2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 3: Managing the Shire               IMPORTANCE

                                                TOTAL     Crucial   Import.   Nice      Not      Quite   Don't   Not    Noosa   LGAQ   Noosa
                                                                               to      very       Un-    Know    App.   Mean    Mean   Mean
                                                                              have    Import.   Import                  2019    2017   2017


                       Town Planning              400      42.3%    49.0%     5.3%     1.3%     0.3%     2.0%    0.0%   4.34    4.31   4.39
                       Building Control           400      43.3%    47.3%     6.5%     1.0%     0.3%     1.8%    0.0%   4.35    4.21   4.39
                       Economic                   400      24.0%    55.5%     12.0%    2.0%     0.5%     5.3%    0.8%   4.07    4.32   4.36
                       Development & Local
                       Employment
                       Development of             400      25.3%    53.3%     13.3%    6.3%     1.3%     0.5%    0.3%   3.96    3.92   4.01
                       Tourism
                       Financial                  400      53.0%    37.0%     4.0%     0.5%     0.3%     5.3%    0.0%   4.50    4.48   4.56
                       Management
                       Revenue-raising            400      32.5%    52.0%     6.5%     1.0%     1.0%     7.0%    0.0%   4.23    4.23   4.13
                       Staff Management           400      19.3%    53.8%     8.3%     1.0%     0.5%     17.3%   0.0%   4.09    3.96   4.14
                       Disaster Management        400      45.8%    45.8%     3.8%     0.5%     0.0%     4.3%    0.0%   4.43    n/a    4.45


                                                                                      AVERAGE FOR THEME AS A            4.24    4.20   4.30
                                                                                      WHOLE



                     The average level of Importance for the responsibilities in this Theme is 4.24 (compared to
                     4.30 in 2017).

                     As in 2017, Financial Management (4.50) was accorded the highest priority and Disaster
                     Management second highest (4.43). Both Town Planning and Building Control, rated highly as
                     per the 2017 survey.

                     Development of Tourism was again rated the lowest priority (3.96).

                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                               42



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019