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2021-11-09 Services & Organisation Committee Meeting Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 NOVEMBER 2021
Page 63 of 64
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 NOVEMBER 2021
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
“oN
_ Cy. ~
30% —— hae
60% -
20% + - —
40%
10% + ns
7 20%
0% 1
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June 0%
@E requests @ Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
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