2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 2: Community Lifestyle Services IMPORTANCE


                                                 TOTAL     Crucial     Import.    Nice     Not      Quite   Don't   Not    Noosa   LGAQ   Noosa
                                                                                   to     very       Un-    Know    App.   Mean    Mean   Mean
                                                                                  have   Import.   Import                  2019    2017   2017
                       Parks, Playgrounds &         400        18.5%    55.5%    22.8%     0.5%     0.5%    1.0%    1.3%   3.93    3.92    4.23
                       Public Amenities
                       Environmental                400        30.3%    46.3%    14.8%     3.5%     0.5%    4.3%    0.5%   4.07    3.98    4.33
                       Controls
                       Environmental                400        34.8%    42.3%    17.0%     2.8%     0.8%    2.5%    0.0%   4.10    4.04    4.35
                       Protection &
                       Conservation
                       Heritage Protection          400        16.3%    50.5%    24.8%     3.3%     0.8%    4.0%    0.5%   3.82    3.77    3.93
                       Sporting &                   400        14.0%    54.0%    25.3%     2.8%     1.5%    2.3%    0.3%   3.78    3.87    3.98
                       Recreational Facilities
                       Cultural &                   400        16.3%    59.5%    20.5%     2.3%     1.0%    0.5%    0.0%   3.88    3.75    3.82
                       Entertainment
                       Facilities
                       Libraries & other            400        35.5%    54.8%     8.0%     0.8%     0.8%    0.3%    0.0%   4.24    3.99    4.20
                       Information Access
                       Community Safety             400        39.5%    50.8%     7.5%     0.8%     1.3%    0.3%    0.0%   4.27    4.12    4.37
                       Community Service            400        31.5%    49.5%    17.0%     0.8%     0.0%    1.3%    0.0%   4.13    3.99    4.29
                       Pet/Animal Control           400        17.8%    58.3%    19.5%     3.3%     0.0%    1.3%    0.0%   3.92    3.94    4.07
                       Shopping Facilities          400        35.3%    48.0%    12.0%     3.5%     1.0%    0.3%    0.0%   4.13    3.86    3.79
                       Community                    400        21.5%    54.5%    19.8%     2.3%     0.3%    1.8%    0.0%   3.96    3.76    3.92
                       Development

                                                                                         AVERAGE FOR THEME AS A WHOLE      4.02    3.92    4.11


                     The average level of Importance for the responsibilities in this Theme is 4.02 (compared to
                     4.11 in 2017).

                     The following responsibility areas were rated most important:

                           Community Safety (4.37) – also rated highest in 2017
                           Libraries & Other Information Access (4.24)

                     Shopping Facilities was awarded the lowest priority in 2017 and for this survey is rated equal
                     third highest priority for this Theme. In this survey, Sporting & Recreational Facilities (3.78)
                     was rated lowest priority.


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                  35



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019