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2021-08-10 Services & Organisation Committee Meeting Agenda
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AGENDA
Services & Organisation
Committee Meeting
Tuesday, 10 August 2021
commencing at 1.30pm
Council Chambers, 9 Pelican Street, Tewantin
Committee: Crs Joe Jurisevic (Chair), Amelia Lorentson, Clare Stewart, Frank Wilkie
“Noosa Shire – different by nature”
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Full text of the other 68 sections
Section 2
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
TABLE OF CONTENTS
ITEM PAGE
1 ATTENDANCE & APOLOGIES 3
2 CONFIRMATION OF MINUTES 3
3 PRESENTATIONS 3
4 DEPUTATIONS 3
5 REPORTS FOR CONSIDERATION OF THE COMMITTEE 4
1 NOOSA NORTH SHORE FERRY UPDATE AND PROPOSED LEASE
EXTENSION 4
2 2021-22 FEES AND CHARGES AMENDMENTS 8
6 REPORTS FOR NOTING BY THE COMMITTEE 12
3 NOOSA HOLIDAY PARKS UPDATE REPORT TO 30 JUNE 2021 12
4 CORPORATE SERVICES DEPARTMENT UPDATE – 4TH QUARTER 2020-21 18
5 CAPITAL PROGRAM DELIVERY STATUS – 30 JUNE 2021 23
6 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE – 4TH QUARTER
2020-21 35
7 COMMUNITY SERVICES DEPARTMENT UPDATE – 4TH QUARTER 2020-21 45
8 EXECUTIVE SERVICES DEPARTMENT UPDATE – 4TH QUARTER 2020-21 58
7 CLOSED SESSION 69
Page 2 of 69
Section 3
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
1 ATTENDANCE & APOLOGIES
2 CONFIRMATION OF MINUTES
The Minutes of the Services & Organisation Committee Meeting held on 6 July 2021 be
received and confirmed.
3 PRESENTATIONS
Nil.
4 DEPUTATIONS
Nil.
Page 3 of 69
Section 4
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
5 REPORTS FOR CONSIDERATION OF THE COMMITTEE
1 NOOSA NORTH SHORE FERRY UPDATE AND PROPOSED LEASE EXTENSION
Author Manager Property, Clint Irwin
Corporate Services Department
Index ECM/LEAS13/0040/59.05 Noosa River Ferry Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Manager Property to the Services & Organisation Committee
Meeting dated 10 August 2021 regarding the Noosa North Shore Ferry lease and
A. Agree to award the remaining 2-year lease extension to Noosa North Shore Ferries Pty Ltd;
and
B. Agree to consider a further report at Council’s February 2022 round of Council meetings
regarding proposed ferry service operating models, contractual arrangements and tender
process for the purpose of proceeding to procure a new ferry service operation commencing
1 July 2024.
REPORT
1. Purpose
The purpose of this report is to provide an update on the Noosa North Shore Ferry service and
seek Council agreement to:
Award the final extension to the current commercial lease for the service; and
Consider a future update report regarding proposed operating models, contractual
arrangements and the upcoming tender process for the service.
2. Background
Council operates the Noosa North Shore Ferry service via a commercial lease agreement currently
held by Noosa North Shore Ferries Pty Ltd (NNSF). The service provides the primary vehicle
access to residents, workers and visitors to the Noosa North Shore. In April 2019 Council
considered a report recommending award of a lease extension provided for under the agreement.
Council decided to award a 3-year extension only at that time, rather the 5-year extension
recommended by staff, and resolved that: “the remaining balance 2 year extension period to be
further considered prior to the lease expiry to allow Council to investigate opportunities for digital
technology introduction”. The current lease agreement is now due to expire on 30 June 2022, with
the remaining two-year extension remaining in abeyance.
3. Digital Technology Opportunities
Council staff and NNSF have been investigating options for the introduction of digital technologies,
noting that this investigation has been significantly disrupted by over 12 months due to the current
pandemic. The primary options under investigation include eftpos and online payment platforms.
A further option of joining the Linkt toll network, which operates SE Qld toll roads using vehicle
Page 4 of 69
Section 5
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
recognition and tags, continues to be investigated but to date appears cost prohibitive. Council
has investigated online ticketing and payment products and, together with NNSF, progressed an
option currently used by The J. Desktop testing of its processes indicated that administration of
the system on-board the ferries would slow their existing loading process and introduce significant
new administrative burdens.
Council staff are of the view that a serviceable ferry operation is likely to be limited to only 2
payment options out of cash, eftpos and online payments (rather than all 3, which would be overly
complex for ferry staff). NNSF conducted eftpos trials in October 2020 and March 2021.
4. Legal Advice
Given recent community commentary regarding the ferry service’s lack of digital payment options,
independent legal advice was sought from King and Company solicitors regarding Council’s
options for introducing new payment methods under the existing lease agreement. The advice
confirmed there are no existing mechanisms under the lease allowing Council to mandate the
introduction of eftpos or other payment platforms as Council has not reserved an entitlement in the
lease to direct the adoption of such payment methods.
King and Company provided further advice regarding the potential for Council to use the ferry
service to control visitors to Teewah Beach (such as via a booking platform or QPWS permit
verification system), as this has previously been raised as a possible means of reducing impacts
from visitor over use. The legal advice is Council would derogate from the grant of rights provided
to NNSF by significantly restricting ferry usage and materially reducing lessee income and could
not do so under the current contract. King and Company also raise significant concerns with the
practicality and efficacy of using the ferry service in this way given Council does not have the
operational power under the lease to reduce general ferry custom by implementing a booking
system. Under the contract, the booking function is an express condition reserved to the lessee.
5. Independent Review and Proposed Operating Models
Given the current lease conditions and operating model have been in place since 2009, Council
has commissioned economic consultants AEC Group to undertake a review of the ferry service,
including benchmarking against other operations in Australia, market sounding, potential operating
models and recommendations to inform Council’s upcoming tender process. Completion of AEC’s
review is expected in late 2021.
The AEC review will consider a range of different operating models including:
Full outsource model - Council outsources asset ownership and management of the service
(current practice);
Hybrid model - Council owns the assets and outsources management of the service; and
In house model - Council owns the assets and operates the ferry service.
Once the AEC review is complete, it is proposed a further report be prepared for Council to consider
the identified operating models, contractual arrangements and the upcoming tender process for
the ferry service.
6. Tender and New Ferry Service Operation Timelines
Preparation of tender documentation will require significant background work (levering from the
AEC report outcomes) noting the new tender will provide the appropriate means for Council to
specify technology and service level improvements and to field proposals from interested parties.
Proposed tender and new ferry service operation timelines are outlined below:
Early 2022 - development of tender documentation.
Mid-2022 – tender release.
Last quarter of 2022 - appointment of new operator.
End of 2022/early 2023 - operator commissions and builds new vehicle ferries, noting the
new operator historically has required approximately 12–18 months to complete this work.
Page 5 of 69
Section 6
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
The proposed 2 year lease extension period extending the lease expiry to 30 June 2024, will allow
continuity of the current service and also the required lead time for tendering and new contract
commission for a new ferry operation to commence on 1 July 2024.
7. Next steps
The following two primary options are available to Council with respect to the current agreement.
Option 1 – Award Remaining Lease Extension
This option involves awarding the remaining lease extension provided for under the contract and
continuing lead in work for preparation of the upcoming tender.
Opportunities
Allows time for completion of the independent review currently underway to inform a new
tender process and tender lead-time to allow potential for commissioning of new vessels
under the next contract.
Allows NNSF and Council staff to work collaboratively and in good faith to progress long-
term trial of eftpos payments.
Defers potential for impacts on ratepayers that may stem from a new contract reducing
Council’s financial return.
Avoids potential contractual dispute by Council forcing eftpos onto NNSF when there is no
current contractual basis for doing so.
Risks
May not meet expectations of some community members seeking increased levels of service
and/or a change in service provider in the short term.
Option 2 – Not Award Remaining Lease Extension
This option involves not awarding the remaining lease extension provided for under the contract
and proceeding straight to a new tender.
Opportunities
Brings forward the opportunity to enter a new contract that will allow an increase in levels of
service, such as technology advances and new vessel procurement.
Risks
Does not realistically allow sufficient lead-time necessary for award of a contract to a new
service provider.
Does not allow sufficient time for detailed analysis and preparation of new tender documents.
Given the need for a substantial lead-time for the new ferry service tender and the independent
review underway to inform that process, it is recommended Council proceeds with Option 1 and
grants the remaining 2-year lease extension to NNSF.
NNSF has indicated it is considering further trials of technology such as eftpos and Council staff
will continue to work with the operator to aid the introduction of that payment option.
Previous Council Consideration
Ordinary Meeting Minutes, 18 April 2019, Item 4, Page 11
That Council note the report by the Property Advisor to the Services & Organisation Committee
Meeting dated 9 April 2019 and:
A. Note the operator’s request for a 5-year extension to the existing ferry lease;
B. Subject to obtaining the operator’s agreement, agree to only extend the lease for 3 years
Page 6 of 69
Section 7
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
from 1 July 2019 to 30 June 2022 at this time, with the remaining balance 2 year extension
period to be further considered prior to the lease expiry to allow Council to investigate
opportunities for digital technology introduction; and
C. Request staff further investigate opportunities for a simplified concession system, as outlined
in the report.
Finance
Current 2021/22 budget provisions include revenue and expenditure forecasts in accordance with
the existing lease terms, which currently provides a positive return for ratepayers.
Risks & Opportunities
Risks and opportunities of available options are included in the “Next Steps” section of the report
above.
Consultation
External Consultation - Community & Stakeholder
King and Company Solicitors
Internal Consultation
Director Corporate Services
Property Advisor
Property Officer
Manager Procurement
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Support Director x Director
Community Development Financial Services
Community Facilities Fleet
Libraries & Galleries ICT
Local Laws x Procurement
Waste & Environmental Health x Property
Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 7 of 69
Section 8
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
2 2021-22 FEES AND CHARGES AMENDMENTS
Author Manager Financial Services, Trent Grauf
Corporate Services Department
Index ECM/ Subject/ 2021 - 2022 Budget
Attachments 1. Summary of Proposed Changes to 2021-22 Fees and Charges
EXECUTIVE SUMMARY
The 2021-22 schedule of fees and charges was adopted at Ordinary Meeting on 17 June 2021.
Following adoption, a number of minor revisions have been proposed. Under the Local
Government Act 2009, the Schedule of Fees and Charges can be revised during the financial year
to amend, remove or introduce fees or charges.
RECOMMENDATION
That Council note the report by the Manager Financial Services to the Services & Organisation
Committee Meeting dated 10 August 2021 and pursuant to sections 97, 98 and 262(3)(c) of the
Local Government Act 2009, amend the proposed fees and charges provided in Attachment 1 to
the report for subsequent revision in the published 2021-22 schedule of fees and charges.
REPORT
Section 97 of the Local Government Act 2009 requires that cost-recovery fees are to be set at a
level equal to or less than cost of providing a particular service. As part of the 2021-22 budget
development, fees and charges were reviewed to ensure that where possible prices were set for
anticipated volumes at cost reflective levels in line with legislation. Increases identified at levels
above inflation were subsequently presented to Councillors through budget workshops for
discussion and agreement.
Charges which are commercial in nature are set in accordance with Section 262(3)(c) of the Local
Government Act 2009. Commercial charges are applicable to both of Council’s nominated
business activities, Waste Management and the Holiday Parks. Full cost price modelling was
undertaken for both of these activities to ensure that charges reflected full cost and a user pays
philosophy, and no general rate subsidy is required.
Following adoption of the 2021-22 fees and charges in June 2021, a number of amendments have
been identified for consideration. These relate to:
Refinements to fee descriptions and supporting commentary;
Rounding and other changes to fee value;
Deletion of duplicate fees; and
Addition of fees omitted from the adopted 2021-22 schedule of fees and charges, but were
previously considered as part of the budget process.
A full list of the proposed 22 changes is provided in Attachment 1.
In addition to the above changes, it is also noted that the current Schedule of Fees and Charges
includes a category for fees applicable under the superseded planning scheme. These fees are
only applicable for a period of 12 months following adoption of the Noosa Plan 2020 on 31 July
2020 and as a result are now to be withdrawn.
Page 8 of 69
Section 9
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Previous Council Consideration
Ordinary Meeting Minutes, 17 June 2021, Item 4, Page 7
That Council note the report by the Manager Financial Services to the Services & Organisation
Committee Meeting dated 8 June 2021 and pursuant to sections 97, 98 and 262(3)(c) of the Local
Government Act 2009, fix, for the 2021-22 financial year the cost-recovery fees and commercial
charges provided as Attachment 1 to the report.
Finance
General cost-recovery fees and commercial charges are expected to generate approximately
$17.4 million in the 2021-22 financial year, representing just over 16% of Council’s combined
annual operating revenue.
Risks & Opportunities
Failure to appropriately adopt general cost-recovery fees and commercial charges may result in
Council being left without the head or power to charge for goods and services, compromising
ongoing financial sustainability and Council’s reputation.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer Director X Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development X Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 9 of 69
Section 10
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Attachment 1
Page 10 of 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Attachment 1
201-22 Fees and Charges
Summary of Proposed Changes
Roads
Road Reserves - Road & Footpath - Other Bond Description Current rate description has been incorrectly configured. Missing | $500 up to Min |$500 up to
Commentary section of descriptive fee. Fee $2,500. Min Fee
$500
Plumbing
2 to 6 fixture/appliance/apparatus (over6-—$42.00 per |Description Fee description stated the amount ($42), but was not updated to $43.00]No change
fixture/appliance/apparatus) Commentary match the revised fee adopted of $43
2 to 6 fixture/appliance/apparatus (over6-—$42.00 per |Description Fee description stated the amount ($42), but was not updated to $43.00]No change
fixture/appliance/apparatus) plus internal water & sewer |Commentary match the revised fee adopted of $43
reticulation charge
(over 6 — $42.00 per fixture/appliance/apparatus) Description Fee description stated the amount ($42), but was not updated to $43.00]No change
Commentary match the revised fee adopted of $43
(over 6 — $42.00 per fixture/appliance/apparatus) Description Fee description stated the amount ($42), but was not updated to $43.00]No change
Commentary match the revised fee adopted of $43
(over 6 — $42.00 per fixtures/appliance/apparatus) Description Fee description stated the amount ($42), but was not updated to $43.00]No change
Commenta match the revised fee adopted of $43
(over 6 — $42.00 per fixtures/appliance/apparatus) Description Fee description stated the amount ($42), but was not updated to $43.00]No change
Commenta match the revised fee adopted of $43
Internal water, sewer and fire services shall be charged |Description Fee description stated the amount ($414), but was not updated to $424 .00]No change
at a base rate of $414 per application up to 60 metres per|Commentary match the revised fee adopted of $424
service ($5 per additional metre
Base fee - review of hydraulic drawings (amended plans) |Description Refine commentary to clarify this is commercial charge (Separate $132.00] No change
Commentary charge for domestic)
Review and Redraw of Amended Plans Change of fee type from registration fee to application fee $202.00
Commenta
Base Fee Description Change of fee type from registration fee to application fee $132.00|No change
Commentary
Plumbing Concurrence agency referrals Duplicate fee to be removed $561.00/NA sd
Local Laws
Administration — SPER referral Value Change __ [Amount should be price on application (POA) not $0.00 | ———s $0.00/POA sd
Page 10 of 69Section 11
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Page 11 of 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Parks & Gardens QQ
Memorials and Plaques Fee - Non-Standard Value Change __ [Descriptive amount should be POA not $0.00
Libraries —‘~d
Inter-library Loans - Recovery of Lending Institution's fee Deletion due to duplication of fee $18.50 Me
Development Applications QQ
Copy of Development Permit and associated materials [Value Change — |Adjustment to remove rounding $94.50 $94.00
subject to electronic recovery only and limited to A4 and
A3 sized printed copies.
Application for attendance at Pre-Lodgement Meeting Value Change __[Adjustment to remove rounding $234.50 $234.00
Fee Multiplier for non-compliant applications Multiplier charge supplementary information omitted from the
published fee report:
For developments that are non-compliant with a scheme provision
that is measurable such as site cover, gross floor area/plot ratio,
height in storeys/metres, setbacks, and car parking number etc a
fee multiplier of 1.5 will apply to the required fee, with detached
houses only charged where there are multiple non-compliances
i.e. more than 1).
Right to Information es (
Application under Right to Information Act 2009 Value Change __|Price revised annually by State regulator following advice in July $51.70 $52.60
Application processing fee under Right to Information Act [Value Change __|Price revised annually by State regulator following advice in July $8.00
2009 & Section 5.1 RT| Regulation 2009 - Nil for first
5hrs,$8.00 per 15 mins over 5hrs
Cemeteries
Reservation of Burial Site (Additional fees apply on date [Value Change _ |Fee incorrectly reduced from $1,056 to $960. Should have $1,056.00
Interment remained unchanged from 2020-21 amount.
Interment of Ashes into New Gravesites Value Change Fee incorrectly reduced from $3,960 to $3,600. Should have $3,600.00 $3,960.00
remained unchanged from 2020-21 amount.
Page 11 of 69Section 12
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
6 REPORTS FOR NOTING BY THE COMMITTEE
3 NOOSA HOLIDAY PARKS UPDATE REPORT TO 30 JUNE 2021
Author Property Advisor – Commercial Property, Robyn Mercer
Corporate Services Department
Index ECM/ 8.16 Camping and Caravan Facilities (General)
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Property Advisor – Commercial Property to the Services &
Organisation Committee Meeting dated 10 August 2021 providing an update on operations of the
Noosa Holiday Park Business Activity for the financial year ending 30 June 2021.
REPORT
1. Financial Performance
2020/21 2020/21 2020/21
TOTAL BUSINESS % Current YTD
Original Current YTD
ACTIVITY Budget Variance
Budget Budget Actuals
Total Revenue $1,661,648 $3,186,188 $3,833,694 120.32% $647,506
Total Expenditure $1,530,920 $2,116,252 $2,337,194 110.44% $(220,942)
Operating
$130,728 $1,069,936 $1,496,500 $426,564
Surplus/(Deficit)
Key Comments Total Business Activity
Financial performance for the Noosa Holiday Parks business activity is positive due to conservative
2020/21 budget assumptions which recognised the risk of Covid-19 extended closure impacts.
Financial year performance was also positively impacted due to a surge in interest in the camping
and caravanning industry across Australia, as people responded to the Covid-19 travel and tourism
restrictions (border closures and lockdowns) and embarked on more domestic travel.
Noosa River Holiday Park remains extremely popular while both Boreen Point Campground and
Noosa North Shore Beach Campground have shown strong growth due to available capacity and
positioning as a unique nature-based accommodation experience during the pandemic. Further
commentary on each site is included below.
Boreen Point Campground
2020/21 2020/21 2020/21
Boreen Point % Current YTD
Original Current YTD
Campground Budget Variance
Budget Budget Actuals
Total Revenue $229,556 $575,182 $672,285 116.88% $97,103
Total Expenditure $268,573 $488,904 $561,395 114.83% $(72,491)
Operating
$(39,017) $86,278 $110,890 $24,612
Surplus/(Deficit)
Page 12 of 69
Section 13
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Actual revenue has exceeded budget due to conservative Covid-19 revenue assumptions.
Actual operating expenses have exceeded budget largely due to variable operating costs
such as management commissions.
Increased occupancy levels have resulted from elevated visitation levels, spurred by growth
in the caravanning and camping industry and a focus on domestic travel.
Noosa River Holiday Park
2020/21 2020/21 2020/21
Noosa River % Current YTD
Original Current YTD
Holiday Park Budget Variance
Budget Budget Actuals
Total Revenue $1,120,641 $1,848,135 $2,232,606 120.80% $384,471
Total Expenditure $899,487 $1,171,825 $1,213,528 103.56% $(41,703)
Operating
$221,154 $676,310 $1,019,078 $342,768
Surplus/(Deficit)
Actual revenue has exceeded budget due to conservative Covid-19 revenue assumptions.
Actual operating expenses have slightly exceeded the current budget due to variable
operating costs, emergent asset renewal works and vegetation management.
The holiday park enjoyed strong occupancy despite the reduction in the regular annual
Victorian and New South Wales customer base due to border travel restrictions.
Noosa North Shore Beach Campground
2020/21 2020/21 2020/21
North Shore % Current YTD
Original Current YTD
Campground Budget Variance
Budget Budget YTD Actuals
Total Revenue $311,451 $762,871 $928,803 121.75% $165,932
Total Expenditure $362,861 $455,524 $562,271 123.43% $(106,747)
Operating
$(51,410) $307,247 $366,532 $59,184
Surplus/(Deficit)
Actual revenue has exceeded budget due to conservative Covid-19 revenue assumptions.
The new management company which commenced in October 2020 has introduced new
business processes which have positively impacted revenue.
Actual operating expenses exceeded budget largely due to variable operating costs and
increases to operating and maintenance expenditure as a result of the new waste water and
water treatment systems commissioned in January 2020.
2. Covid-19 Reopening and Operational Plans
Covid-19 Risk Registers were prepared for each site at the beginning of the pandemic with a suite
of control measures implemented to minimise risk of Covid-19 transmission. Extensive consultation
was undertaken with park managers and Council’s Covid-19 Taskforce to develop these registers.
Covid-safe operation of the parks continues to remain a focus in line with Council’s commitment
and to ensuring that the operational, guest and staff environment at each park is Covid-safe. All
reasonable control measures are actioned and implemented with adherence and compliance with
Queensland Health directives.
Page 13 of 69
Section 14
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
3. Park Occupancy Performance
Figure 1. Occupancy (%)
Figure 1 shows that financial year 2020/21 occupancy levels at Noosa River are trending to pre-
Covid levels, whilst the elevated occupancy levels achieved at Boreen Point and Noosa North
Shore reflect the popularity of these parks during the Covid-19 restricted travel period and the
unique nature-based experiential offering for guests.
Figure 2. Average Stay (days)
Figure 2 highlights the year on year consistency in average length of stay at Boreen Point and
Noosa North Shore. The higher than average length of stay at in financial year 2020/21 at Noosa
River is likely due to Covid-19 influenced travel patterns.
Page 14 of 69
Section 15
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Figure 3. Occupants
Figure 3 demonstrates the increased consumer utilisation of Boreen Point and Noosa North Shore,
with financial year 2020/21 occupant numbers exceeding occupant numbers achieved in previous
years.
4. Maintenance
Maintenance for each facility is performed in line with established budget allocations, including any
reactive maintenance. Completed works at the holiday parks include:
Park Maintenance Activities
Noosa River Holiday Park Minor tree trimming and tree removal.
Planting and garden regeneration.
Re-mulching of the foreshore camping area.
Installation of metered powerheads.
Asset renewal works – retaining walls.
Noosa North Shore Beach Tree trimming and tree removal works as part of cyclical
Campground framework for vegetation management and guest amenity.
Installation of a solar PV system on the Manager’s Residence.
Internal road maintenance.
Boreen Point Campground Refurbishment of the existing large amenity block and
replacement of ageing tank infrastructure (funded by the Unite
and Recover grant program).
Tree trimming and tree removal works as part of a cyclical
vegetation management program.
Creation of fuel reduction zones as part of a fire management
approach.
Regular road maintenance of the alternate access from Louis
Bazzo Drive.
5. Noosa North Shore Beach Campground Waste Water Treatment System
The wastewater treatment system (WWTS) was installed as part of the 2020 campground
refurbishment project. A number of issues have been identified with the operation of the WWTS
which pose commercial, environmental, operational and compliance risk to Council. Council has
implemented a precautionary cyclical waste water pump out schedule while Council works to
resolve the broader system issues. The system is being monitored by Council’s Plumbing Branch
and contractual advice has been sought on future actions.
Page 15 of 69
Section 16
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
6. Brand Development Initiative
The report by the Property Advisor Commercial Property to the Services & Organisation Committee
Meeting dated 11 August 2020 reported that brand and website development was proposed as
part of a broader marketing and communications project for the Noosa Holiday Parks.
The rebranding component for the holiday parks has been completed, including logos, graphics,
value proposition development, unique selling propositions and icons. The new branding is inspired
by Noosa’s natural environment and is unique to each park, whilst retaining the Noosa Holiday
Parks umbrella branding approach.
Broader marketing improvements including a new website are under development and scheduled
for launch in August 2021.
Previous Council Consideration
Ordinary Meeting, 18 February 2021, Item 5, Page 6
That Council note the report by the Property Advisor Commercial Property to the Services &
Organisation Committee Meeting dated 9 February 2021 providing an update on operations of the
Noosa Holiday Parks Business Activity to 31 December 2020.
Ordinary Meeting, 20 August 2020, Item 5, Page 6
That Council note the report by the Property Advisor – Commercial Property to the Services &
Organisation Committee Meeting dated 11 August 2020 providing an update on operations of the
Noosa Holiday Parks Business Activity to 30 June 2020.
Finance
Holiday park profits are used to offset general rate increases otherwise required to fund non-
revenue generating Council activities and programs. Ensuring that the Holiday Parks business
activity meets its full cost recovery obligations under legislation ensures Council also meets its
ongoing financial sustainability policy objectives.
Risks & Opportunities
Risks
Ongoing possibility that Covid-19 infection rates will increase in Queensland or a localised
hotspot will occur, requiring the implementation of Covid-safe control measures with reduced
occupancy or park closures. Decisions to introduce risk control measures will be guided by
the Queensland Health directives and the State Government.
Reduced profitability as a result of Covid-19 induced occupancy limits (noting that some
conservatism was built into 2021/22 budget assumptions).
Opportunities
Review of the operating model at Noosa River Holiday Park is underway to determine the
optimal future contracting and tenure approach.
Contribution to Council’s sustainability objectives through the introduction of on-charging for
electricity at Noosa River Holiday Park which is due to commence in late 2021 (which is
expected to change customer behaviour regarding electricity consumption).
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Director Corporate Services
Property Manager
Management Accountant
Page 16 of 69
Section 17
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director X Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 17 of 69
Section 18
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
4 CORPORATE SERVICES DEPARTMENT UPDATE – 4TH QUARTER 2020-21
Author Director Corporate Services, Michael Shave
Corporate Services Department
Index ECM/ Subject/ Branch Management/ Corporate Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Corporate Services to the Services & Organisation
Committee Meeting dated 10 August 2021 providing a Corporate Services Department update for
the period 1 April to 30 June 2021.
REPORT
The adopted organisation structure includes the following branches under the Corporate Services
Department:
Financial Services;
ICT;
Procurement;
Fleet;
Property; and
Revenue Services.
Corporate Services primarily provides internal support to the other Council Departments, with the
exception of the Property branch that deals primarily with land and property management issues.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the department.
Page 18 of 69
Section 19
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
CORPORATE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Financial Services
Business As Usual activities 2021/22 budget adopted at Special Finalisation of budget review 1 Queensland Audit Office (QAO) final
Meeting 30 June 2021. (BR1) for carryovers. audit scheduled for September
Comprehensive valuation of parks Completion of the 2020/21 financial 2021.
and other infrastructure assets statements. Review of purchase card policy to
completed. ICT project to implement new ensure optimal use of purchasing
Queensland Audit Office (QAO) creditor payment technologies for cards and effective management of
interim audit completed in April 2021 automated invoice intelligent fraud risk.
with no significant issues identified. transaction processing (ITP) has
commenced.
Continue to monitor Council’s
financial performance on an ongoing
basis.
Branch and risk plan updates and
staff performance appraisals.
ICT
Business as Usual activities Implemented 24x7 cyber security Cyber security improvements. Request management system
monitoring system. Updating ICT Acceptable Use and review.
Provided mapping for Noosa trails Mobile Device policies. Testing and rollout of the
network, fire trail maintenance and Tender for managed ICT services. Technology One (T1) 2020B
biosphere trail. Supporting current flexible working release.
Completed procurement for environment. Support Financial Services ITP
replacement of multi-function printing ICT asset replacements. project.
devices. Updating storm tide maps and
evacuation zones.
Branch and risk plan updates and
staff performance appraisals.
Procurement
Business as Usual activities Continued support in delivering Provide ongoing procurement Commence delivery of 21/22 Capital
multiple tenders, including for grant support across Council. Program and general operations
funded projects. 21/22 capital program & associated procurement activity.
Multiple Tender Awards including for tenders/procurement processes. Implement new 2022 Staff ‘My
new Library Vehicle, Hinterland Finalise Bridges procurement Plans’.
Playground Carpark, Peregian process. Commencement of ‘Procurement
Page 19 of 69
Section 20
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Beach Boardwalk. Branch and risk plan updates and Strategy’ initiative.
and staff performance appraisals. Team consolidation workshop.
Continued additional support for
Grant Funded procurements.
Development of team consolidation
session.
Fleet
Business as Usual activities Monthly Fleet Advisory group Continue to provide ongoing support Ongoing maintenance and repairs
meetings continue to discuss and across Council during COVID-19. for fleet and small plant.
manage all fleet matters. Plan, schedule & commence fleet Prepare for fleet 2021/22 capital
Continue to purchase and supply capital replacement program for replacement program delivery.
COVID PPE products. delivery in 2021/22.
Fleet utility and van replacement Branch and risk plan updates and
procurement completed – awaiting staff performance appraisals.
delivery.
Scope and demonstrate High Band
VHF Radio/GPS system and
Infrastructure requirements for future
implementation.
Property
Business as Usual activities Work Health and Safety Hazard Secure tenant for Shop 8 – Sunrise Ongoing assessment of applications
Inspections completed for Lifeguard Neighbourhood Shopping Centre. and permits for use of Council
towers and holiday parks. Branch and risk plan updates and owned or managed land.
Various high use permit & temporary staff performance appraisals. Lifeguard Agreement review in
event applications decided. Finalising Ferry Lease extension preparation for agreement expiration
Staff performance appraisals report and options for Council in Oct 2022.
completed. consideration. Kin Kin Recreation Centre – assess
Noosa River Holiday Park site Finalising Community Tenure building rectification options with
powerheads and metering software Renewals report for Council Infrastructure Department.
installed. consideration Develop new performance plans for
Commercial High Use Permit Noosa North Shore Beach 2021/22.
process finalised and permits issued. Campground – wastewater system
Road closure application for monitoring and contractual advice on
Hinterland Playground. future actions.
Pelican Pete tenure renewal. Finalise Boreen Point tank
Commercial Use of Community Land replacement works.
Policy amendments completed.
Page 20 of 69
Section 21
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Revenue Services
Business as Usual activities End of financial year returns for State Processing of agency payments and Process September Fire Returns in
Emergency Management Levy and direct debit payments. compliance with state regulations.
State pensioner concession scheme Completion of rate searches in Issue reminder notices after
completed. required periods. conclusion of July 2021 levy period.
Undertook pre-levy pensioner Processing of property transfers. Progress recovery action for
verification. Respond to customer queries re July properties with large arrears
Test rate runs done in preparation for 2021 rate levy in a timely and including referral of some properties
issue of July 2021 levy. efficient manner. to external debt collector and report
to Council on properties where sale
of land action is recommended.
Page 21 of 69
Section 22
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Previous Council Consideration
Nil.
Finance
Current business as usual activities and projects of the Department are funded within the current
adopted budget.
Risks & Opportunities
Periodic reporting of Departmental performance allows Council to fulfil their governance
responsibilities and ensures transparency within the organisation and to the community.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil.
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director X Director
Executive Support Community Development X Financial Services
Community Facilities X ICT
Libraries & Galleries X Procurement & Fleet
Local Laws X Property
Waste & Environmental Health X Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 22 of 69
Section 23
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
5 CAPITAL PROGRAM DELIVERY STATUS – 30 JUNE 2021
Author Acting Asset Planning Manager, Alex Neville
Infrastructure Services Department
Index ECM/ Subject/ 2020-2021 Annual Capital Works Program
Attachments 1. Capital Projects Delivery Status – 30 June 2021
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Acting Asset Planning Manager to the Services & Organisation
Committee Meeting dated 10 August 2020 providing an update on the delivery of the 2020/21
capital program.
REPORT
This report is to inform Council of the overall status and associated activities of the Capital Works
Program to the end of June 2021. The report provides an opportunity to highlight and discuss
projects within the program and confirm the delivery status of projects delivered throughout the
2020/21 financial year. It is important to note that the financial summary provided in this report is
subject to timing, as such a project may be significantly closer to completion than the financial
numbers may indicate. Capital Program Status reports relating to the 2021/22 budget will include
additional detail on project management and project completion percentages to provide a more
holistic program status.
1. Current Projects
The major focus in the final quarter of the financial year was to continue the construction phase of
project delivery. A number of projects will continue into the 2021/22 financial year and have been
budgeted accordingly (i.e. Hinterland Playground, Rufous Street Community Centre etc.)
Additionally, the majority of design projects in the 2020/21 financial year were completed in
preparedness for the construction phase in 2021/22. Projects currently underway or being
delivered across multiple years of the capital program are discussed within the Finance section of
this report.
Hinterland Playground, Cooroy
Page 23 of 69
Section 24
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
2. COVID Recovery Funding Program
The $4.6m received by Council from COVID stimulus funding (Works for Queensland & Unite and
Recover) has been allocated to a total of 25 projects across the Shire. Of the total 25 projects, 24
are either completed or nearing completion. Expenditure actuals and commitments exceed $4.16m
as at 30 June 2021. Time extensions have been secured from the state government for a number
of projects, which ensures that funding will be retained to complete these projects.
Additionally, $1m in funding from the Local Roads Community Infrastructure (LRCI) grant program
was applied to sealing and resurfacing works at Ely Street Noosaville, Tinbeerwah Road,
Tinbeerwah and David Low Way, Peregian Beach, with works completed in early June 2021.
3. Completed Projects
A significant achievement for Noosa Council was the delivery of $24 million (77%) of capital
expenditure in the 2020/21 financial year. This is a noteworthy outcome in the current pandemic
environment, as material shortages, pricing increases, as well as contractor availability have
presented challenges for Council with respect to program delivery.
The value of the capital program delivered is in line with the value of programs delivered for the
past two years. Given the challenges presented in 2020/21, this demonstrates that Council is
maturing in order to deliver large capital programs with consistency. This can be credited to
organisational efficiencies from the current capital framework. Project Control Groups and the
Capital Works Executive have continued to enable staff & Councillors to make informed decisions
that relate to projects being delivered throughout the year.
Single and multi-year projects delivered in 2020/21 include but are not limited to the following:
Peregian Beach, Boardwalk Renewal.
Noosaville, Sea Eagle Drive Pathway Upgrade.
Tewantin Netball Courts Upgrade.
Shine House - Stand Alone Unit Construction.
Sunrise Beach, Orealla Bridge Renewal.
Tewantin, Hilton Terrace Intersection Upgrade.
In addition to the above-mentioned completed projects, delivery of the 2020/21 Road Reseal
Program of $4.6m was completed across both coastal and hinterland sealed road networks.
Significant works included the reseal of Maple Street, Cooroy and the Reef Street/Eenie Creek
Road Roundabout.
Peregian Beach Boardwalk
Page 24 of 69
Section 25
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Sunrise Beach Orealla Crescent Bridge Renewal
Summary
The Infrastructure Services Department was impacted during the year by staff movements and
vacancies, particularly early in the financial year. Recruitment of key positions has been successful
(i.e. Project Delivery Coordinator & Director Infrastructure Services), with additional recruitment of
new roles to continue into 2021/22.
The final financial outcome of the 2020/21 capital program performance against budget will be
reported to Council as part of the first 2021/22 budget review, once year end accruals are finalised.
Previous Council Consideration
Nil.
Finance
The year to date capital delivery expenditure to 30 June 2021 is $24m or 77% of the Capital
Program total. The table and graph below demonstrates the budget, actual expenditure and
percentage of program delivered, broken down for Capital and Other Capital. Other Capital
includes Asset Management, Information Communication and Technology, Fleet and the Planning
scheme expansion.
Other Capital Total Capital
Capital
(ICT, Fleet) Works Program
Budget YTD $ 24,762,825 $ 6,480,000 $ 31,242,825
Year To Date Actual $ 19,235,237 $ 4,772,648 $ 24,007,884
% of Annual Budget 77.68% 73.65% 76.84%
*Remaining Commitments and/or
$ 7,748,011 $ 511,384 $ 8,259,395
contracts in place
Page 25 of 69
Section 26
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
$35,000,000
$30,000,000
$25,000,000
$20,000,000
$15,000,000
$4,772,648
$6,480,000
$24,007,884
$31,242,825
$19,235,237
$24,762,825
$10,000,000
$5,000,000
$-
Capital Other Capital Total Capital Works Program
(ICT, Fleet)
Budget YTD Year To Date Actual
Page 26 of 69
Section 27
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Project Management – Delivery Status
Table: Multi-Year Projects
% of Annual
Current Budget Year To Date Remaining Budget % Project
Finance Project Number - Description
YTD Actual Commitments Spent Complete
(Actuals)
500812 - Orealla Crescent Overpass Refurbishment - BRP 2,750,332 2,716,936 2,052 98.79% 100%
500864 - Tewantin Doonella Bridge Renewal 50,000 23,407 71,515 46.81% 15%
500942 - Cooran Tablelands Road Bridge Renewal - BRP 250,000 130,602 18,287 52.24% 49%
500946 - Kin Kin Wahpunga Lane Bridge Renewal Annual - BRP 122,000 95,508 19,979 78.29% 49%
510065 - Cooroy Belli Creek Road Bridge Renewal 35,000 54,229 94,100 154.94% 21%
510066 - Noosa Heads Garth Prowd Bridge Renewal 50,000 41,104 100,554 82.21% 10%
510067 - Black Mountain Lawnville Road Bridge Renewal 35,000 50,982 90,500 145.66% 21%
510029 - Noosa Heads Dog Beach SEMP 110,000 58,453 8,725 53.14% 4%
500905 - Rufous St - Stage 3 Community House, Car Park & Landscape 2,207,176 748,239 2,125,330 33.90% 50%
510033 - Tewantin Sports Complex - Navy Cadets - W4Q 150,000 11,609 4,000 7.74%
500551 - Noosa Hinterland Priority Playground - Planning & Design 1,220,000 1,470,285 2,967,527 120.52% 84%
500622 - Noosa Heads Noosa Parade Road Corridor Upgrade - Design 100,000 217,463 193,549 217.46% 32%
500957 - Shire Bus Shelter Disabled Compliant Program Annual - PTIAP 250,000 119,448 89,413 47.78% 90%
510047 - Tewantin Bypass Stage 1 600,000 460,079 366,225 76.68% 65%
500916 - Gympie Terrace Stormwater 40,000 6,311 0 15.78% 1%
500972 - Noosaville, Project Ave Stormwater Drainage Easement Upgrade 85,000 21,018 0 24.73% 30%
510039 - Sunrise Beach Sobraon Street Slope Stabilisation - W4Q &LRCI 915,346 239,957 273,867 26.21% 37%
Grand Total 8,969,854 6,465,631 6,425,622 72.08%
Page 27 of 69
Section 28
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Due to scale and complexity, the projects listed in the Multi-Year Project table have been delivered
over multiple financial years. Of the Capital Works Program’s remaining $8.26m of commitments, it
is important to note that $6.43m of this is for multi-year capital projects. This large figure is
encouraging as it implies that the planning & procurement process has been completed and a tender
awarded or purchase order raised, allowing the project manager to focus on delivering the project.
Risks & Opportunities
Risks that have presented challenges to delivery of the Capital Works Program include the increased
cost and reduced availability of equipment & materials, this was compounded by a decreased
availability of contractors caused by the saturation of Government stimulus funding.
Additionally, contract renewals are upcoming for key positions (Contracts and Project
Superintendent & Infrastructure Planning Officer). Both roles are important to capital delivery and
could impact future program delivery if not undertaken in a timely manner.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Staff within the Infrastructure Services Department & Corporate Services Departments were
consulted in the preparation of this report.
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director Director
Executive Support Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Director Director X Director
Community Engagement Building & Plumbing Services X Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 28 of 69
Section 29
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Attachment 1
Page 29 of 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Attachment 1
Att 1 Capial Projects Delivery Status - 30 June 2021
NOOSA COUNCIL Capital Schedule
for the period ending 30 June 2021
Report run date: 05-Jul-2021 13:56:56
Bris
500812 500812 5008 12 - Orealla Crescent Overpass Refurbishment - BRP 2,961,018 2,750,332 2,750,332 2,750,332 2,750,332 2,716,036 [email protected]%
500864 500864 500864 - Tewantin Doonella Bridge Renewal 0 oO 50,000 50,000 50,000 23,407 [email protected]%
500942 500862 500942 - Cooran Tablelands Road Bridge Renewal - BRP 904,576 795,480 795,480 250,000 250,000 130,602 18,[email protected]%
500046 500872 500946 - Kin Kin Wahpunga Lane Bridge Renewal Annual - BRP 1,477,322 1,272,767 1,272,767 122,000 122,000 95,508 19.279 78.29%
510057 501056 510057 - Eenie Creek Road Pedestrian Bridge - USR o 100,000 100,000 100,000 100,000 94.310 08 04.31%
510065 501063 510065 - Cooroy Belli Creek Road Bridge Renewal o 0 36,000 35,000 35,000 54.220 04.100 eo 164.94%
510066 501064 510066 - Noosa Heads Garth Prowd Bridge Renewal o oO 50,000 50,000 50,000 41,104 [email protected]%
510067 501065 510067 - Black Mountain Lawnville Road Bridge Renewal o oO 35,000 35,000 36,000 50.982 90.500 145.66%
510070 510033 510070 - Monks Bridge Abutment Renewal oO 0 90,000 90,000 90.000 33,472 06 37.19%
510071 510034 510071 - Directional Signage Hilton Tce oO oO 20,000 20,000 20,000 11,825 [email protected]%
Total Bridges 5,343,816 4,318,579 5,198,579 3,502,332 3,502,332 3,252,374 396,987 92.86%
‘Coastal Canals and Waterways
510029 501023 510029 - Noosa Heads Dog Beach SEMP 300,000 300,000 110,000 110,000 110,000 58,453 872350 53.14%
510069 510060 510069 - Noosa Waters Revetment Wall 0 0 110,000 110,000 110,000 31,232 0 28.30%
510078 510078 510078 - Replace Dune Fencing at First Cutting - CatD2019 oO 0 25,000 25,000 25,000 0 06 0.00%
Total Coastal Canals and Waterways —~300,000~-300000~~~-245000. ~~ ~~245000 ~~ 2a5000. ~~ ~9685.~=~=CO 72S ~=~C BT
Community Facilites
500851 2NIA 500851 - Sunshine Beach NAC - Roof Replacement oO oO 0 oO 0 3.024 08 0.00%
500873 500873 500873 - NAC - LTS AMP Pool Renewal Program oO 13,435 13,435 13,435 13,435 13,435 08 100.00%
500005 500007 500805 - Rufous St - Stage 3 Community House, Car Park & Landscape 1,841,000 4,307,176 4,307,176 2.207.176 2.207.176 748,239 2,125,[email protected]%
500006 500808 500906 - Rufous St - Stage 3 Civil Works (Water Main) o 0 o oO oO 2.980 08 0.00%
500025 500840 500825 - Rufous St - Stage 3 Digital Hub Expansion 0 17,827 17,827 17.827 17.827 6.501 25460 36.07%
500926 500041 500926 - Rufous St - Stage 3 Project Management oO 56,343 55,343 55,343 56.343 25,576 [email protected]%
500931 500052 500931 - Community Facilities Minor Works Brought Forward o 57,500 57,500 57,500 57.500 37.530 06 65.27%
500047 500073 500947 - Noosaville Wallace House Restumping oO 0 o oO 0 2.569 26210 0.00%
510015 510015 510015 - NAC Replacement of Light Pole Fittings o 52,500 59.500 59,500 59,500 0 08 0.00%
510018 510018 510018 - Pomona School of Arts Hall - Amenities Upgrade - W4Q. 309,000 308,000 309,000 309,000 309,000 74.110 61,[email protected]%
510023 510023 510023 - Legal and Procurement Advice, Ricon Insolvency o oO o oO 0 329,795 22,[email protected]%
510030 501024 §10030 - Shire Electrical Distribution Board Renewals - W4Q 120,000 120,000 120,000 120,000 120,000 119.479 08 00.57%
510031 501025 510031 - Shire Community Halls and Facilities Renewals - W4Q 250,000 250,000 270,000 270,000 270,000 252.179 7.6010 93.40%
510032 501026 510032 - Cooroy Lower Mill Site Shed - W4Q 50,000 50,000 50,000 50,000 50,000 48,689 06 97.38%
510033 501027 510033 - Tewantin Sports Complex - Navy Cadets - W4Q 150,000 150,000 150,000 150,000 150,000 11,609 4200@ TI4%
510040 501037 510040 - Shine House - Stand Alone Unit Construction - W4Q 250,000 250,000 250,000 320,000 320,000 313,711 08 98.03%
510041 501038 510041 - Cooroy Butter Factory - Security Fence - W4Q 10,000 10,000 10,000 10,000 10,000 8.687 08 86.87%
510053 501052 510053 - Tinbeerwah Hall Cladding and Roof refurbishment US&R oO 150,000 150,000 150,000 150,000 136,434 08 90.96%
510056 501055 510056 - New Amenities - United Synergies Community Building - U&R oO 60,000 60,000 90,000 90.000 87.971 06 97.75%
510058 501057 510058 - Lifeguard Tower Renewal works - U&R o 57,000 57,000 57,000 57.000 45,489 lv) 79.81%
510060 501059 510060 - Noosa Triathlon Club clubroom alterations - USR oO 3,000 3,000 3,000 3,000 2.127 06 70.90%
510061 501060 510061 - The J Community Centre seating refurbishment - U&R o 100,000 100,000 100,000 100,000 38,820 60,[email protected]%
510072 510035 510072 - NAC Switchboard Replacement 0 oO 136,000 135,000 135,000 oO 117 [email protected]%
510074 510074 510074 - Living Fire Tech Lab - Disaster Rec CatD o oO o oO 0 20.306 95208 0.00%
Page 29 of 69Section 30
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Page 30 of 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
NOOSA COUNCIL Capital Schedule
for the period ending 30 June 2021
Report run date: 05-Jul-2021 13:56:56
510077 510077 510077 - Peregian Beach Rufous St Public Art - CatD2019 o oO 20,000 20,000 20,000 136 00 0.68%
510082 510082 510082 - NAC Replacement of Pool Blankets 0 oO 0 20,000 20,000 oO 0 0.00%
Total Community Facilities 2,980,000 6,019,781 6,194,781 4214781 4,214,781 2,322,538 2,426,509 55.10%
510081 510081 510081 - Noosa Depot Roof Replacment oO oO o 84,602 84,602 90,405 [Ti] 106.97%
Total Corporate Buildings o 0 0 84,602 84,602 90,495 0 106.97%
Environmental Assets, Bushland, Tracks and Trails
510064 501062 510066 - Trails Master Plan and Implementation Plan oO 0 0 80,000 80,000 2.267 30,3000 283%
510068 501066 510068 - Trail 5 Upgrade oO 0 o 240,000 240,000 33,950 68,[email protected]%
510075 510075 510075 - Environment Land Purchase - Lake Front Rd, Boreen Point 0 0 0 950,000 950,000 044,284 1 90.40%
Total Environmental Assets, Bushland, Tracks and Trails 0 0 0 1.270,000 1.270,000 980,502 108,046 77.20%
Gravel Road Netw
500978 500878YR22 500978 - Shire Gravel Resheeting Annual 410,000 410,000 410,000 410,000 410,000 432,050 [email protected]%
Total Gravel Road Network 410,000 410,000 410,000 410,000 410,000 432,059 10,638 105.38%
500661 500661 500661 - Noosa North Shore Campground Redevelopment oO 0 0 0 o 9.571 oe 0.00%
510049 501048 510049 - Boreen Point Campground Upgrade Works - U&R oO 410,000 410,000 410,000 410,000 349,605 120,[email protected]%
Total Holiday Parks 0 410,000 410,000 410,000 410,000 359,177 120,436 87.60%
Libraries & Galleries
500651 500651 500651 - Noosaville Library, Refurbishment Planning and Design 0 oO 0 0 o 1,782 00 0.00%
510034 501028 510034 - Cooroy Library Renewal of CCTV Cameras 25,000 25,000 25,000 25,000 25,000 16,662 01e 66.65%
510035 501030 510035 - Whole of Shire Mobile Library Service Solution 700,000 700,000 700,000 350,000 350,000 3,084 4545 0.88%
510052 501051 510052 - Noosa Regional Gallery Foyer & Amenities upgrade US&R 0 200,000 200,000 200,000 200,000 173,173 06 86.59%
Total Libraries & Galleries 725,000 925,000 925,000 375,000 575.000 194,704 4545 33.86%
Not Applic
500300 501006 500300 - Minor Capital Acquisitions oO oO o oO 0 25,794 08 0.00%
Total Not Applicable 0 0 0 0 0 25,794 0 0.00%
500551 500551 500551 - Noosa Hinterland Prionty Playground - Planning & Design 700,000 738,554 730,554 1,220,000 1,220,000 1,470,285 2,967 527 120.52%
510036 501031 510036 - Noosaville Pandorea Park Playground Renewal 80,000 80,000 56,000 55,000 56,000 47,776 06 86.87%
510054 501053 510054 - Renewal of Noosa Waters Seagull Playground - U&R oO 100,000 100,000 100,000 100,000 84.605 00 84.60%
510055 501054 510055 - Renewal of Lake Macdonald Playground USR oO 70,000 90,000 90,000 90,000 74,489 00 82.77%
510059 501058 510059 - Sunshine Beach Skate Park New Shade Structure - U&R oO 150,000 150,000 150,000 150,000 19,570 108,[email protected]%
510076 510076 510076 - Lake Cooroibah Foreshore - CatD2019 oO 0 40,000 40,000 40,000 oO vl ) 0.00%
510079 510079 510079 - Replace Shade Shelters at Noosa Banks - Cat D2019 0 0 50,000 50,000 50,000 6.179 08 12.36%
Page 30 of 69Section 31
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Page 31 of 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
NOOSA COUNCIL Capital Schedule
for the period ending 30 June 2021
Report run date: 05-Jul-2021 13:56:56
Total Parks & Playgrounds 780,000 1,139,554 1,224,554 1,705,000 1,705,000 1,702,303 3,076,538 99.88%
500622 500636 500622 - Noosa Heads Noosa Parade Road Corridor Upgrade - Design 0 0 oO 100,000 100,000 217,463 193,549 21746%
500888 501039 500888 - Cooroy Maple Street Raised Pedestrian Crossing - LGGSP 347,000 347,000 347,000 347,000 347,000 28,285 7,[email protected]%
500903 500806 500903 - Tewantin, Hilton Terrace CNLGGP & Iwory Palms 0 6,568 231,865 231,865 231,865 161,956 [email protected]%
500919 500823 500919 - Wallace Park Pathway 5&6 - W4Q 119,000 119,000 119,000 119,000 119,000 110,301 [email protected]%
500056 501033 500856 - Shire Pathway Renewal Program Annual - W4Q 332,000 332,000 332,000 332,000 332,000 370,682 18.850 111.65%
500967 500084 500967 - Noosaville Sea Eagle Drive & Shire Drive Pathway Upgrades 195,000 358,137 358,137 358,137 358,137 181,719 3.1916 50.74%
510037 501032 510037 - Noosa Heads Main Beach Boardwalk LED Lighting Renewal 120,000 120,000 120,000 120,000 120,000 80.384 0®@ 58.37%
510050 501049 510050 - Peregian Beach Boardwalk - USR oO 230,000 230,000 230,000 230,000 177.561 21.7510 77.20%
510051 501050 510051 - Noosa Heads Sunshine Beach Road Pathway Lighting - U&R oO 150,000 150,000 150,000 150,000 145,896 00 97.26%
Total Pathways & Boardwalks 41,113,000 1,662,705 1,888,002 1,988,002 1,988,002 1,474,256 329,538 T4 16%
510048 ana 510048 - Public amenities renewal and upgrade works - U&R 0 220,000 220,000 220,000 220,000 173,279 06 78.76%
Total Public Amenities 0 220,000 220,000 220,000 220,000 173,279 0 78.76%
500857 501021 500957 - Shire Bus Shetter Disabled Compliant Program Annual - PTIAP 250,000 250,000 250,000 250,000 250,000 119.448 80.413 47.78%
Total Public Transport Infrastructure 250,000 250,000 250,000 250,000 250,000 119,448 89,413 47.78%
‘500757 500840 500757 - Black Mountain - Road Priority Sections and Road Reconstruct 0 0 0 0 0 213 te 0.00%
500959 501035 500959 - Shire Reseal & Rehabilitation Renewal Program Annual 3,091,726 3,091,726 3,091,726 4879537 4879537 4,585,078 326,734 © 93.07%
510017 510017 510017 - Damaged Guardrail Renewals (Various) oO 25,768 25,768 25,768 25.768 25.545 00 98.13%
510022 510022 510022 - Sunrise Beach, Tingira Cres Emergent Slip Repair 0 0 0 0 0 5.405 [email protected]%
510025 510025 510025 - Sunshine Beach, Ross Cres Emergent Slip Repair Qo 0 0 o o 18,233 06 0.00%
510038 501034 510038 - Shire Sealed Road Network Rehabilitation and Reconstruction 790,000 790,000 790,000 0 oO 0 06 0.00%
510047 501045 510047 - Tewantin Bypass Stage 1 0 600,000 600,000 600,000 600.000 460,079 [email protected]%
Total Sealed Roads Network 3,881,726 4,507,494 4,507 494 5.505.305 5,505,305 5,094,553 695,089 92.54%
510063 501061 510063 - Tewantin Netball Courts Upgrade - U&R 0 310,000 310,000 310,000 310,000 319,140 0 > 102.95%
Total Sports Ground and Facilities 0 310,000 310,000 310,000 310,000 349,140 0 102.95%
‘Stormwater Drage
500916 500916 - Gympie Terrace Stormwater 600,000 600,000 40,000 40,000 40,000 6.311 [email protected]%
500960 s500888 500960 - Shire Bioretention Basin Renewals Program Annual 0 72,190 72,190 72.190 72,190 9.557 25650 13.24%
500872 500802 500972 - Noosaville, Project Ave Stormwater Drainage Easement Upgrade 200,000 237,324 237 324 85,000 85,000 21,018 00 24.73%
510039 501036 10039 - Sunrise Beach Sobraon Street Slope Stabilisation - W4Q &LRCI 915,346 915,346 915,346 915,346 915,346 230,057 273,[email protected]%
510080 510080 510080 - Marcus Beach DLW Stormwater Culvert Emergent Works 0 0 0 266.210 266.210 117,962 57,[email protected]%
Page 31 of 69Section 32
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Page 32 of 69
NOOSA COUNCIL Capital Schedule
for the period ending 30 June 2021
Report run date: 05-Jul-2021 13:56:56
Total Stormwater Drainage 1,715,346 1,824,860 1,264,860 1,378,746 1,378,746 394,804 333,528 28.64%
500546 500546 500546 - Whole of Shire Forward Planning & Design Program - Construct 500,000 500,000 500,000 420,000 420,000 264.419 412770 62.06%
500679 500679 500679 - Tewantin, Hitton Tce & Emest St Intersection Upgrade Constr oO 1,365,597 1,435,507 1435597 1,435,507 1,436,107 08 100.04%
500893 500883 500893 - Sunshine Beach Pacific Avenue Pathway, Pedestrian & Drainage 0 24,608 24,608 24,608 24,608 9.813 06 39.88%
500873 501000 500973 - Transport Strategy. Walking & Cycling Strategy &CNLG Grant oO 250,406 250,406 250.406 250.406 201,176 32,[email protected]%
510083 510083 510083 - Noosa Heads Bus Station Options Analysis and Concept Design oO oO oO oO 0 1,022 00 0.00%
Total Transport and Infrastructure Management 500,000 2,140,704 2,210,701 2,130,704 2,130,704 1,912,537 76,763 89.76%
500874 501001 500874 - Noosa Heads “The Woods” Bin Storage Enclosure 0 58.457 58.457 58.457 58.457 17,381 [email protected]%
500976 501003 500976 - Masterplan Landfill SW Controls & Design 0 115,466 115,466 115,466 115,466 26,500 18,[email protected]%
510028 510028 510028 - lllegal Dumping Hotspot 0 50,433 50,433 50.433 50,433 44,000 [email protected]%
510042 501040 510042 - Noosaville Eumundi Road Landfill Outbound Weighbndge 560,000 560,000 560,000 80,000 80,000 26.115 40 32.64%
510043 501041 510043 - Noosaville Eumundi Road Landfill Liner, Cell capping design 2,110,000 2,110,000 2,110,000 200,000 200,000 175,148 [email protected]%
510044 501042 510044 - Noosaville Eumundi Road Landfill Expansion of Resource Recov 750,000 750,000 750,000 50,000 50,000 6.857 10,800 © 13.71%
Total Waste Management 3,420,000 3,653,356 3,653,356 363,356 563,356 296,392 71,194 52.72%
500686 501044 500686 - Shire Bridge Annual Level 3 Inspections Annual 55,000 55,000 55,000 55,000 55,000 41341 10,[email protected]%
500753 500753 500753 - Zero Emissions Noosa Project implementation 250,000 521,655 521,655 521,655 521,655 417,167 [email protected]%
500963 500001 500963 - Shire CCTV Drainage Condition Assessment Program Annual 220,000 220,000 220,000 220,000 220,000 163,231 6230 74.20%
500964 500882 500964 - Shire Road Infrastructure Asset Data Mgt & Condition Annual 220,000 340,000 340,000 340,000 340,000 229,084 06 67.64%
500877 501004 500977 - Asset Management Systems Implementation 200,000 200,000 200,000 200,000 200,000 86.272 00 43.14%
510020 510020 510020 - Noosa Junction Streetscape oO 46,000 46,000 46,000 46,000 10.978 13,[email protected]%
Total Asset Management 945,000 1,382,655 1,382,655 1,382,655 1,382,655 948,974 102,083 68.63%
500518 500518 500518 - Plant and Fleet Replacement Program 895,000 1,344,345 1,234,345 1,234,345 1,234,345 340.411 300,[email protected]%
Total Fleet - Plant Replacement 895,000 1,344,345 1,234,345 1,234,345 1,234,345 340,411 300,605 27.58%
500542 500542 500542 - implementation of Cl Anywhere Functionality for TechnologyOn 628,000 713,000 713,000 713,000 713,000 416,676 [email protected]%
Total Information Technology 628,000 713,000 713,000 713,000 713,000 416,676 68,504 38.44%
510045 501043 510046 - QTC Capital Debt Redemption 2,414,000 2,414,000 2,414,000 2.414.000 2.414.000 2,414,000 0 > 0.00%
Total Other 2,414,000 2,414,000 2,414,000 2,414,000 2,414,000 2,414,000 0 100.00%
Page 32 of 69Section 33
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Page 33 of 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
NOOSA COUNCIL Capital Schedule
for the period ending 30 June 2021
Report run date: 05-Jul-2021 13:56:56
Sea SE ee ee
500716 500716 5007 16 - Whole of Shire, Project Team Resources for New Planning Sche 366,000 366,000 301,000 421,000 421,000 397,605 [email protected]%
500890 500890 500890 - Shire Planning Scheme Consultancy 0 0 100,000 100,000 100,000 80.504 [email protected]%
500968 500005 500968 - Shire Project Place Spaced Approach - Placemaking Pilot Prog 160,000 160,000 125,000 5,000 5,000 24.635 [email protected]%
Total Planning Scheme Expansion 736000 736000736000. 796000736000. es2se7 a0187 S86T%
Grand Total___27,036,888 35,282,030 35,382,327 31,242,825 31242825 24007884 6258395 ‘76.80%
Page 33 of 69Section 34
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Page 34 of 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
NOOSA COUNCIL Capital Schedule
for the period ending 30 June 2021
Report run date: 05-Jul-2021 13:56:56
Capital Works Program
YTD Actual Expenditure $24,007,884
Remaining Capital Expenditure $7,234,941
Full Year Budgeted Expenditure $31,242,825
oy
Capital
Expenditure
23%
Page 34 of 69Section 35
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
6 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE – 4TH QUARTER 2020-21
Author Director Infrastructure Services, Larry Sengstock
Infrastructure Services Department
Index ECM/ Subject/ Branch Management/ Infrastructure Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Infrastructure Services to the Services & Organisation
Committee Meeting dated 10 August 2021 providing an update on operations of the Infrastructure
Services Department for the period 1 April to 30 June 2021.
REPORT
The adopted organisation structure includes the following branches and functions under the
Infrastructure Services Department and functions within the Director’s Office:
Asset Management;
Buildings and Facilities;
Civil Operations;
Disaster Management;
Infrastructure Planning, Design and Delivery; and
Transport Strategy.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Infrastructure Services Department.
Page 35 of 69
Section 36
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
INFRASTRUCTURE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Asset Management
The Noosa Spit Shoreline Erosion Planning approval applications and Await outcome of planning It is not expected to receive
Management Plan (SEMP) and the preliminary designs have been approvals. approval until the end of August
action plan to prioritise any completed. Confirm budget year for 2021, therefore no further action
recommendations arising from the implementation. until approvals have been received
SEMP have been adopted by Council. from the State Government.
Staff are now planning the project
throughout the 2020/21 financial year for
construction to be undertaken in
2021/22 financial year.
Complete Pathways & Boardwalks and The Pathways & Boardwalks AMP The Parks & Playgrounds AMP is Compile data for draft of Parks &
the Parks & Playgrounds Asset endorsed by Council behind schedule and is proposed to Playground AMP.
Management Plans (AMP). be finalised by December 2021.
Develop a Service/Management Plan for A final draft has been prepared for Finalise the Hastings Street service Have the Service Plan endorsed by
Hastings Street. comment and once feedback is management plan – Incorporating Hastings Street Association and the
received the document will be lessons learned during the 2020/21 Executive Team.
finalised for endorsement by the Christmas holiday period.
Executive Team.
Asset Data Management program Work Orders successfully migrated A 5-year road reseal program is Undertake condition assessments
into Technology One. currently being developed from the on Pathways within the Technology
Data has been reconciled from the data collected by the road condition One application.
sealed road asset condition survey. survey program. Undertake kerb and channel data
Technology One defect dashboard Pilot a work crew with the field reconciliation
has been finalised application within Technology One. Undertake roll-out of field
application within technology one to
all field staff
Business as Usual activities Completion of the reseal program Assigning defects from Phase 4 of Commence 2021/22 Shire Reseal
works including additional Local the buildings condition assessments Program.
Roads and Community currently underway. Commence stormwater CCTV
Infrastructure Program (LRCI), TIDS Undertake Gympie Terrace and inspection in Gympie Terrace and
& R2R grant money. Area 6-8 for stormwater CCTV Area 9 onwards
Level 3 Bridge inspection program Continuation of T1 field app roll-out Commence Level 3 Bridge
for 2020/21 complete. to outdoor staff. inspection program for 2021/22.
Phase 4 of the buildings condition
assessments complete.
Page 36 of 69
Section 37
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Eenie Creek Road/Reef Street
roundabout pavement rehabilitation
complete.
Buildings & Facilities
Ensure Council owned and operated Shelter renewal program Grant Funded Projects Shelter Renewal program
assets continue to follow the Noosa look BBQ renewal program BBQ renewal program BBQ renewal program
and feel guidelines Shower renewals Shelter renewal program Shower renewal
Bottle fill stations Amenities upgrades Grant Funded Projects
Shower renewal
Additional water filling station
Management of Council engaged Security Monitoring Contract Security Monitoring Contract Ensure all Council contractors have
contractors to maintain levels of service. Trade Services Review Trade Services Review completed their requests as per
CCTV contract contracts.
Ensure compliance of shire wide assets Test and tag electrical devices Test and tag electrical devices Continue as per scheduled
to meet legislative requirements Back flow prevention Electrical RCD testing maintenance of all compliance and
Fire services Back flow prevention legislative requirements.
Lift maintenance Fire services
Air conditioning maintenance Air conditioning maintenance
Delivery of 90% of the Capital Works Shelter renewal program Commence planning of the capital Continue with capital projects
Program BBQ renewal program projects planning and procurement
Shower renewal
Pomona Hall Amenities Upgrade
Sunshine Beach street lighting
Delivery of the Works for Queensland Remaining Amenities Upgrades Commence planning of the grant Continue to plan to deliver newly
and Unity & Recover grant funded United Synergies Refurbishment funded capital projects for 21/22. funded projects and ensure the
projects Tinbeerwah Hall Roof Cavity Tewantin Sports complex demolition necessary resourcing is in place.
Strengthening and Recladding and construction of a new facility.
Camphor Laurel New Amenities Noosa heads Maze Car Park
Various Amenities Upgrades lighting
Distribution board upgrades Community Facility Maintenance
Gallery amenities upgrade and Renewal
Mould and water penetration to Switchboard and Meter box upgrade
Noosa Depot Council buildings upgrades
Replace Roof to Depot BBQ renewal program
Replace ceiling to depot Gympie Terrace Foreshore Shelter
Replace carpet to depot Renewal
Repaint depot internally Public Amenities Renewal Program
Page 37 of 69
Section 38
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Commence construction of gallery
amenities upgrade.
Review of systems and services to Review all existing contracts for end Ensure contract service level Ensure contract service agreements
maintain a high service level. of year close. agreements are being maintained are being delivered at appropriate
levels.
Civil Operations
Undertake a review of Gravel Roads Procurement of a replacement Implement recommendations of Review grader utilisation to better
Maintenance Grading grader has commenced. gravel road maintenance review determine levels of service and
Gympie Council site visit resourcing requirements.
Award gravel material supply
tender.
Conduct testing of a blend of
recycled asphalt and clay to
determine best outcomes.
Undertake a review of Roads No action was undertaken this Review of draft policy/guideline for Communication Plan for Council and
Landscaping levels of service quarter. finalisation. Community.
Commence the documentation of Council endorsement of final
the desired levels of service for policy/guideline.
landscaping for reporting to the
Roads Working Group
Establish a Working Group to provide Proposal to create a Civil Establish the Civil Operations Have the group endorsed by the
guidance and governance of the Operations Project Control Group to Project Control Group. Executive Team and a charter
implementation of the Civil Operations oversee the implementation of the developed.
Review Civil Operations Review and also
monitor the ongoing operational
performance of the Branch.
Review Branch Workforce Plan in No action undertaken this Quarter. Review the current draft Branch Seek endorsement and commence
conjunction with People and Culture Workforce Plan taking into account implementation of revised Branch
Branch the Service Review results. Workforce Plan
Finalising the policy/process for planting An initial workshop with Councillors Review of draft policy/guideline for Prepare for final workshop for
in and managing structures in the road was held and the outcome was to finalisation. Councillors.
reserve to reduce risk and complaints have further work undertaken with Commence the documentation of Council endorsement of final
an additional workshop to be held the desired levels of service for policy/guideline.
later in 2021. landscaping for reporting to the
Roads Working Group
Develop a 5 year plan for the Noosa No action was undertaken this Finalise Friends of the Noosa Commence development of the plan
Botanic Gardens in consultation with the quarter. Botanic Gardens work program and and reference document
Friends to guide annual work programs initiatives for 21-22. Commence first agreed project
Page 38 of 69
Section 39
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
and project activities in the Gardens.
Compile a reference document on the
Noosa Botanic Gardens in collaboration
with the Friends. This will be the basis of
the content and information presented
on the onsite tours.
Delivery of 90% of Capital Works Pacific Avenue, Sunshine Beach Myall St Cooroy Pathway Renewal Osprey Avenue, Peregian Beach
Program Pathway Renewal Station Street Pomona Pathway Pathway Renewal
St Andrews Drive, Tewantin Renewal
Pathway Renewal Claude Batten Drive, Noosa Heads
Gravel Resheeting Program 80% Pathway renewal
complete Noosa Parade, Noosa Heads
Completion of Pandorea Park, Lake Pathway Renewal
McDonald Park and Seagull Park
playground renewals
Establish a new contract arrangement Tender documentation completed, Evaluating submissions and report Engage successful Contractor
for slashing of rural roadside advertised and closed to Council
vegetation
Disaster Management
Governance Support received from LDMG to use Amend current DM Plan to reflect Consult with Community and
Review of Disaster Management Plans Cat D Bushfire funds to develop a changes to LDC and LDMG Chair. Stakeholders to develop new DM
new local Disaster Management Develop and implement Community Plan.
(DM) Plan. Procurement to DM Plans. ITQ closed Friday 16 Specific policies written to ensure
commence shortly to engage a July 2021. more robust procedures in place.
consultant to assist with the Completion of the QERMF risk Continuous improvement
process. assessment to be undertaken to
inform review of DM Plan.
Preparation for the coming fire
season.
Capability Comprehensive audit currently Recruitment and training for LDCC Looking for opportunities for
Strengthen and increase the Disaster being undertaken of the Noosa positions continues. improvement and utilisation of Bush
Management capability, including Leisure Centre Investigating initiatives for Bushfire fire funding.
training and conducting exercises. Generator connection points at Funding Staff training to create in-house
major evacuation centres now Working with QFES Communities expertise in mapping for flood
installed Team to develop and implement forecasting
recovery and resilience programs Continuous improvement
Continuing refinement of flood
forecasting software
Page 39 of 69
Section 40
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Developing procedures for LDCC.
Reviewing and finalising LDCC
position duty statements.
Audit of evacuation centres and
neighbourhood safer places
Legislative Compliance Review Review of emerging legislation. Implementation of new IGEM
Monitor, develop and maintain DRFA Compliance framework
compliance levels in accordance with Annual review of DM Plan.
Local, State and Commonwealth Audit staff training in compliance
requirements. with Qld Disaster Management
Training Framework to ensure
compliance.
Engagement & Collaboration Working with Boreen Point and Continue building relationships with Continual building of relationships
Build and maintain internal and external Noosa North Shore DM community key local, state and Federal agency through collaborative approaches.
partnerships/ networks to strengthen the groups on temporary Community colleagues. Look at joint stakeholder exercise
Noosa Shire community resilience. DM Plans until new local DM plan Identify opportunities for for 2021.
developed. engagement in multi-agency DM
LDMG meetings, discussion activities.
exercises and co-delivery of Continue building relationships with
workshops maintain both internal local community groups.
and external stakeholders Preparation for October LDMG.
relationships.
Infrastructure Planning, Design & Delivery
Noosa Design Principles consideration Place Design has prepared a draft Working with the Noosa Junction Participate in place making
across departmental strategic planning. Noosa Junction streetscape survey Association and Place Design on workshops driven by Strategic
& consultation package for the Noosa Junction streetscape Planning department.
Noosa Junction Association. concept. Continue planning and detailed
Concept review completed for Coles Planning for the Noosa Drive design of the Noosa Drive Pathway
redevelopment of the Bowls club pathway upgrade and Noosa Implementation of design vision
site. (Coles redevelopment of the Junction Streetscape upgrade statements into all PMP’s ongoing.
Bowls club site is on hold for 12 continues to progress. Continue working on planning for
months) Ensuring Noosa Design Principals Noosa Junction Streetscape
TMR cycle grant submitted for the are implemented during delivery for upgrade subject to budget and
Noosa Drive pathway upgrade major projects, Garth Prowd Bridge, resourcing.
(Design only). Noosa Parade Corridor Upgrade and
The Hinterland Playground.
Page 40 of 69
Section 41
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Cooroy Hinterland Playground Reviewing submissions from tender Award contract for Cooroy Maple Playground Design and
design and construct. for Cooroy Maple Street carpark. Street carpark and pedestrian safety Construction
Works with contractor regarding improvements. Carpark Construction
construction program subject to DA Playground Design and Site environmental management
requirements finalisation. Construction close out.
Project News update in relation to
construction status.
Tewantin Bypass Stage 1 - Design / Construction funding agreement Finalise Detailed Design Complete detailed design process
Construction and long term Coordination executed, and first invoice raised. Award trunk watermain relocation including detailed costings and
with DTMR regarding Tewantin Bypass Design has achieved 90% contract contract documents.
and Cooroy Intersection upgrades. milestone. Finalise procurement of RCP and Complete trunk water main
Clearing works completed. RCBC (Principal Supplied) relocation.
Energex overhead power relocation Commence main contract works
completed.
Trunk Watermain Relocation Tender
Review completed
Stage 2 – DA and Planning of Future Budget allocated from Transport levy Noosa Junction car parking supply Noosa Junction car parking supply
Transit Facility at Shire Business Centre. for land purchase. and demand analysis to inform Civic and demand analysis to inform Civic
site future planning. site future planning.
Walking and Cycling (W&C) Strategy Public consultation complete Incorporate public consultation Work to ensure W & C
Public consultation comments comments into the W & C Strategy. implementation plan is actioned.
incorporated into the W & C Present final Walking & Cycling
Strategy. Strategy to Council for approval.
Integrate 10yr W&C capital plan Begin E-mobility policy and
with Council’s budget process. guideline.
Walking and Cycling Strategy Seek Council endorsement of the
presented to Council for approval. strategy and implementation plan.
Noosa Hinterland Recreation Trails Lead Consultant engaged. Trail audit and circuit feasibility QPWS support of draft MOU.
Trail Audit / Circuit feasibility completion. Scope trail D&C tender works.
underway. Native Title assessment scheduled. Scope circuit D&C tender works.
Early Contractor involvement Hub improvement concepts and Design Hub improvements.
underway. stakeholder engagement. Signage graphic design.
Design standards adopted. Confirm trail signage design/style. Liaise with stakeholders including
Draft MOU in development with QPWS, volunteer groups,
QPWS environmental groups, cultural
4 x Noosa hinterland trails road heritage groups.
show sessions held.
Page 41 of 69
Section 42
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Develop streetscape policy in Working with the Noosa Junction Awaiting commencement of the Work with place making section to
conjunction with the Place making team Association to develop scope and place making section within develop a streetscape policy.
to outline funding options with the local concepts for a Streetscape upgrade. strategic planning. Adopt place making section
business community. Working with the Noosa Junction Awaiting stakeholder consultation streetscape policy.
Association to develop levy model engagement to be completed by the
for Noosa Junction Streetscape Noosa Junction Association.
upgrade.
Early planning and review of project Development of SEQCSP 3-year Continue master planning for major Review resource allocation for
briefs for projects in Capital Works grant funded program infrastructure projects. design and delivery 2021/2022.
Program 21/22. Replanning of 5 year Identification of resource impacts for Continue 3 year look ahead for Assignments of PMs to projects
Capital Works Program and establish design, delivery and consultation major infrastructure planning 21/22
Planning Working Group Objectives. requirements. identifying construction conflicts and Update from Asset team with
Updated project management plan opportunities. requirements for continuation of
and checklist implemented. Cultural Heritage and Native Title PLM (Planning Lifecycle
Budget approved and allocated to assessment action plan for projects Management) rollout.
Draft a Native Title/Cultural Heritage in final draft with legal expert. CWP master planning pipeline
action plan for projects. Identification of SEQ CSP program development
priorities re resources assigned.
Update resource allocation for
design 21/22 and 22/23
Early risk identification and engagement Refined project smart sheet Holistic review and update with Continue to mature risk reporting via
with working groups. template for risks. director/ Quarterly risk report to working groups to ensure consistent
Identification of resourcing risks PCG and CWE. messages in relation to project risk
Identification of projects at risk from early identification and regular re-
market material/resource pressures evaluation.
e.g.: Concrete/Steel, RCPs and
timber
Transport Strategy
Plan the implementation of the key Success with DTMR funding of grant Ongoing actions include: Ongoing actions include:
transport strategies in the Noosa application for design of Noosa Feasibility and investigation into car Feasibility and investigation into car
Transport Strategy 2017-2027. Drive walking and cycling upgrade. parking management and paid parking management and paid
Schools program – ongoing. parking. parking.
Ongoing feasibility and investigation Car parking supply and demand Car parking supply and demand
into car parking management analysis. analysis.
and paid parking. Scope initiatives for Go Noosa Scope initiatives for Go Noosa
Award of consultancy for Noosa Car 2021/2022 Christmas Holidays. 2021/2022 Christmas Holidays.
Park supply and demand study Electric Bus negotiations Electric Bus negotiations
update (with Strategic Planning)
Page 42 of 69
Section 43
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Negotiation with TransLink on
electric buses.
Trial key transport strategy initiatives. Negotiation of TransLink Ongoing collaboration with Ongoing collaboration and
Develop a memorandum of endorsement for Kin Kin Flexi Link TransLink on Electric bus fleet. negotiation with TransLink on
understanding with TransLink and other subject to Council approval and Scope public transport identified Noosa public transport
key stakeholders. funding, improvements. projects.
Negotiation of TransLink Investigate funding options for Kin
endorsement for Free Weekend Kin flexi link cabs.
Buses in Noosa subject to Council Ongoing investigation into funding
approval and funding. for bus to Noosa National Park and
Noosa Spit as part of Go Noosa
program.
Investigate funding options for Free
Weekend Buses.
Business as Usual Activities Successful funding for options Execute DTMR funding agreement Continue options analysis planning
analysis for upgrade of Noosa for Noosa Heads options analysis. for Noosa Heads Multimodal
Heads bus stop into a multimodal Engage consultancy for Noosa upgrade.
stop. Heads Multimodal Transport
interchange options analysis
planning.
Page 43 of 69
Section 44
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Previous Council Consideration
Nil.
Finance
Preliminary 2020/21 figures indicate a saving of $881,000 on materials and services across
Infrastructure Services’ operational budget.
While a conservative approach to expenditure was adopted across the department in case of further
COVID impacts, an influx of grant funding and focus on delivering capital projects, as well as staff
resourcing resulted in delays in the delivery of some operational items.
Risks & Opportunities
The major risks facing the department include:
managing workload pressures;
increased cost and reduced availability of equipment and materials due to the influx of COVID-
19 stimulus funding which will impact both capital and operational activities;
decreased availability of contractors; and
retaining staff during a peak construction period.
The main opportunities the department is implementing include:
better up-front planning for project planning, design and delivery;
collection of asset data for improved asset management; and
improved planning for operational activities.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities Fleet
Libraries & Galleries ICT
Local Laws Procurement
Waste & Environmental Health Property
Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Director Director X Director
Community Engagement Building & Plumbing Services X Asset Management
Customer Service Development Assessment X Buildings and Facilities
Governance Economic Development X Civil Operations
People and Culture Environmental Services X Disaster Management
Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 44 of 69
Section 45
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
7 COMMUNITY SERVICES DEPARTMENT UPDATE – 4TH QUARTER 2020-21
Author: Director Community Services, Kerri Contini
Community Services Department
Index: ECM/ Subject/ Branch Management/ Community Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Community Services to the Services & Organisation
Committee meeting dated 10 August 2021 providing an update on the operations of the Community
Services Department for the period 1 April to 30 June 2021.
REPORT
The adopted organisation structure includes the following branches under the Community Services
Department:
Director’s Office;
Community Development and Community Grants;
Community Facilities (Including Noosa Community Support, The J, Bicentennial Community
Centre, Noosa Aquatic Centre and Noosa Leisure Centre);
Libraries and Galleries;
Local Laws: and
Waste, Environmental Health and Cemeteries
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Community Services Department for the period 1 April 2021 to 30 June 2021.
Page 45 of 69
Section 46
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
COMMUNITY SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
DIRECTOR’S OFFICE
Rufous St Precinct Development Construction works on track Continue design of conversion of Complete concept plans for
Council has completed its existing Community House to FireTech Lab
obligations regarding the Ri-Con extension of Digital Hub in Work with Peregian Beach
liquidation consideration of FireTech grant Community House committee to
Tenure negotiations for new identify opportunities to plan the
Community House activation of the new centre.
COMMUNITY DEVELOPMENT
Social Strategy Implementation Orange Sky Laundry re-established Work with Sunshine Coast Housing Investigate insurance bulk buy
in Noosa Shire. & Homelessness Network and social options for Halls & Community
Noosa Social Services Hub re- service providers to organise a Centres.
established at Tait-Duke Community Housing & Homelessness Work with QShelter to host Squalor
Cottage post Covid Testing Centre. Roadshow at Tewantin. and Hoarding training.
Worked in partnership with PHN Ongoing participation in Place- Continue to progress detailed design
and Sunny Street to establish Based Response to Homelessness of the Noosa District Sports
Covid testing and immunisation and part of the new Sunshine Coast Complex internal road.
centre in Tewantin CBD. Care Coordination Group. Develop scope for non-motorised
Delivered Grow Your Arts workshop Work with St Vincent de Paul sports feasibility study
- Career Planning for Creatives Society Qld and community Continue work with Sunny Kids and
Workshop and stakeholder stakeholders to secure funding and Northern Sunshine Coast Social
engagement with user groups at support for the introduction of an Services Network to finalise position
Cooroy Sports Complex to develop intensive family support program in a paper and recommendations for
concept designs local high school and community identified gaps in service delivery for
setting. family and young people services.
Secured ActiveKit funding for $100k
Work with ABS to coordinate
to develop ageing well Noosa
outreach to include people sleeping
program to 30/6/22
rough in 10 August Census.
Secured funding from Cricket Continue work with stakeholders to
Australia Infrastructure Fund investigate crisis housing options for
towards redeveloping the former people at risk of homelessness.
Navy Cadets building at Noosa Continue to investigate opportunities
District Sports Complex for proposed Tiny Homes for youth
Working with Noosa World Surfing transitional housing.
Reserve and surfing community (all Develop scope and procurement for
craft) on surf and beach safety. ReGen Wellbeing Hub feasibility
Page 46 of 69
Section 47
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
2 Multisport afternoons run with Finalise concept plans for Cooroy
Cooran-Pomona Rugby League club Sports Complex redevelopment
for Cooran community with approx
90 children attending as part of a
Hinterland Sports Program.
Strategic Planning for Noosa
Waterpolo, Noosa Care and
Tewantin-Noosa Bowls Club
Council Community Grants Program Prepared new 3-year funding Complete RADF Biannual Report to
including RADF agreements for sports field Arts Qld
maintenance and community halls
maintenance.
Recruited new RADF Committee
member to replace retiring member
Submitted RADF funding application
to Arts Qld for 2021-22
Disaster Recovery Organised and delivered further Ongoing Bushfire and Covid-19 Develop further events and activities
Mental Health First Aid Training Recovery support that build community resilience and
In partnership with emergency and Work with community groups in help prepare for disaster events
community stakeholders, held disaster preparedness/resilience i.e. In partnership with Council’s
disaster preparedness events at The Pomona Community House, Kin Kin Disaster Management Officer,
J and Boreen Point. Rural Fire Brigade/Residents develop Disaster Management Plans
Engaged with our CALD/Multicultural Association/Lake Cootharaba
in areas wanting and interested in
sector and residents on disaster Residents Assoc/Sailing Club.
having specific plan e.g. Boreen
preparedness including presenting Continue working with SES and The
at the TAFE English speaking Social Tap on their local volunteer Point, Pomona, Cooran
course at Noosaville bimonthly. recruitment campaign – focussing on In partnership with the disability
Negotiated and commenced the Pomona, Cooroy and Cooran areas. sector and community, continue to
SES volunteer recruitment campaign Person Centred Emergency work on Person Centred Emergency
with The Social Tap Planning project (P-CEP) working Planning.
Received successful notification for with the disability sector and Plan and coordinate further Mental
Cat C Flexible Funding Grants for vulnerable older residents to meet Health First Aid training in Mental
the Aged Care Sector/Retirement their needs for emergency planning. Health Week – offering additional
villages - procurement commenced Work with Aged Care to further and follow on training in SAFEtalk
for qualified consultant. develop Aged Care Sector Network (suicide prevention training).
Partnered with Pomona Community and have the sector better prepared Get Ready in Schools Project
House to deliver targeted hinterland (all hazards).
Continue to deliver on the
recovery and resilience for 4 mths.
community recovery plan.
Page 47 of 69
Section 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Volunteer Initiatives Provided support and assistance to Continue to provide up to date Continue to prepare and deliver the
community organisations in relation information and support as well as 2020/21 Workshop and Event
to COVID restrictions and return to managing a response to community calendar for volunteers
operations organisations and volunteers Roll out of Come & Try events
Supported and encouraged sporting regarding their needs during COVID- Deliver Treasurers, Presidents,
clubs to apply for state and federal 19 Secretaries and AGM workshops
funding including BBRF Rnd5 Continue working with and Deliver first session of Hairdressers
(Noosa Pickleball), Cooroy Pony collaborating with local community with Hearts (accredited to
Club, Combined Coastal Car Club, organisations to ensure food supply recognising DV & Senior abuse) at
Cooroora Netball, Tewantin Noosa for vulnerable persons is available the Tuesday Social Services Hub.
Bowls club Working with newly formed-
Volunteer Coordination Working
Facilitated free First Aid accredited
Group looking into our induction
courses for volunteers during Heart processes
Week
All Community organisations
operating on Council Land are
registered for ecoBiz
Organised successful breakfast and
facilitators for National Volunteers
week
Business as Usual Activities Hosted 2 x Northern Sunshine Coast Participate in co-ordinated Council Work with local, regional and State
Social Services Network meetings response to series of issues in Kin Sporting bodies on planning sporting
(23 agencies). Kin events in Noosa in line with COVID-
Worked with the University of the Continue to work with Building and 19 restrictions/directives. (i.e. State
Sunshine Coast High Performance Facilities and Property to deliver and National championships)
Athletes and the Mayor to deliver the Works for Qld and Unite and
Recover infrastructure
“I Encourage You’ initiative to local
Work with CASA, Planning and
schools
Property teams and relevant Clubs
to resolve issues with the Teewah
Airstrip
Contribute to working groups for the
Noosa Trail Master Plan
Implementation and the Noosa
Walking and Cycle Strategy.
Page 48 of 69
Section 49
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
COMMUNITY FACILITIES
Noosa Leisure Centre – Financial Revenue finished the year $80k Continue to closely monitor and Continue to closely monitor and
Performance ahead of budget expectations, while minimise financial impacts from minimise financial impacts from
expenditure finished $63k over Covid-19 Covid-19.
budget, leading to a net performance
$17k ahead of adjusted budget (note
– budget adjusted throughout year
as Covid-19 situation evolved).
Noosa Leisure Centre - General Continued to increase operations Progress works on promotional Preparation for upcoming events,
and work with patrons and user videos for website and social media including the Lions Convention in
groups to ensure a Covid-safe use, to improve awareness of NLC October.
operating environment. services all year round. Implement changes in line with the
Completed building and Complete ITQ process for Wallace café and volleyball program review.
maintenance works including annual Park Precinct – LED Lighting
Annual safety audit of external
safety audit of rockwall. Upgrade and appoint contractor.
Upgrade of ageing and faulty Continue to focus on rebuilding basketball backboards
stadium scoreboard in Court 2 patronage as much as possible Upgrade of ageing and faulty
completed. within a Covid safe operating stadium scoreboard in Court 1
Social netball program re-launched environment. Ongoing monitoring of Covid-19
with encouraging numbers to date. Continue to work with user groups to landscape and adjustment of
Despite Covid-19 impacts, pleasing ensure continued compliance with operations if required.
to see group fitness and social ball relevant CovidSafe Plans.
sport numbers continue to increase, Review of café operations and
with attendances up 18% on last volleyball program offering.
year.
Noosa Aquatic Centre – Financial Revenue finished the year $267k Continue to closely monitor and Continue to closely monitor and
Performance ahead of budget expectations, while minimise financial impacts from minimise financial impacts from
expenditure finished $161k over Covid-19 Covid-19
budget, leading to a net performance
$106k ahead of adjusted budget
(note – budget adjusted throughout
year as Covid-19 situation evolved).
Noosa Aquatic Centre – General Adherence to State Government Continued promotion of NAC ‘off- Cross-train and upskill staff to
approved Covid Plan for Aquatic peak’ visit pass specials to boost provide greater opportunity to
Facilities. attendance during the quieter times existing staff and attempt to
Continued to support all key user of the day and months of the year. overcome shortages of available
groups returning to the NAC workers.
Page 49 of 69
Section 50
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Attendance numbers of 232,074 Progress works on promotional Liaise with contractors and user
broadly in line with previous years videos for website and social media groups to minimise the impact of the
which is pleasing given the impact of use. required pool closure to facilitate
Covid-19 restrictions at the start of Complete strategic planning for installation of the new main
financial year. 18/19 (last full year of facility which will determine the switchboard
operation) had 240,893 visits. goals, priorities and timelines for Coordinate NAC and Surf Club
Finalised lease with café operator upcoming focuses. coaches to align requirements of the
once tender process completed. competing still water and surf
Hosted Swim Australia pre-Olympic seasons. Review success of and
camp in April. determine future direction of in-
Continued to deliver a modified in- house Junior Squad program.
house junior squad coaching Finalise and release ITQ for new
program following voluntary light pole footings.
departure of the previous coaching
contractors.
The J & BCC – Financial Performance Revenue finished the year $34k Continue to closely monitor and Continue to closely monitor and
ahead of budget expectations, while minimise financial impacts from minimise financial impacts from
expenditure finished $67k under Covid-19 Covid-19
budget, leading to a net performance
$101k ahead of adjusted budget
(note – budget adjusted throughout
year as Covid-19 situation evolved).
The J & BCC – General Continued increase in activity as Continue to closely monitor Covid-19 Review The J’s performance against
Covid restrictions eased and operating restriction changes. previous business plan and develop
promotors became more confident to Deliver busy operational program a new one for the next 5 years.
market national tours. following rescheduling of many 2020 Enhance marketing activities
Ongoing liaison with clients and shows in amongst existing 2021 following review of current practices
promotors, working through relevant bookings. by new Marketing Officer.
Covid restrictions where applicable. Further review and liaise with Review The J utilisation trends and
Completed theatre seating promoters to maximise activity within determine future use opportunities
refurbishment. the Covid restrictions. and priorities in light of USC
Successful recruitment of a new Further consultation with ZEN to choosing not to extend their lease
part-time Marketing Officer review LED lighting options for upper beyond 31 December 2021. Ensure
and lower foyers, upper deck and any future uses are compatible with
ramp areas existing operations at The J.
Noosa Community Support – Financial The net result to YTD budget was a Continue to closely monitor financial Continue to closely monitor financial
Performance positive variance of $53k, with and funding body KPI (output and funding body KPI (output
revenue down by $130k and achievement) performance, achievement) performance,
expenditure under by $183k. particularly considering Covid-19 particularly considering Covid-19
Page 50 of 69
Section 51
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Expense savings were realised due disruption. disruptions.
to the limited number of services Seek further information from Dept Monitor changes in funding
delivered during the most restrictive of Health regarding their proposal to landscape, particularly potential for
periods of Covid-19 and this also shift to a payment in arrears funding change beyond the expiry of the
negatively affected the level of fees model for FY23 & then full transition current CHSP agreement in June
(revenue) collected for services. to a new Support at Home service 2022.
delivery model in FY24 & beyond.
Noosa Community Support – General Noosa Community Support’s Continue to review operations to Continue to review operations to
evolving service delivery model is ensure compliance with Covid-19 ensure compliance with Covid-19
proving to meet the needs of the first restrictions and meeting of funding restrictions and meeting of funding
wave of baby boomers coming body obligations body obligations
through the aged care sector. Telephone support and welfare Commence collaboration with Noosa
General achievement of funding checks will continue for clients who Library on their Seed Library
body KPIs (outputs) despite the choose to remain isolated or a program.
Covid interruptions and restrictions. forced to by restrictions. Evaluate all NCS operations to
Staff morale has been boosted by Showcase NCS Centre to other ensure compliance with Royal
the increasing return to clients to community stakeholders for potential Commission recommendations.
group activities. collaboration to support our target Audit and edit NCS policies and
Upgrade to NCS counselling room. group. procedures to include Covid-19 and
This will be shared by a Community Continue to foster partnerships with Royal Commission
Health Social Worker and Wellways Dementia Qld, Parkinsons Qld and recommendations.
Counsellor. It is hoped that this will Council’s Community Development Review transport service delivery
meet the need of carers who are team to develop a Noosa Dementia model.
struggling. Alliance Group for the Shire. Source more volunteers.
Evaluation of all program activities to
ensure they meet recommendations
released following the aged care
Royal Commission.
Finalise Home Assist Secure review.
LIBRARIES & GALLERIES
LIBRARIES Investigations undertaken in Release and undertake evaluation of Continue working with Varley to
Mobile Library Service Replacement alternative library kiosks and service Invitation to Quote for library kiosks. progress Mobile Library vehicle
Plan options and a new, suitable kiosk Complete testing requirements for project.
identified. proposed library kiosk location in Review outreach vehicle weekly
Location for library kiosk at Peregian Pomona. timetable and confirm weekly
confirmed. Start delivering library life-long timetable for 2022.
Vehicle tender evaluated. learning outreach programs. Begin work on potential branding
Suite of library life-long learning and marketing of new outreach
outreach programs developed. library service.
Page 51 of 69
Section 52
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Plan and deliver a range of engaging Completed grant acquittal for State Continue to deliver grant-funded Continue development of a new
public library programs which support Library of Queensland’s Strategic First Five Forever program - under State Library of Queensland grant
reading, learning and literacy (including Priorities grant program – The Covid-19 safe variations to the funded program – Storytime
digital literacy) Noosa Seed Library. projects. Greatest Hits – a video recording
Completed grant acquittal for Continue delivery of outreach early showcasing a compilation of
Advance Queensland’s Engaging literacy workshops within local storytime songs for children and
Science grant program. schools. their families.
Completed Regional Arts Deliver Be Connected grant funded Planning for September School
Development Funding (RADF) program for outreach technology Holiday program.
program – Creative 3D printing and lessons.
printmaking program. Deliver Voices of Winter literary
Successful in obtaining $2,500 Be event in partnership with Annie’s
Connected grant funding to deliver Books of Peregian – authors Shelley
outreach technology lessons. Davidow, Annah Faulkner and Rose
Redesigned and completed Easter Allen.
School Holiday program in-line with
Covid shutdown requirements.
GALLERIES Concluded exhibition program: Peta Working with artists on the Delivery of Floating Land: at the
Plan and deliver a schedule of engaging Clancy: Undercurrent; Kent Morris: development of projects for Floating edge of ideas
exhibitions and programs which diversify Unvanished; Sara Moore: Ochre Land 2021 Development of Lyn McCrea Art
and grow audiences; and support local Energetic Activation. Delivery of Peter Phillips and Petalia Prize exhibition
arts practices Delivered exhibition program: Humphreys exhibitions. Development of QAGOMA touring
Flamepath. Delivery of Gabrielle Poole exhibition
Delivered public programs exhibition. Planning for 2022 exhibition program
associated with each exhibition and Curating engagement content ITQ for Gallery Pre-Feasibility Study
project (video, exhibition catalogues, image part 2
Continued to develop Floating Land galleries, children’s activities) for
2021. online delivery.
Secured $20,000 Tourism and Developing Floating Land public
Events Queensland funding towards programs, website and marketing
Floating Land 2021. collateral.
Deliver capital works and facilities Noosa Regional Gallery amenities Work with Building and Facilities to Progress Noosa Regional Gallery
projects upgrade project design completed. plan for Noosa Regional Gallery air- air-conditioning upgrade project.
New after-hours library book-bin conditioning upgrade project. Undertake building maintenance
installed. Undertake recently identified non- repairs identified in Building Defects
compliant electrical works at the Phase 4 assessment.
Butter Factory Arts Centre.
Page 52 of 69
Section 53
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Noosa Cultural Plan 2018 – 2023 New and improved Noosa Library Continued planning for the 'Live and Deliver 'Live and Local' music
Implementation Service website completed. Local', music recovery project – a recovery project.
Launched the online heritage portal collaborative project in partnership Review and evaluate progress of
with Live Music Office and Creative 2020/21 Action Plan and start the
Arts Alliance to showcase local development of 2021/22 Action Plan.
performing artists and activate public
performing spaces.
Undertake audit on existing public
performing spaces.
HERITAGE - Plan and deliver key Heritage Portal (Heritage Noosa) Develop project plans for 2021/22 Continue review of Noosa Council
Heritage Levy Initiatives & a range of launched and development phase Heritage Levy budget initiatives Naming Policy
Heritage projects and programs completed. Finalise ITQ for fire film project Commence 2021/22 Heritage Levy
Noosa Notables 2020/21 interviews Continue to engage community and Budget initiatives
completed grow content of Heritage Noosa
Community Halls Management Plan
final review
Business as Usual activities Totals April - June 2021 Continue to review operations to Continue to review operations to
LIBRARY ensure compliance with changing ensure compliance with Covid-19
o Visitors: 48,925 Covid-19 restrictions and meeting of restrictions and meeting of grant-
o Programs:119(1338 attendees) grant- funding body obligations funding body obligations
o New Members: 929 Implementation of new Digital Media Prepare 2021/22 Branch Plans and
o Library Loans: 96,738 Service – Hoopla, to provide 3-5 Year Strategic Vision/Mission
o E-Resources Loans – 27,294 additional alternative e-resource Statement/Goals documents.
o Seed Packet Loans - 827 content. Prepare a strategy to source more
o Telephone enquiries: 1908 volunteers.
GALLERY
o Visitors: 6,684
o Programs: 20 (183 attendees)
o Mailing list subscribers: 2,957
o Instagram followers: 10,018
(NRG) + 1,622 (FL) - total:
11,640
o Facebook followers: 3,405
(NRG) + 1,688 (FL) - total:
5,093
Page 53 of 69
Section 54
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
LOCAL LAWS
Manage Local Law Compliance 1,101 customer requests Complaints about dogs on restricted Continue with school lectures %
26 reported dog attacks (7 on beaches and off-leash in on-leash introduce community group lectures
People & 19 on Animals) areas have increased. ATV program on responsible pet ownership and
40 proactive patrols undertaken to assist this issue. safety around animals.
2770 Local Laws Infringements Supporting other agencies with inter- Continue reviewing and update
issued: agency operations e.g. QPS and operational processes. Appeals and
o 55 Animal infringements QPWS Rostering Procedures completed.
o 157 Restricted activity – Continue to develop and refine Discuss strategies to improve
camping operational procedures to assist with Animal Pound infrastructure in
o 2,558 Parking infringements the training of new staff. This should collaboration with RSPCA and other
171 Appeals assessed also assist with a consistent stakeholders.
339 new dog registrations application of the local law and state Implement the ATV program and
Started the procurement process for legislation across current staff. start training staff to run program
ATV in conjunction with fleet. ATV Commence training of new casual across 7-day roster with increasing
trailer to be dual purpose allowing employees via a buddy system. patrols coming into summer.
for transportation of small livestock. Implement team building exercises Continue staff training program
Local laws staff have undertaken to assist with team dynamic and including two groups of authorised
dangerous animal handling training strengthen communication. officers completing a cert 4 in
and an animal behaviour refresher government investigation.
course. Devise interdepartmental strategies
for dealing with encroachment on
local government controlled
including legacy issues and support
policy development.
WASTE & ENVIRONMENTAL HEALTH
Waste Management Presented two Councillor workshops Further costing and development of Complete ‘on boarding’ of the new
on the future of Bulk ‘Kerbside’ Bulk Kerbside collection options Manager of Waste of Environmental
collection. underway. Health.
Waste officers worked closely with Appointment of the new Manager of Public consultation on the
collections contractor to ensure Waste and Environmental Health. development of the Noosa Council
effective service delivery during Continue to implement enhanced Strategy for Waste.
recent Covid lockdowns. illegal dumping surveillance and Complete the detailed design phase
Installation of 11 additional gas wells compliance activities. for the construction of the next waste
on landfill which has significantly Progress construction of second cell and expansion of resource
increased gas capture during the weighbridge and new gatehouse at recovery area at Eumundi Road
last quarter. Eumundi Road Landfill and Landfill. Commence tender process
Resource Recovery Centre for construction contract.
Page 54 of 69
Section 55
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Procurement and implementation of Landfill gas contractor liaising with Continue to work with Council’s ICT
the ASPIRE recycling brokerage Energex on potential for power section to iron out current issues
system developed by CSIRO. generation at landfill. with the waste management request
A new 12-month agreement was Review liquid waste contract tenders and complaints system.
negotiated with Visy for the and report to Council on the
processing of Council’s recyclable preferred tenderer.
material from yellow topped bins. Complete the audits of waste service
The cost of processing has levels of key commercial
increased significantly since the last businesses.
agreement term.
Waste Levy Received the confirmation of up- Payment of waste levy revenue on
front payment of money from the time in accordance with legislation to
Queensland Government to cover avoid interest penalty payments.
domestic disposal levy charges.
Health Inspection Program Licensed premises inspection Start annual inspection program of Finalise procurement process for
program completed for the financial licensed premises and monitor the Cooroy Cemeteries Workshop
year in the areas of food, ongoing impact of COVID-19 Planning for reinspection of
environmental authorities, personal Keep liaising with Queensland industrial premises at risk of
appearance services, farmers Health, Public Health Unit on Covid waterways pollution from July 2021.
market inspections. safe compliance for the Noosa Continued integration of Covid safe
Covid inspections completed with region compliance workload
each food inspection, each Ongoing preparation for an effective Continue technical and specialist
complaint. Covid blitzes completed. multi-agency health response in advice to the community on Covid
Covid: ongoing support to preparedness for a second wave of changes
community to understand changing COVID-19 on the Sunshine Coast. iCouncil food inspection template:
requirements Implementation of streamlined food implementation and final review.
Joint inspections completed with business licence application process Plan for capability for all other
Public Health Unit to launch the iCouncil food inspection template to inspection templates in iCouncil
mandatory Qld Check In App be finalised by end of September. (PAS, environmental authorities,
Implementation of streamlined food generic, pool, industrial premises).
business licence application process
(advanced stage)
iCouncil food inspection process in
trial
Quarterly inspections:
133 Food inspections
10 Other inspections
100 Covid Inspections (excluding
blitzes)
Page 55 of 69
Section 56
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Vector Control (Mosquitoes) Completed the Ovi trapping (looking Preparing for the upcoming season. Commence aerial treatment in
for exotic mosquitos) with none Ordering stock and maintenance of saltwater areas for control of
detected. Finalised the light trapping equipment. Season to commence in mosquitos borne disease.
(catching live mosquitos) obtaining a September with first large tide on 7 Commence the light trapping in
snap shot of the species in the area. September. September and continue the
monitoring of saltwater marches for
any mosquito hatching.
Business as Usual activities Continued to oversight COVID–19 Planning for the implementation of Progress data integrity for
requirements for the public and staff inspections of commercial swimming cemeteries online database.
to prevent the spread of the pools for annual licensing Continue to implement innovative
pandemic. recognising the current environment technology solutions into business
of COVID-19 and the impact it has as usual activities.
caused to the accommodation
industry.
Planning for the implementation of
industrial premises inspection
program.
Page 56 of 69
Section 57
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Previous Council Consideration
Nil
Finance
Despite the disruption of Covid-19, the Community Services Department has completed the 2020/21
financial year in a strong financial position, being $2.33M favourable to budget on preliminary end of
year data and noting that some surplus was also taken up at BR3. Higher than forecast revenue
came through strongly in waste disposal and sale of recyclables, and community facilities venues
recovered much faster than predicted.
Branch managers took a cautionary approach to expenditure in case of further Covid financial impact
delivering a $1.4M saving across employee costs and materials and services.
Overall the Community Services department has performed to a very high standard throughout the
financial year and supported Council overall in our efforts to maintain a solid financial position.
Risks & Opportunities
The major risks facing the department include:
maintaining adequate health, hygiene and mitigation measures in response to the coronavirus
Covid-19 pandemic;
managing business-as-usual tasks within Covid-19 and bushfire recovery workloads;
managing waste and associated emissions;
responding to funding changes in Noosa Community Support; and
managing workload pressures.
The main opportunities the department is investigating include:
investigating new models of service and operation as a result of Covid-19;
implementing new service models for the Library’s outreach services;
supporting organisations access recovery funding;
diversifying revenue streams; and
recruiting new managers within key roles.
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Community Services’ Managers and Coordinators contributed to the preparation of the quarterly
departmental update report.
Departments/Sections Consulted:
Chief Executive Officer X Community Services Corporate Services
Executive Support X Director Director
X Community Development Financial Services
X Community Facilities Fleet
X Libraries & Galleries ICT
X Local Laws Procurement
X Waste & Environmental Health Property
Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 57 of 69
Section 58
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
8 EXECUTIVE SERVICES DEPARTMENT UPDATE – 4TH QUARTER 2020-21
Author Director Executive Services, Debra Iezzi
Executive Services Department
Index ECM/Subject/Executive Branch Updates
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 10 August 2021 providing an update on the operations of the Executive
Services Department for the period 1 April to 30 June 2021.
REPORT
The adopted organisation structure includes the following branches under the Executive Services
Department:
Governance;
People and Culture;
Community Engagement; and
Customer Service.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Executive Services Department.
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Section 59
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
EXECUTIVE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Governance
Support the organisation with integrity Participated in statewide Public Interest Review Council’s Fraud and Roll out to middle management
related matters Disclosure (PID) Quarterly June Corruption Policy. targeted external training ½ day
meeting hosted by the QLD Targeted consultation and piloting session on having difficult
Ombudsman’s Office. with teams for draft COI Policy and conversations and resolving conflicts
Participated in CCC Corruption Forum. Guidelines prior to seeking to assist integrity and ethics across
Participated in 2 day training for endorsement at ET. Council.
investigating workplace misconduct. Continue to coordinate and manage Creation of new Organisational
Participated in LGMA training on integrity and ethics investigations for Investigation Policy to strengthen
Detecting Deception in Investigations. Council. processes, governance and integrity.
Participated in QLD Ombudsman’s
Office training on ‘dealing with difficult
conduct’.
In partnership with QLD Ombudsman’s
Office PID team, facilitated PID
refresher training for Executive Team
and Managers.
Coordination & management of
integrity & ethics investigations for
Council.
Completion and publication of
Council’s 2021 PID Management
Program.
Completion of draft Organisational
Policy on Conflict of Interest (COI) and
COI Guidelines.
Participated in COI in Local
Government sector seminar run by
O’Connor Marsden with other Councils
nation-wide.
Support Council’s Audit and Risk Director and Governance - Continue implementation of A&R Commence preparation for Council’s
Committee Procurement and co-ordination of Committee action items, including October Audit & Risk Committee
internal audit on Asset Management. policy reviews and development. meeting.
Preparation of Council’s 20/21
Annual Report.
Page 59 of 69
Section 60
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Commence preparations for
Council’s August Audit & Risk
Committee meeting.
Coordination of Council’s Business Continue implementation of 2019 Monitor and adjust COVID-19 BCP, if Continue implementation of 2019
Continuity Framework Internal Audit recommendations for required. Audit recommendations for Business
Business Continuity Planning. This Continue to liaise and work with Continuity Planning.
includes liaising with teams to progress teams to complete Internal Audit
items. BCP action items. This includes
creating a testing schedule for next
12 months.
Governance and Risk Management Recruitment complete and new Delivering Authorised Personnel Finalise draft Compliance and
temporary staff commenced in the Training refresh for relevant staff. Enforcement Policy and present to
following positions: Preparing quarterly operational Executive Team for endorsement.
o Governance Officer governance reporting for ET. Continue preparing draft Council
o Governance Project Officer Co-ordinate the review of the Vexatious Complaints Policy.
Participation and coordination of the Strategic Risk Register. Mid-year Delegations Review
review of Governance Arrangements (4 Director and Governance - continue required to be undertaken due to
stages) being conducted by external to assist in the Governance Review numerous legislative changes.
consultant. Stage 1 Governance being undertaken by an external Finalise the Risk Management Policy
Framework complete. consultant. and Framework.
Participated in LGMA Governance Director – In association with the
Village Exchange. review of Governance
Attended Cr workshop on social media Arrangements, co-ordinate the
(run by LGAQ). review of Council’s model for the
Completed Council’s draft Risk provision of legal services and
Management Policy and Risk approach to organizational
Management Framework. Pilot project improvement.
to be undertaken with teams to refine
supporting Risk Management tools and
Guideline.
Completed Council’s annual Insurance
Renewal process for FY21/22.
Completed Council’s insurance Self-
Assessment audit.
Completed Council’s draft Privacy
Policy and supporting Organisational
Guidelines on Privacy.
Rolled out Council’s participation in
QLD’s Privacy Awareness Week May
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Section 61
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
2021 campaign, including online velpic
training for all staff and new intranet
material.
Director – development of the new
21/22 Operational Plan.
Business as Usual activities 19 insurance claims received* Ongoing coordination of progress Continue to process customer
(increase of 4 from last qtr); *Note – 16 reporting for Council’s Operational operational transactions including:
public liability claims received - mainly for Plan and Branch Plans. RTIs, complaints (various types) and
personal injuries and tree related Continue to network with Local and insurance claims.
damages. 3 Council Motor vehicle claims State groups for best practice and Ongoing coordination of certain legal
received. process improvements. matters on behalf of Council, where
10 Administrative Action Complaints Continue to process insurance required.
received (increase of 8 from last qtr); claims <$15,000 in compensation
8 Right to Information (RTI) value.
applications received (increase of 4 Coordination and 6 monthly update
from last qtr). to Council’s Legal Case Tracker.
Ongoing advice and support to
operational teams on various matters
including risk, governance and policy
advice.
Attended privacy complaint training
conducted by the Office of the
Information Commissioner.
People and Culture
Leadership Team Development Promote the progress and purpose of Ongoing training provided to staff Planning for 21/22 development
Program the group to teams and the through the corporate training program delivery following budget
organisation, reinforcing the agreed program. approval.
values which have been adopted by
the group.
Prepared 21/22 budget against
feedback from the Draft framework
presented at the February Leadership
Group Meeting.
Finalisation of LGMA challenge.
Leadership group session held in
June with Simon Fletcher.
Traineeships Ongoing support to existing trainees. Recruiting new trainee for Noosa Placement of Noosa Community
Community Support. Support trainee.
Page 61 of 69
Section 62
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Work Health and Safety Managed WorkCover claims and Continuing to implement the Implementation of the WHS
supported employees in suitable duties deliverables from the Workplace Management Plan and training
and return to work programs. Health & Safety Management program.
Development of TAKE5’s to reflect System Plan (April 2020 - March Identify and implement strategies to
COVID-19 safe work practices. 2021). reduce claims which impact on
Modification of work practices (e.g. Continuous improvement of the WHS WorkCover premiums.
number of passengers in vehicles) to system and Safety Awareness. Finalise roll out of the SKYTRUST
reflect COVID-19 restrictions. Ongoing management of cases to system.
Completion of review of WH&S achieve better claim and return to Completion of review of WH&S safe
procedures and publication. work outcomes. work procedures.
Endorsement of Injury Management Providing COVID-19 response
and Prevention Strategy. services.
Delivery of LGW - Building Capabilities Endorsement of Injury Management
Training sessions. and Prevention Strategy.
Completion of annual WH&S audit. Ongoing implementation of
SKYTRUST system.
Review of WH&S safe work
procedures.
Co-ordinate 2020/2021 Training Increase support levels to work areas Training limited to Progress essential training with
Programme and Budget for training rollout. essential/compliance training due to COVID-19 restrictions easing.
COVID-19. Planning for 21/22 program delivery
Finalisation of the 21/22 training following budget approval.
program.
Workforce Planning Engaged with individual Branch Continue progression of Workforce Continue working with Branches to
Managers to commence workforce Planning (identified as a priority progress key priority areas and
planning initiatives in their areas within Council’s Operational Plan) commence operational workforce
focusing on critical roles. and scheduled in the People & planning.
Culture Branch Plan. Implement recruitment and
Review and recommence employee establishment changes following the
on boarding process. approval of the 21/22 budget.
Council’s Drug and Alcohol Policy and Recommencement of Drug and Planning for next round of testing. Further random testing to be
Procedure Alcohol testing program. conducted.
Employee Relations Review of P&C policies for compliance Resolution of any emerging Certification of Certified Agreement.
with the Qld. Anti-Discrimination Act. workplace issues. Incorporating deliverables of the
Completion of negotiations for Certified Endorsement of updated P&C Certified Agreement into the 21/22
Agreement. policies. Branch Plan.
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Section 63
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Staff endorsement of the Certified
Agreement through successful ballot
(<86%).
Employee Wellness Program Appointment of new Employee Maintain wellness site with up to Continue to identify initiatives for the
Assistance Provider. date, relevant information and wellbeing framework which will have
Resurvey employees to monitor resources. a direct impact on employees and
wellbeing and assess flexible work Preparation for annual staff survey. increase participation and
arrangements. Launch of wellness program “Thrive”. engagement with the Wellness
Preparation for annual Reward and Project.
recognition event. Establishment of staff wellness
Planning for 21/22 program delivery committee.
following budget approval. Delivery of staff survey.
Preparation for annual Reward and
recognition event.
Business as Usual activities Provide frontline response services to Provide response services as part of Continue to provide response
Support the organisation with HRM the COVID-19 Taskforce Team the COVID19 Taskforce Team. services to the COVID-19 Taskforce
services incl. payroll, work health and including employee relations, Continued review of P&C policies. Team.
safety, recruitment, on-boarding and wellbeing, implementing working from Review of Service Catalogues. Assess future work practices,
workplace relations home arrangements and supporting Development of People and Culture policies and procedures post COVID-
employees impacted by the temporary Strategy 2021 – 2025. 19.
closure of Council facilities. Finalisation of 20/21 Branch Plan. Complete People and Culture
Review of the Payroll BCP. Recruitment to replace People and Strategy 2021 – 2025.
Culture Advisor roles. Prepare 21/22 Branch Plan.
Establishment of HR reporting
framework.
Recruitment of new People and
Culture Manager.
Community Engagement
Communications and Community Your Noosa monthly double page Assist People and Culture to produce Team Planning Day and Social
Engagement publication now also printed on a new induction video, including Media training scheduled for early
alternate months in Hinterland Mayor and CEO welcome. August.
newspapers. Some stories altered to Implement newly produced branded Continue to produce and monitor
include Hinterland specific stories print advertising templates to achieve weekly Mayor Community Video.
where appropriate. consistency in branded advertising. Plan for and co-ordinate the
Announcement of CEO resignation – Finalise process for the review of the Community Engagement Strategy
production of video and news release. CE Policy. Review incl. review of branch
services.
Page 63 of 69
Section 64
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Special Budget Video produced Finalise production of social media
involving all Councillors to promote videos to promote Community
budget adoption. Engagement portal and eNews.
Open Letter to Kin Kin operators Co-ordinate the review of the CE
published in all local papers. Policy and Strategy.
CE Team attended LGX
Communications Conference to liaise
with other Council communication
teams across Qld.
Website Management Updated and revamped a page on the Regular meetings being conducted Continue quarterly catch up of new
Shorebirds migration. with Web Content authors across Website Hierarchy Approval team.
Finalising page specifically for the council to review first year of web Ongoing training for staff and web
Noosa River Stakeholder Reference platform operation. authors.
Group. Fast Fact – 80 per cent of visitors to
Website now operating effectively. the council website are new users.
Continuing to provide assistance and Unique page views for three month
guidance on web improvements to period was 192,090 from 80,069
staff. users.
Top pages were Position Vacant,
Noosa Plan, and Landfill Resource
Recovery.
Total page views for July 1 2020 to
June 30 2021 was 1,030,052. Total
users for the period was 331,969.
Social Media Social media platforms continue to Review ongoing current video editing Target is to achieve 20,000 followers
grow and generate good engagement. software to determine whether on council Facebook before end of
Linkedin now has 5,905 followers. upgrade required. November.
Another 500 followers added in this Looking to increase scheduling of
quarter. Council content to ensure improved
Facebook followers at 19,617 – 12% reach and engagement with
increase for the quarter. audience.
Instagram followers at 3,523.
#Your Noosa social media campaign
continues to prove hugely successful.
Since launched in February ’21, over
1,344 images have been tagged and
shared with #yournoosa, specifically on
Instagram.
Page 64 of 69
Section 65
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Staff member provided a presentation
to local Councils about success of
#Your Noosa campaign.
Corporate E-newsletter promotion Fortnightly delivery of eNews is Draft video is being scripted and Finalise video to promote eNews
growing subscription base. produced to assist in promotion of subscriptions.
Number of subscribers now at 4,285 – eNews on social channels. Redesign of eNews template to be
up 388 from previous quarter. undertaken and renamed as Your
Open rate sits at 33%. Noosa eNews.
Business as Usual activities Improved template delivered for Deliver Citizenship Ceremony in Maintain focus on producing short,
production of internal Pelican Brief. August at the J Noosa. quality videos to enhance Council
Positive feedback from staff. Continue to produce monthly Your messaging.
20 media releases prepared (as listed Noosa double page edition in Noosa Investigating options to install a
on Council’s website). Today and now Hinterland papers. studio green screen for future video
Citizenship ceremony delivered in May Continue to supplement state production.
21. Next one delayed until August due messaging on COVID and
to COVID restrictions. vaccination program.
Arranged media events to publicise
new MOU with USC and YouTurn
Work for Queensland project.
Sod turning event conducted for
Hinterland Adventure Playground and
also Peregian Beach Community
House.
Continuing to arrange ongoing publicity
for Work4Qld and Unite and Recover
projects.
Customer Service
Recruitment and Training Successful on-boarding of 4 new Recruit PPT CSO and Casual CSO On-boarding and training of new
casual customer service officers. positions filling vacancies due to recruits.
Support opportunities with Respite successful internal applications.
Centre, Accounts Payable and Continue to develop and grow acting
Planning. team leaders and liaison officer.
Local Laws and Waste trucks ‘ride Train additional CSO’s on counter
along’. functions.
Armed hold up and Disgruntled Advertise for parental leave
customer training. secondment.
OH&S training for nominated CSO.
Page 65 of 69
Section 66
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Review of Branch Policies and Review and updated BCP. Pending Hybrid WFH organisational Review and document procedure for
Procedures Review council FY procedure changes guidelines, ensure current CS granting new CSOs access to CS
specifically rates ahead of issue date. policies and process align. based systems.
Review CS security policies and
procedures pending security working
group recommendations.
Continual CS intranet (iP@N) Review of iP@N pages relating to Finalise Environmental Health Review Planning, Building &
improvements Disaster, Local Law, Waste, Civil Ops review, Property, Asset Management Facilities, IPDD, Building & Plumbing
Roads, Governance ensuring pages / Commence review of Civil Ops pages, ensuring all pages are in new
are in the new format and include the Parks, Not Council/Customer format and include the ‘Customer
‘Customer Identity’ icon link. Service, Environmental Services – Identity’ icon.
Customer Verification project, created ensuring all pages are in new format Continued review of all Customer
a ‘Customer Identity’ icon which links to and include the ‘Customer Identity’ Service Procedures
an updated Privacy related page and icon. Intra-mapping review to check all
added links to this on all pages. Complete the 6 monthly ‘Broken layers available and update iP@N
Completed ‘Property Search’ webpage links’ report and amend all broken pages with details on relevant layers
project. Created a new Search links on pages available.
webpage and amended some of the Create and Implement the new
fields within the online forms to make it reward and recognition initiative
more customer friendly. which is replacing Face of Feedback
Liaised with Rates to get scripting for called Icon of [email protected] changes relating to new budget Commenced review of all Customer
to ensure Customer Service are Service Procedures – putting them in
prepared before notices are sent out. the new page layout to make them
Departmental Staff Listing page linked more user friendly.
to all pages for quick access due to Create a new manual for new staff
officer’s names being removed from relating to iP@N due to changes to
majority of pages. pages and updates to Livepro
End of Financial year project - Update system.
all scripting with new budget info, Commence the video procedure
reviewed iP@N, webpages, forms and project
Toolbox and advised relevant depts of Emergency and Manual Procedure
updates required (e.g. out of date Kits which are at each phone desk to
forms). be updated and refilled as required.
Created ‘Work from Home’ folders
which provides important/helpful
documents CSO’s may require when
working from home. Provided each
officer with a folder.
Page 66 of 69
Section 67
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
PureCloud improvements. Work with PureCloud support to Create training guides. Review call queue messaging.
improve WFM/ Rostering system. Review canned responses
Work with ICTM to update directory link (templates) and up date for new
to Teams. financial year.
Business as Usual activities Q4 Call statistics: Ongoing operational control during Manage leave requests and council
- Calls offered – 12,146 peak period related to rates and shut down of Christmas period.
- Average Speed of Answer - 36 animal renewals.
secs Adjusting customer service operation
- Average Handle time - 5 mins. 45 with continual changes and impacts
secs.
of COIVD-19 situation.
Manage staff leave requests, training
and development.
Recommence combined services
meetings.
Prepare and plan for peak period
Page 67 of 69
Section 68
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
Previous Council Consideration
Nil.
Finance
Nil.
Risk & Opportunities
Periodic reporting of departmental performance allows Council to fulfil their governance
responsibilities and ensures transparency within the organisation and to the community.
While the impact of COVID-19 on departmental operations has lessened this quarter some
departmental projects/programs are still impacted e.g. delays in training delivery and workforce
planning.
The resignation of the People and Culture Manager will impact on the delivery of P&C services with
some work being reprioritised in the short term. The recruitment process for the new Manager will
commence mid-August.
Increasing demand for Governance Services and limited resources within the branch have resulted
in the delay of several governance projects however with the appointment of a temporary
Governance Project Officer progress has been made in implementing the Enterprise Risk
Management Framework. The review of Governance Arrangements (nearing completion) will
provide direction in relation to resourcing requirements and opportunities for greater efficiencies.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Branch Managers of the Department were consulted in the preparation of this report.
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services Environment & Sustainable Development Infrastructure Services
X Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
X Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
X People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 68 of 69
Section 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 AUGUST 2021
7 CLOSED SESSION
Nil.
Page 69 of 69