Meeting papers

 SERVICE AREA – LIFEGUARDS

 Summary

Objective: Provision of beach patrols and lifesaving support services to ensure the local community and visitors can
safely enjoy our beaches.

Activities: Includes contract management, fixed site patrols, roving patrols and support services such as
communications, drones and jet-ski patrols

 Delivery Framework             Details
 Corporate Plan Theme
 Responsibility                 Property
 (Branch Level)
 Legislative Responsibility     No
 Service Delivery Model         The lifeguard service is provided externally via contract to SLSQ.
                                Lifeguard towers are owned and maintained by Council, with all other service
                                assets provided by SLSQ


 Service Inputs                      Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure      Towers (Council) – fleet, equipment etc owned by contractor SLSQ
 Software and Systems                IMS contract manager
 Budget Cost Centres                 Lifeguards (2604)
 Other Key Metrics                    Annual Volumes
                                      Beach Attendees - 3,732,486
                                      Rescues - 185
                                      Drownings - 2
                                      First Aid Treatments – 1,936
                                      Preventative Actions – 45,440



 Service Outputs - Performance Measures
 Type                       Measure                            Target               Methodology / Calculation
 Efficiency                 Cost per beach attendee            TBD
 Effectiveness              Number of beach incidents          Reduction in         Annual
                                                               number
                                Community satisfaction         Optimum rating: 5    Benchmark: Community
                                survey                         Improvement from     satisfaction mean
                                                               previous rating      performance rating
                                Theme: Community
                                Lifestyle Services             2019 3.91
                                Function: Community
                                                               2021 3.81
                                Safety (includes lifeguard
                                services)



 Service Outputs – Detailed Activity Listing
                                Activity                                            Service Level/Standard
 Maintenance
 [Provision and maintenance of life saving towers and utility services]


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