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2021-12-13 GC Agenda - Item 9 - Attachment 2-Noosa Economic Plan Review Update Report 2021
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Figure 8.2. Online Retail Sales as a Proportion of Total Retail Sales, Australia
25%
Online Retail Sales as Proportion of Total (%)
20%
15%
10%
5%
0%
Mar-20 May-20 Jul-20 Sep-20 Nov-20 Jan-21 Mar-2021
Food Non-food Total
Source: ABS (2021c).
8.2 Online Travel Booking
Only three out of the top 15 travel agents in Australia have traditional storefront businesses. All of
these businesses also have a significant online presence. Since 2011, traditional ‘bricks and mortar’
travel agents have faded away, unless they were able to create an online presence to compete
against travel booking businesses that were solely online.
Online travel booking platforms and others are the predominant source of information for people
when choosing a holiday. IBISWorld (2021) found that ‘the Online Travel Bookings industry was
growing rapidly for most of the past five years until the COVID-19 pandemic. Industry operators were
benefiting from the strong consumer uptake of online shopping, with more people relying on the
internet to plan their travel.’
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