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2018-05-08 Services & Organisation Committee Agenda
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Page 56 of 107
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 100%
2000 Ss _
1750 | SS 80%
1500 rp = g i 7 f-. . a. o* s
pen oN die oh Mee won BReowek So
Saanete Ny 2
oo |
sia eee ee
40%
500 ———_—_—___
250
om eee ee 20% ee
July Aug Sept Oct Nov Dec Jan Feb March April May June
0%
a All others @ Local Laws @ Parks July Aug Sept Oct Nov Dec Jan Feb March April May June
& Waste Management ®& Works Operations @ Environmental Health
Comment Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of wait time in phone queue % of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
120 100%
80%
90
“*, oJ 60%
oo | ten “tN
*. oe —
FE Va won
30 : : i 20%
0 0%
ss of FS Se Jan Feb March
3 we ea “ & < i w s @MCU wReconfiguration wOp Works mOp Works (Veg) @DBW @RAP uwTotal
Comment
2015/16 data is shown by dotted purple line. 2016/17 data is shown by black line
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