2021-10-12 Planning & Environment Committee Meeting Agenda

PLANNING & ENVIRONMENT COMMITTEE MEETING AGENDA   12 OCTOBER 2021


 Attachment 5




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PLANNING & ENVIRONMENT COMMITTEE MEETING AGENDA                       12 OCTOBER 2021

  Attachment 5
     ATTACHMENT 5 - SUMMARY OF KEY ISSUES

    The key issues raised in the written submissions are summarised below by stakeholder group.
        1.

    Planning scheme and other legislative matters
    Resident and resident / community groups both identified similar concerns with short stay
    letting in residential areas and the impacts on permanent residents, particularly in relation to
     impacts on their amenity, health, wellbeing and lifestyle. Broader issues around housing
    supply and affordability, over tourism and impacts on infrastructure were also identified as well
    as concems around existing use rights continuation and superseded planning scheme
     applications.
     Requests were made for the installation of acoustic monitors; maximum numbers of quests;
    minimum night stays; no short stay letting in residential areas; and a cap on short stay letting.
     Response
    Whilst the broader issues around short stay letting and housing supply, affordability, tourism
    and infrastructure are recognised, the key purpose of the local law is to manage the ongoing
    operation of lawful short stay letting and home hosted accommodation to minimise the impacts
    on permanent residents.
     A number of issues raised by submitters however, are outside the proposed local law's
    purpose and legal jurisdiction and are matters for the planning scheme. In particular, the
    location of short stay letting, capping, occupancy and minimum night stays are matters for the
    planning scheme.
    It is not considered reasonable to require the installation of acoustic monitors in properties
     which is beyond the local law.
    Existing use rights and superseded planning scheme applications are matters regulated by
    the Planning Act 2016 and not the proposed local law.

    Complaints procedure and enforcement
    The most significant concems were around the complaints procedure with regard to
    complainants having direct interaction with the contact person, their lack of anonymity, dealing
    with conflict, resolving issues and keeping of complaint registers.
     Submitters strongly requested Council not abrogate its responsibility for complaints
     management onto residents but instead have a centralised 24/7 complaints hotline and
     security call outs to deal with complaints at problem properties. Calls were also made for
    strong enforcement measures and the      implementation of the local law to be funded by short
    stay let properties and not resident rate payers.
     Response
     To remove potential conflict for both the contact person and complainant and deal with matters
    of privacy and personal safety, a centralised 24/7 complaints hotline to be the intermediary
    between complainant and contact person is recommended.
    It is also recommended Council trial, on a 12 months basis, a call out security service for off-
    site observation and evidence gathering at problem properties or where the contact person
    fails to respond or act on a complaint.

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