
being connected our history and
with our learning from our
community past
Noosa Council | Corporate Plan 2016-2036
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Section 8
Our purpose
As a Council, it is important to be clear about our own organisation’s role and purpose. It defines why we do what
we do and how we do what we do as a Council.
We believe that our purpose as a Council is:
“Working with our community to shape Noosa Shire’s future”
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In practice, we believe that this means that as a Council we will:
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1. Provide excellence in customer service
2. Engage with our community
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3. Provide good governance and act ethically
4. Be transparent in all of our dealings
5. Look after community and natural assets
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6. Manage community funds wisely
7. Be as one with our community.
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Our Noosa Council staff have together defined how we want to operate as a Council.
Noosa Council is a supportive and passionate team built around
openness and informality.
Working hand in
Community hand with our
community
Striving for better
We value Innovation
ways to do things
Managing environmental,
Sustainability social and economic
resources for the future
Noosa Council | Corporate Plan 2016-2036
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Section 9
Corporate planning framework
Our corporate planning framework links together the various components of our corporate planning
process to illustrate how our teams and individuals contribute to the success of our organisation.
Each year Council will focus on its Operational Plan and Budget to ensure that the key focus areas
identified in the Corporate Plan are prioritised during Council’s annual budget process; resources are
identified to bring the key focus areas to fruition; and performance measures are identified to monitor
progress. Progress in implementing this plan will be reported to Council on an annual basis.
Our Staff
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Performance Plans
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Branches / Sections
Annual Branch Plans
D Council Operations
Annual Operational Plan and Budget
Council vision, values, goals and strategic priorities
Corporate Plan
Noosa Council | Corporate Plan 2016-2036
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Section 10
Achieving our goals
To advance our Noosa Vision 2036, we have • 20 year goals – the longer term aspirations for the
identified five themes. Within each theme are: Noosa Shire. If we successfully achieve our key
focus areas we should be able to successfully
• Key focus areas – actions that are to be work towards our 20 year goals.
undertaken in the first 5 years. These key
focus areas will feed into the Council’s annual Refer also to Appendix 1 which provides a summary
Operational Plan and Budget process as specific of all five themes, key focus areas, long term
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projects to assist in advancing towards the 20 outcomes and responsible service areas.
year goal. The key focus areas will be reviewed
after 5 years.
Theme 1: The Noosa Environment
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Our 20 year goal: Our environment is protected, enhanced and valued by the community
Key focus areas 2016-2021
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1. Adopt an overarching Environment Strategy.
2. Revitalise the Noosa River Plan and assume governance responsibility for most activities on the
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Noosa River.
3. Implement the Zero Emissions Strategy.
4. Adopt and implement the following plans that form part of our Environment Strategy - Biodiversity
Plan, Bushfire Management Plan; Climate Change Adaption Plan, Coastal Management Plan; Flood
Management Plan; Koala Conservation Plan, Open Space Plan and Waste Reduction and Recycling
Plan.
5. Reinforce our Noosa Design Principles and Noosa style.
6. Manage development within the Noosa Shire in accordance with Noosa’s desired environmental
outcomes.
In 20 years ...
• The Noosa River is clean, has abundant fish life and the River maintains its A rating.
• Noosa Council has achieved its Zero Emissions target.
• Our Koala population is increasing.
• Biodiversity in Noosa Shire has been preserved.
• The amount of waste being disposed of in landfill is minimised.
• The Noosa Shire is better prepared for Climate Change.
• Our Noosa Design Principles shape the overall look and feel of our distinctive built environment.
• Development in the Noosa Shire is in accordance with our desired environmental outcomes.
• Noosa natural environment is protected and enhanced.
Noosa Council | Corporate Plan 2016-2036
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Section 11
Theme 2: The Noosa Community
Our 20 year goal: Our community is connected, safe and happy and able to meet their
potential
Key focus areas 2016-2021
1. Implement the Noosa Social Strategy.
2. Adopt and implement the following plans that form part of our Social Strategy - Arts, Culture and Heritage
Plan, Community Health and Safety Plan and Sport and Active Recreation Plan.
3. Support the growth of our tertiary education sector.
4. Implement the Libraries Strategic Plan.
5. Formalise tenure arrangements for the community’s use of Council trustee land and buildings.
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6. Plan and build an iconic playground at Cooroy.
7. Undertake a Pre-Feasibility study for a Regional Art Gallery building.
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8. Support our Health and Aged Care sectors in response to Noosa’s aging demographic.
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In 20 years ...
• Noosa Shire is an active and healthy community.
• We have a globally recognised University research centre focused on sustainability.
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• Our library service is contemporary and provides valuable learning and educational opportunities.
• Noosa’s lifestyle and heritage are preserved.
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• Our community capacity has increased and community needs are being met.
• The use of Council trustee land and buildings is optimised to maximum community benefit.
• Noosa Shire is renowned for its vibrant culture and community arts.
• Our Regional Art Gallery is recognised for its iconic design programs.
• Our Health and Aged Care sectors are meeting the needs of our demographic.
20 year goal
Our community
is connected,
safe and happy
and able to meet
their potential
Noosa Council | Corporate Plan 2016-2036
Page 11
Section 12
Theme 3: The Noosa Economy
Our 20 year goal: Our economy is diverse and resilient
Key focus areas 2016-2021
1. Implement the Noosa Local Economic Plan.
2. Provide support for the implementation of the Tourism Noosa Sustainable Destination Action Plan.
3. Develop programs to foster growth in key industry sectors by working collaboratively.
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4. Deliver the Rufous St digital hub project.
5. Provide support to businesses to foster their establishment and growth.
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6. Establish an Industry Advisory Group.
In 20 years ...
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• Our net household incomes are higher than the State average.
• Our unemployment rate is lower than the State average.
• Our local economy produces more than it consumes.
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• Noosa has a thriving economy across our preferred industry sectors.
• Businesses take an active role in driving our economy.
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• High value, low impact businesses that align with our Noosa brand are attracted to Noosa.
20 year goal
Our economy is
diverse and
resilient
Noosa Council | Corporate Plan 2016-2036
Page 12
Section 13
Theme 4: Long term planning for Noosa Shire
Our 20 year goal: Noosa Shire is well managed and sustainable
Key focus areas 2016-2021
1. Adopt a new Planning Scheme.
2. Adopt an Integrated Transport Strategy that encourages alternative transport usage and reduces our
dependence on private motor vehicles.
3. Adopt and implement the Noosaville Foreshore Land Use Management Plan.
4. Redevelop the Noosa North Shore Beachfront Campground.
5. Long term financial sustainability planning identifying asset management outcomes.
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6. Ensure effective service planning processes are in place.
7. Develop and report on Community sustainability KPIs.
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8. Support the community’s aspirations for the Noosa Biosphere.
9. Establish functional Asset Management Plans for all Council asset classes.
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In 20 years ...
• Our Planning Scheme continues to manage growth well and ensure that Noosa maintains its village
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look and feel.
• Noosa is no longer dependent on the private motor vehicle as its primary mode of transport.
• Our plans and strategies are aligned and consistent.
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• The Noosa brand remains widely recognised, strong and authentic.
• Noosa Shire is an exemplar of sustainable living with an equal focus on natural, social and economic
capital.
• Council remains financially sustainable with services efficient and responsive to the needs and
priorities of the community.
• The Noosa Biosphere Reserve® is self-sustaining and recognised as exceeding UNESCO
requirements for Biosphere Reserves.
• Our community assets are being maintained in accordance with our planned asset management
program and our asset management plans are linked to our budgets and long term financial plan.
20 year goal
Noosa Shire is well managed and sustainable
Noosa Council | Corporate Plan 2016-2036
Page 13
Section 14
Theme 5: Excellence as a Council
Our 20 year goal: The Noosa Shire community is proud of its Council
Key focus areas 2016-2021
1. Maintain a focus on excellence in Customer Service.
2. Maximise financial opportunities for Council land holdings for the purpose of maximising non-rate
revenue.
3. Further develop systems to promote continuous improvement.
4. Embed corporate values into the organisational culture.
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5. Improve online customer interface services.
6. Continue to meet or exceed all statutory financial ratios and key operational targets.
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7. Workforce planning is in place across the organisation.
8. Improve and maintain the safety and wellbeing of employees.
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9. Enhance opportunities for the community to engage with the Council.
10. Council business activities remain competitive and profitable.
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11. Business Continuity Plans are developed and tested.
12. Maintain the ability to respond to disaster events (Local Disaster Management Plan).
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13. Strengthen Council’s governance framework and develop leadership potential.
14. Embed risk management into decision making processes.
In 20 years ...
• We are considered “financially strong” by the Queensland Government.
• Our customer service is recognised as meeting our community expectations.
• Council is an employer of choice.
• There are multiple channels available for the community to interact with Council.
• Council and the Noosa community are resilient in the face of emergencies and disaster events.
• Inspirational and transparent leadership modelled on integrity and highly ethical conduct is embedded
in Council’s culture.
• Council operates successful business activities.
• Best practice risk management practices are embedded in decision making.
20 year goal
Noosa Shire is proud of its Council
Noosa Council | Corporate Plan 2016-2036
Page 14
Section 15
Section 16
Appendix 1
Corporate Plan Summary 2016 - 2036
Noosa Shire - different by nature
Theme Key Focus Areas 2016-2021 Long term outcomes Responsible service areas
20 year goal
The Noosa Environment 1. Adopt an overarching Environment Strategy. • The Noosa River is clean, has abundant fish life and the River maintains its A rating Sustainability
Our environment is protected, 2. Revitalise the Noosa River Plan and assume governance responsibility for most activities on the Noosa • Noosa Council has achieved its Zero Emissions target Planning & Environment
enhanced and valued by the River. • Our Koala population is increasing Parks & Natural Areas
community 3. Implement the Zero Emissions Strategy. • Biodiversity in Noosa Shire has been preserved Infrastructure Planning &
4. Adopt and implement the following plans that form part of our Environment Strategy - Biodiversity Plan, • The amount of waste being disposed of in landfill is minimised Design
Bushfire Management Plan; Climate Change Adaption Plan, Coastal Management Plan; Flood Waste Management
Management Plan; Koala Conservation Plan, Open Space Plan and Waste Reduction and Recycling • The Noosa Shire is better prepared for Climate Change
Plan. • Our Noosa Design Principles shape the overall look and feel of our distinctive built environment Building & Plumbing Services
5. Reinforce our Noosa Design Principles and Noosa style. • Development in the Noosa Shire is in accordance with our desired environmental outcomes Civil Operations
6. Manage development within the Noosa Shire in accordance with Noosa’s desired environmental • Noosa natural environment is protected and enhanced Strategic Land Use Planning
outcomes. Environmental Health
The Noosa Community 1. Implement the Noosa Social Strategy. • Noosa Shire is an active and healthy community Community Development
Our community is connected, safe 2. Adopt and implement the following plans that form part of our Social Strategy - Arts, Culture and Heritage • We have a globally recognised University research centre focused on sustainability Libraries and Galleries
and happy and able to meet their Plan, Community Health and Safety Plan and Sport and Active Recreation Plan. • Our library service is contemporary and provides valuable learning and educational opportunities Environmental Health
potential 3. Support the growth of our tertiary education sector. • Noosa’s lifestyle and heritage are preserved Local Laws
4. Implement the Libraries Strategic Plan. • Our community capacity has increased and community needs are being met Community Facilities
5. Formalise tenure arrangements for the community’s use of Council trustee land and buildings. • The use of Council trustee land and buildings is optimised to maximum community benefit Property
6. Plan and build an iconic playground at Cooroy. • Noosa Shire is renowned for its vibrant culture and community arts
7. Undertake a Pre-Feasibility study for a Regional Art Gallery building. • Our Regional Art Gallery is recognised for its iconic design programs
8. Support our Health and Aged Care sectors in response to Noosa’s aging demographic. • Our Health and Aged Care sectors are meeting the needs of our demographic
The Noosa Economy 1. Implement the Noosa Local Economic Plan. • Our net household incomes are higher than the State average Economic Development
Our economy is diverse and 2. Provide support for the implementation of the Tourism Noosa Sustainable Destination Action Plan. • Our unemployment rate is lower than the State average CEO’s Office
resilient 3. Develop programs to foster growth in key industry sectors by working collaboratively. • Our local economy produces more than it consumes Infrastructure Planning &
4. Deliver the Rufous St digital hub project. • Noosa has a thriving digital economy across our preferred industry sectors Design
5. Provide support to businesses to foster their establishment and growth. • Businesses take an active role in driving our economy Community Services
6. Establish an Industry Advisory Group. • High value, low impact businesses that align with our Noosa brand are attracted to Noosa
Long term planning for Noosa 1. Adopt a new Planning Scheme. • Our Planning Scheme continues to manage growth well and ensure that Noosa maintains its village look and feel Strategic Land Use Planning
Shire 2. Adopt an Integrated Transport Strategy that encourages alternative transport usage and reduces our • Noosa is no longer dependent on the private motor vehicle as its primary mode of transport Planning & Environment
Noosa Shire is well managed and dependence on private motor vehicles. • Our plans and strategies are aligned and consistent Building & Plumbing Financial
sustainable 3. Adopt and implement the Noosaville Foreshore Land Use Management Plan. • The Noosa brand remains widely recognised, strong and authentic Services
4. Redevelop the Noosa North Shore Beachfront Campground. • Noosa Shire is an exemplar of sustainable living with an equal focus on natural, social and economic capital Infrastructure Planning &
5. Long term financial sustainability planning identifying asset management outcomes. Design
• Council remains financially sustainable with services efficient and responsive to the needs and priorities of the
6. Ensure effective service planning processes are in place. community Governance CEO’s Office
7. Develop and report on Community sustainability KPIs. • The Noosa Biosphere Reserve® is self-sustaining and recognised as exceeding UNESCO requirements for
8. Support the community’s aspirations for the Noosa Biosphere. Biosphere Reserves
9. Establish functional Asset Management Plans for all Council asset classes. • Our community assets are being maintained in accordance with our planned asset management program and our
asset management plans are linked to our budgets and long term financial plan
Excellence as a Council 1. Maintain a focus on excellence in Customer Service. • We are considered “financially strong” by the Queensland Government All Departments/Branches
The Noosa Shire community is 2. Maximise financial opportunities for Council land holdings for the purpose of maximising non-rate • Our customer service is recognised as meeting our community expectations
proud of its Council revenue. • Council is an employer of choice
3. Further develop systems to promote continuous improvement. • There are multiple channels available for the community to interact with Council
4. Embed corporate values into the organisational culture. • Council and the Noosa community are resilient in the face of emergencies and disaster events
5. Improve online customer interface services. • Inspirational and transparent leadership modelled on integrity and highly ethical conduct is embedded in Council’s
6. Continue to meet or exceed all statutory financial ratios and key operational targets. culture
7. Workforce planning is in place across the organisation. • Council operates successful business activities
8. Improve and maintain the safety and wellbeing of employees. • Best practice risk management practices are embedded in decision making
9. Enhance opportunities for the community to engage with the Council.
10. Council business activities remain competitive and profitable.
11. Business Continuity Plans are developed and tested.
12. Maintain the ability to respond to disaster events (Local Disaster Management Plan).
13. Strengthen Council’s governance framework and develop leadership potential.
14. Embed risk management into decision making processes.
Noosa Council | Corporate Plan Summary 2016-2036