Meeting papers

ATTACHMENT 8 - RATES AND CHARGES DEBT MANAGEMENT AND RECOVERY POLICY


                                                                         Council Policy
                                                     RATES AND CHARGES
                                                      DEBT MANAGEMENT
                                                         AND RECOVERY
                                                                 POLICY
 Corporate Plan Reference:                        Theme 5: Excellence

                                                  Objective 5.2: Continue to deliver a
                                                  financially sustainable Council that has the
                                                  resources now and into the future to
                                                  achieve its strategic objectives. This will be
                                                  supported through the introduction of
                                                  enhanced sustainability reporting and
                                                  performance indicators, as well as ESG
                                                  (environment social and governance)
                                                  accounting practices as guided by statutory
                                                  requirements.

 Endorsed by Council:                             30 June 2025

 Policy Author:                                   Revenue Services Manager

 POLICY STATEMENT

 Noosa Council (Council) aims to ensure that credit provided to ratepayers and other
 customers is monitored and the debts are collected within acceptable timeframes to
 manage its risk regarding bad debt realisation. The purpose of this policy is to ensure a
 fair, consistent, timely, and accountable approach to Council’s debt management and
 collection decisions, processes and practices.

 PURPOSE

 The Rates and Charges Debt Management and Recovery Policy (the Policy) is to be read
 in conjunction with the Council’s current Revenue Policy and Revenue Statement.

 The Policy supports the underlying approach and principles of the Revenue Policy, in
 particular:

  •   equity: by treating all ratepayers in similar circumstances in the same manner
  •   fiscal responsibility: by having regard to capacity to pay
  •   transparency and clarity: by making clear the obligations of ratepayers and the
      processes used by Council in assisting them to meet their financial obligations
  •   consistency: by scheduling reminder notices and recovery of overdue rates and
      charges within a consistent timeframe
  •   simplicity: in the administration and maintenance of the recovery process
  •   flexibility: by accommodating ratepayers’ needs through short-term payment
      arrangements




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