2018-05-08 Services & Organisation Committee Agenda

BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                  CURRENT PRIORITIES                       THE NEXT QUARTER
Business as Usual activities      Continue to promote Snap Send      Work with ICT to resolve web chat      Conduct a “Pulse” survey of
                                    Solve app given Council has          system issues.                           customer service satisfaction.
                                    upgraded its subscription.                                                  Review Snap Send Solve app and
                                  Continue to progress web chat                                                 categories available in premium
                                    functionality.                                                                subscription.
                                                                                                                Prepare for peak period with
                                                                                                                  kerbside collection planned to
                                                                                                                  overlap rates and animal renewals in
                                                                                                                  July August




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