2021-11-09 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   9 NOVEMBER 2021


State Government Rebates                 # Properties           Amount
General Rates & Charges                     4,300             $420,973
State Emergency Management Levy             4,300              $78,103

5.    Payment Preferences and Arrangements to Pay
BPay continues to be the most popular payment option for ratepayers, as presented in the graph
below.




There are currently 338 properties that have made an arrangement to pay their current rates in
accordance with section 2.5.2 of the Revenue Statement, representing $163,157 of the outstanding
rates and charges. This figure is in line with previous levy periods and indicates that we have not
had an increase of people seeking to pay their rates by instalment.
6.    Electronic Rate Notice Delivery and Paper Fee
This was the first levy in which Council charged a paper fee of $1.93 to cover the cost of printing
and posting a hard copy rate notice in an effort to encourage residents to register for electronic
delivery of their rate notice, either by e-mail direct to their private email address or delivery to their
online banking platform via BpayView. When the levy was issued we had 1,102 properties
registered for BpayView and 9,195 properties registered for email delivery, which means that we
have just over 32% of all rate notices sent electronically.
Currently we have 1,162 properties registered for BpayView and 10,485 properties registered for
email delivery, increasing our proportion of rate notices sent electronically to 36%.
7.     Extended Discount Period
Payment patterns were very similar to the previous 2 levies, differing only in that the payments
made by direct debit on the due date were processed on the 60-day due date, whereas in previous
levies with both a 30 and 60 day due date most people had their direct debit payments processed
on the 30 day due date to take advantage of the higher discount.

By the end of the 60 day discount period the levy was approximately 82.1% paid. The chart below
shows the payments made each week in the levy period, as a percentage of the total rates levied
including arrears.




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