SMALL BUSINESS FRIENDLY PROGRAM · Sample Small Business Friendly Charter

Page 2

SA
What our commitments mean
We will actively communicate and engage with small businesses
•   Actively engage and be mindful of small businesses, their issues and priorities when making decisions.
•   Communicate clearly in a timely manner both formally and informally.




   M
•   Engage with statewide partners where appropriate on matters affecting small businesses.
•   Publish clear service standards stating what small businesses can expect from us.

We will raise the profile and capability of small businesses
•   Publicly recognise and value the importance of small businesses to our community and local economy.
•   Encourage campaigns to promote small business and local spending.
•   Help small businesses develop networks, access education, and increase their capabilities.




                                                         PL
•   Assist small businesses to access government, business and industry programs and resources.

We will promote and showcase small businesses
• Encourage and promote small business engagement via marketing and communication channels (e.g., engaging
  with local small businesses, collaborating with local chamber of commerce etc.).
• Create awareness by promoting the Small Business Friendly (SBF) program (e.g. using the SBF identifier online, in
  marketing collateral and in communication materials).
• Share successes, ideas and learnings with Small Business Friendly members and other stakeholders.
• Allow the Queensland Small Business Commissioner to promote our Small Business Friendly activities and




                                                                                         E
  achievements.

We will develop and promote place-based programs for small businesses
• Identify, develop, promote and deliver at least two existing or new placed-based programs to support businesses to
  start, grow and become more resilient.

We will simplify administration and regulation for small business (red tape reduction)
•   Limit unnecessary administration and take steps to ensure continuous business improvement.
•   Make it easier for small businesses to comply with administrative and/or regulatory requirements.
•   Administer requirements in a consistent manner in collaboration with key stakeholders.
•   Regularly review and streamline administrative and/or regulatory arrangements to reduce red tape.
•   Maintain a simple, timely and cost-effective internal review and complaints management system.

We will ensure fair procurement and prompt payment terms for small businesses
• Implement a procurement policy that gives small businesses a ‘fair go’ to supply goods and services.
• Help small businesses find local procurement opportunities and make tendering quick and easy.
• Pay all valid invoices from small business suppliers within a stated reasonable period. (e.g., 20 calendar days from
  receipt of invoice).

We will support small business resilience and recovery
• With support from statewide partners, deliver short, medium, and long-term activities to support small business
  recovery and resilience following significant business disruption and disasters.
• Implement policies and practices for managing business disruption (e.g., supporting and working with small
  businesses to minimise disruption during capital works projects, transformational change etc).

We will measure and report on our performance
• Seek regular feedback from small businesses to help drive continuous business improvement.
• Monitor our performance against this charter and ensure we are meeting our commitments.
• Publish a report about our performance in relation to this charter within six months of signing the Charter and once
  every financial year thereafter.



                         A Queensland Small Business Commissioner program