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2019-08-06 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 AUGUST 2019
NCS operates under funding agreements with both the State and Federal Governments. The
requirements of the various funding agreements dictate that NCS should aim to perform to a
‘zero bottom line’ standard, i.e. that all funding received should be fully expended on relevant
programs and services. At this point the financial results show a net overspend of $16,698. It
should be noted, however, that this is an interim result only and revenue from fees is expected to
grow as final invoices are issued prior to finalising year-end figures.
2. CUSTOMERS
NCS Summary YTD Outputs
1 July 2018 to 30 June 2019
Service Services provided
Allied Health Care 735
Case Management 94
Social Support - Group 8,798
Counselling/support info and advocacy - client 101
Domestic Assistance 3,920
Home Maintenance 3,065
Home Modification 789
Personal Care 845
Flexible Respite 432
Social support - Individual 2,661
Transport 16,362
Brokerage 1,876
Total 39,678
The eleven listed services delivered a total of 71,124 hours of service to NCS clients during this
period.
Noosa Home Assist Summary YTD Outputs
1 July 2018 to 30 June 2019
Information & Referral Services provided
Total clients received info & referral 816
Total staff output hours providing info & referral 533
Home Maintenance/Minor Modifications
HAS total output hours 3,076
The above services delivered a total of 3,615 hours of service to clients through Noosa Home
Assist Secure during this period.
3. STAFFING
Our NCS Administration Trainee finalised her traineeship in April 2019 and, after performing to a
high standard, has been retained within the team as a casual employee.
Five staff members requested to reduce their working hours throughout 2018/19 for work-life
balance reasons and these requests were approved by management. Some of the hours have
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