2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 2: Community Lifestyle Services PERFORMANCE

                                                  TOTAL        Very    Good    Fair    Poor    Very   Don't     Not    Noosa   LGAQ   Noosa
                                                               Good            Only            Poor   Know      App.   Mean    Mean   Mean
                                                                                                                       2019    2017   2017
                       Parks, Playgrounds &        400         20.8%   56.3%   12.8%   1.8%    1.5%   5.0%      2.0%   4.00    3.85   3.92
                       Public Amenities
                       Environmental               400         13.0%   51.5%   15.5%   5.3%    2.0%   12.5%     0.3%   3.78    3.40   3.71
                       Controls
                       Environmental               400         14.8%   50.5%   19.3%   4.8%    3.8%   6.8%      0.3%   3.73    3.30   3.75
                       Protection &
                       Conservation
                       Heritage Protection         400         10.3%   46.3%   18.0%   2.5%    0.3%   20.0%     2.8%   3.83    3.47   3.64
                       Sporting &                  400         20.3%   55.3%   12.3%   1.5%    0.3%   9.5%      1.0%   4.05    3.78   3.94
                       Recreational Facilities
                       Cultural &                  400         15.3%   57.8%   17.3%   3.8%    1.0%   4.0%      1.0%   3.87    3.71   3.64
                       Entertainment
                       Facilities
                       Libraries & other           400         37.0%   52.0%   7.8%    2.0%    0.3%   0.5%      0.5%   4.25    4.02   4.15
                       Information Access
                       Community Safety            400         13.8%   60.0%   14.5%   2.8%    0.8%   7.8%      0.5%   3.91    3.55   3.81
                       Community Service           400         12.5%   54.0%   15.8%   2.8%    1.3%   12.8%     1.0%   3.86    3.50   3.68
                       Pet/Animal Control          400         11.0%   52.5%   20.8%   6.0%    2.3%   7.3%      0.3%   3.69    3.42   3.62
                       Shopping Facilities         400         19.0%   53.3%   20.3%   3.5%    2.3%   1.5%      0.3%   3.85    3.79   3.63
                       Community                   400         9.0%    52.8%   19.5%   1.3%    1.8%   15.8%     0.0%   3.78    3.50   3.59
                       Development

                                                                                       AVERAGE FOR THEME AS A          3.88    3.61   3.76
                                                                                       WHOLE

                     The average performance rating for this Theme is 3.88 (compared to 3.76. in 2017)

                     As in 2017, the top performer was Libraries & Other Information Access (4.25). This was
                     followed by Sporting & Recreational Facilities (4.05) and Parks, Playgrounds & Public Amenities
                     (4.0).

                     The poorest performing area was again Pet and Animal Control (3.69). Most (9 out of 12) areas
                     rated fair to good only.


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                61



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019