2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 3: Managing the Shire               PERFORMANCE


                                               TOTAL     Very     Good   Fair    Poor   Very   Don't      Not    Noosa   LGAQ    Noosa
                                                         Good            Only           Poor   Know       App.   Mean    Mean    Mean
                                                                                                                 2019    2017    2017
                       Town Planning            400      10.8%   49.3%   22.8%   6.8%   2.8%   7.8%       0.0%    3.63    3.40    3.62
                       Building Control         400      9.0%    46.5%   27.0%   6.5%   3.0%   7.8%       0.3%    3.57    3.45    3.68
                       Economic                 400      5.5%    28.0%   30.5%   7.8%   3.3%   24.0%      1.0%    3.33    3.01    3.20
                       Development &
                       Local Employment
                       Development of           400      23.5%   50.8%   15.5%   3.8%   1.0%   5.0%       0.5%    3.97    3.39    3.83
                       Tourism
                       Financial                400      13.8%   37.3%   19.0%   4.5%   1.0%   24.5%      0.0%    3.77    3.25    3.74
                       Management
                       Revenue-raising          400      9.3%    32.5%   21.0%   3.0%   1.5%   32.8%      0.0%    3.67    3.14    3.65
                       Staff Management         400      5.8%    31.8%   15.0%   2.3%   1.0%   44.3%      0.0%    3.70    3.39    3.60
                       Disaster                 400      15.8%   48.3%   11.0%   2.5%   0.8%   21.5%      0.3%    3.97   n/a      3.91
                       Management

                                                                                 AVERAGE FOR THEME AS A           3.70    3.29    3.65
                                                                                 WHOLE



                     The average performance rating for this Theme is 3.70 (compared to 3.65 in 2017).

                     Similar to the 2017 result, the top performers were:
                          Disaster Management (3.97)
                          Financial Management (3.77)

                     The poorest performing areas were Economic Development & Local Employment (3.33).

                     All areas rating fair to good for this Theme.


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                            68



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019