2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     PERFORMANCE

                     Theme 1: Basic Services & Infrastructure PERFORMANCE

                                                 Sample        Very   Good    Fair    Poor    Very    Don't    Not     Noosa   LGAQ   Noosa
                                                   Size        Good           Only            Poor    Know     App.    Mean    Mean   Mean
                                                                                                                       2019    2017   2017
                       Road Construction          400          9.8%   50.0%   26.3%   5.3%    5.8%    2.8%     0.3%    3.54    3.40    3.49
                       Road Maintenance           400          9.8%   46.3%   27.3%   9.5%    5.0%    1.3%     1.0%    3.47    3.28    3.43
                       Footpaths, Kerbing &       400          7.8%   42.0%   23.3%   6.0%    5.5%    2.3%     13.3%   3.48    3.32    3.46
                       Guttering
                       Street Lighting            400      12.3%      37.0%   27.5%   3.5%    3.8%    3.0%     13.0%   3.60    3.59    3.59
                       Traffic Management         400      10.3%      31.3%   35.5%   10.3%   2.8%    4.0%     6.0%    3.40    3.45    3.60
                       Parking Facilities         400          5.5%   24.3%   38.8%   15.5%   10.8%   2.5%     2.8%    2.98    3.02    2.99
                       Public Transport           400          7.8%   27.3%   21.0%   12.3%   5.8%    12.3%    13.8%   3.26    3.03    3.07
                       Drainage & Flood           400      11.8%      48.3%   20.8%   5.5%    4.3%    7.0%     2.5%    3.64    3.49    3.59
                       Mitigation
                       Waste Management           400      30.3%      51.0%   12.0%   3.5%    1.3%    1.5%     0.5%    4.08    3.90    4.06
                       Community Health           400          8.5%   49.8%   24.3%   3.0%    1.0%    13.0%    0.5%    3.71    3.57    3.62


                                                                                      AVERAGE FOR THEME AS A           3.52    3.49    3.49
                                                                                      WHOLE



                     The average performance rating for this Theme is 3.52 (compared to 3.49 in 2017).

                     The top performers were consistent with 2017:
                          Waste Management (4.08)
                          Community Health (3.71)

                     The poorest performing area was Parking Facilities (2.99) and this no change from the 2017
                     survey.


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                               55



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019