2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Theme 5: Quality of Council               PERFORMANCE

                                                     TOTAL      Very   Good         Fair    Poor   Very   Don't    Not    Noosa   LGAQ   Noosa
                                                                Good                Only           Poor   Know     App.   Mean    Mean   Mean
                                                                                                                          2019    2017   2017


                       Quality and Performance        400      10.5%   54.3%        20.5%   6.0%   1.3%   7.3%     0.3%   3.72    3.39   3.75
                       of Staff
                       Quality of Councillor(s)       400      10.0%   30.0%        14.3%   5.8%   1.3%   21.3%   17.5%   3.68    3.34   3.80
                       Dealt with
                       Managerial & Supervisory       400       7.3%   32.5%        14.8%   2.3%   1.8%   40.8%    0.8%   3.71    3.36   3.62
                       Officers
                       Quality/Performance of         400      16.8%   58.0%        14.5%   3.8%   0.8%   6.0%     0.3%   3.92    3.68   3.93
                       Outdoor Workers
                       Quality/Performance of         400      11.0%   56.0%        13.5%   1.8%   0.3%   17.5%    0.0%   3.92    3.59   3.92
                       Indoor Staff

                                                                                    AVERAGE FOR THEME AS A WHOLE          3.79    3.47   3.80


                     The average performance rating for this Theme is 3.79 (compared to 3.80 in 2017).

                     The equal top performers were Quality/Performance of Outdoor Staff and Indoor Staff with
                     which rated 3.92 and is almost the same as the result for 2017.

                     The poorest performing area again for this theme was the Quality of Councillor(s) Dealt With
                     (3.68). This was a change from 2017 survey, where Managerial & Supervisory Officer were rated
                     as the lowest performers.

                     All areas for this theme rated between fair and good.


                     Significant variances from the sample averages are also shown, below each graph, for each
                     responsibility area.




                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                77



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019