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2021-05-11 Services & Organisation Committee Meeting Agenda
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Page 95 of 96
OUR SYSTEMS & PROCESSES
Measure Measure
Identify growth of online services Identify growth of online services
50% 100%
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“le =e
30% | a ee eh mT
70%
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10% ee aoe LILI LILI LL
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0% alba EHEE Ss
dy “Aug “Sept” Oct “Nov Dec Jan Feb Mar” Apr May June wie ooo
WE requests Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment
This KPI includes all payments made to Council via electronic means (including BPAY, direct
debit, via Council's website, at Australia Post outlets etc)
2018/19 data is shown by dotted purple line. 2019/20 data is shown by black line
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