2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 4: Customer Service and Communication PERFORMANCE

                                                 TOTAL     Very    Good    Fair    Poor   Very   Don't    Not    Noosa   LGAQ   Noosa
                                                           Good            Only           Poor   Know     App.   Mean    Mean   Mean
                                                                                                                 2019    2017   2017

                       Customer Service           400      21.5%   60.3%   8.3%    2.0%   1.5%   6.0%     0.5%   4.05    3.69    3.93
                       Information Services       400      22.3%   55.0%   11.8%   2.8%   3.0%   5.3%     0.0%   3.96    3.60    3.78
                       Informing the              400      14.8%   54.5%   18.3%   5.3%   3.0%   4.3%     0.0%   3.76    3.32    3.67
                       Community
                       Consulting the             402      12.3%   49.3%   20.5%   9.0%   3.5%   5.5%     0.5%   3.61    3.01    3.48
                       Community
                       Responding to the          403      11.0%   48.5%   22.3%   7.5%   4.0%   6.8%     0.8%   3.59    2.95    3.49
                       Community
                       Providing Leadership       405      10.8%   43.5%   19.3%   7.5%   1.5%   17.5%    1.3%   3.66    3.21    3.54
                       & Advocacy

                                                                           AVERAGE FOR THEME AS A WHOLE          3.77    3.30    3.65



                     The average performance rating for this Theme is 3.77 (compared to 3.65. in 2017)

                     As in 2017, the top performers were:
                          Customer Service (4.05)
                          Information Services (3.96)

                     The poorest performing areas were (similar to 2017) Responding to the Community (3.59) and
                     Consulting the Community (3.61).


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                             73



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019