2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 4: Customer Service and Communication IMPORTANCE


                                          TOTA     Crucial     Import   Nice     Not        Quite   Don't   Not    Noos   LGA    Noos
                                            L                    .       to      very        Un-    Know    App.     a     Q       a
                                                                        have    Import     Import                  Mea    Mea    Mea
                                                                                   .          .                     n      n      n
                                                                                                                   2019   2017   2017
                       Customer            400     34.3%       59.5%    4.3%        1.3%   0.0%     0.8%    0.0%   4.28   4.25   4.37
                       Service
                       Information         400     33.3%       57.0%    8.3%        0.8%   0.5%     0.0%    0.3%   4.22   4.10   4.24
                       Services
                       Informing the       400     38.5%       52.8%    7.8%        0.8%   0.0%     0.3%    0.0%   4.29   4.23   4.34
                       Community
                       Consulting the      400     39.8%       53.0%    6.0%        1.0%   0.3%     0.0%    0.0%   4.31   4.28   4.39
                       Community
                       Responding to       400     40.5%       51.0%    7.3%        0.8%   0.3%     0.3%    0.0%   4.31   4.31   4.42
                       the Community
                       Providing           400     41.5%       46.3%    9.8%        0.8%   0.5%     1.3%    0.0%   4.29   4.15   4.25
                       Leadership &
                       Advocacy

                                                                        AVERAGE FOR THEME AS A WHOLE               4.28   4.22   4.33



                     The average level of Importance for the responsibilities in this Theme is 4.28 (compared to 4.33
                     in 2017).

                     The highest priorities for the community remain the same in 2019 as:
                         Responding to the Community (4.31)
                         Consulting the Community (4.31)

                     Information Services (4.21) was again given the lowest priority. However, all responsibility
                     areas were judged as high, with a mean of 4 or more.


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                47



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019