2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 5: Quality of Council               IMPORTANCE


                                                TOTAL     Crucial   Import.   Nice      Not      Quite   Don't   Not     Noosa   LGAQ   Noosa
                                                                               to      very       Un-    Know    App.    Mean    Mean   Mean
                                                                              have    Import.   Import                   2019    2017   2017


                       Quality of Elected        400      47.0%     45.8%     4.8%     1.5%     0.5%     0.0%    0.5%    4.38    4.50   4.60
                       Council
                       Quality of                400      35.3%     39.5%     4.5%     1.3%     0.3%     3.3%    16.0%   4.34    4.38   4.41
                       Councillor(s) Dealt
                       with
                       Managerial &              400      24.5%     54.0%     10.0%    0.3%     0.3%     10.0%   1.0%    4.15    4.16   4.42
                       Supervisory Officers
                       Quality/Performance       400      25.8%     66.3%     5.5%     0.8%     0.5%     1.0%    0.3%    4.17    4.17   4.32
                       of Outdoor Workers
                       Quality/Performance       400      23.0%     67.5%     7.0%     0.5%     1.3%     0.5%    0.3%    4.11    4.14   4.32
                       of Indoor Staff

                                                                              AVERAGE FOR THEME AS A WHOLE               4.23    4.27   4.42


                     The average level of Importance for the responsibilities in this Theme is 4.23 (compared to 4.42
                     in 2017).

                     As in 2017, Quality of Elected Council (4.38) was accorded the highest priority, followed closely
                     by Quality of Councillor(s) Dealt With (4.34)

                     The Quality and Performance of Indoor Staff (4.11) and Quality and Performance of Outdoor
                     Staff (4.17) was again given lowest priority. However, all responsibility areas rated between
                     important and crucial for this theme.


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                               51



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019