2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                                       Overall Performace - Direct Questioning
                                                                            Very Poor
                                                                                         2%Don't Know
                                                                                                0%
                                                    Fair Only                       Not Applicable
                                                      21%                                0%
                                                                                      Very Good
                                                      Poor                               14%
                                                       5%




                                                                                    Good
                                                                                    58%
                     The Sample as a Whole – Direct Questioning

                      The result for this survey is 3.79 (3.82 in 2017) , which is higher than that for Queensland - 3.37
                      and Provincial Councils – 3.35, as measured in the LGAQ 2017 State-wide Survey.

                      A mean score of 3.79, translates to three quarters of respondents viewing Council’s
                      performance as ‘good’ (55%) and ‘very good’ (17%). It is also 75.8% (76.4% in 2017) of the
                      ‘Optimum’ score of 5 which means that Council is generally viewed as being effective in delivering
                      services to the community.

                                                  Don't Know
                                                      8%        Ratings - Non-partcipants in survey
                                          Very Poor                Not Applicable
                                             0%                         0%
                                            Fair Only Poor
                                              12%       4%

                                                                                           Very Good
                                                                                              24%




                                                                    Good
                                                                    52%
                     ‘Non-participants’ in the Survey

                      Those not prepared / unable to do the survey, but prepared to give a rating, have given a higher
                      rating of 4.04 (compared to 3.86 in 2017).




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                       15



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019