2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                                                          Stage I                 FIRST CONTACT
        Good morning/ afternoon/ evening, my name is ............ from Market Facts, the Queensland Market Research
        Company, and I'm ringing on behalf of the NOOSA SHIRE COUNCIL. We're conducting a survey about the sorts of
        services people expect from their local council and how well they feel the council is doing its job... Are you a
        permanent resident of your local area, aged 18 years or over? (IF NO, ASK FOR SOMEONE ELSE WHO IS)

        1(a)      Are you normally fairly interested in discussing local government issues and expressing an opinion about
                  them?
                                            Yes                                 1      [GO TO 2]
                                            No                                  2      [GO TO 1(b)]
                                            Maybe / Don’t Know/ Not Sure        3      [GO TO 1(b)]
                  Refuses interview            (TERMINATE, TALLY BELOW AND RECORD ON CALL SHEET):



          (b)     Would you be prepared to express an opinion about the sorts of services you expect from your local council?
                                   Yes          1 [GO TO 2]                            No       2    [GO TO 4]

        2(a)      Are you an employee of your local council?
                                       Yes            1                                    No        2       [GO TO 4]

          (b)     Do you feel able to judge how well the local council is doing its job?
                                       Yes            1                                    No        2       [GO TO 4]

          (c)     Have you been living in this area for at least a year?
                                       Yes            1                                    No        2       [GO TO 5]

        Well, we'd be grateful if you would take part in our survey... It involves our posting to you some information on the
        different types of Council services and then ringing you again to get your opinions of your Council's performance...

        3         Are you prepared to take part?
                        Yes            1       [GO TO Stage 2 of this Screener]
                        No             2       [GO TO 5]

        4         Have you been living in this area for at least a year?
                                       Yes                   1                             No            2

        5       Well if you were asked to give your local council a rating on how well they are carrying out their responsibilities
                and delivering the services they are supposed to, would you give them a 5 for ‘very good’, a 4 for ‘good’, a 3 for
                ‘fair only’, a 2 for ‘poor’ or a 1 for ‘very poor’? (TALLY STROKE THE RATING IN THE RELEVANT BOX) THANK
                AND TERMINATE CONTACT

                 5
                 4
                 3
                 2
                 1
                 Cannot Judge

        THANK, AND TERMINATE CONTACT




        J2433 Noosa Shire Council          2019 Market Facts (Qld) Pty Ltd                       Page 111 of 132

Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019