Original source · versioned page text
Compiled Reference Document - 51995.1611.04 (As Published)
REFERENCE DOCUMENT
NOOSA COUNCIL
51995.1611.04 16 OCT 2025
Noise Impact Assessment
Your Mates Bowls Pub
Prepared for Your Mates Bowlsy Pty Ltd
Document Reference #1859d1-B
Document Revision B
Date of Issue 6 March 2025
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Large file: the download may take up to a minute.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.
Full text of the other 73 pages
Page 2
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Document Control
Prepared for
Your Mates Bowlsy Pty Ltd
PO Box 206 Mooloolaba QLD 4557
T 07 5329 4733
[email protected]
Prepared by
Live It Acoustics
33 Tombarra St, Mooloolaba QLD 4557
T 1300 775 800
[email protected]
Quality Information
Document Name Noise Impact Assessment:
Document No. 1859d1-A
Author (s) John Barker
Reviewer Lachlan Gleeson
Authorised by Tristan Shalhoub
Revision History
Revision Status Date Principal Editor Comments
A Draft 04/02/2025 John Barker Draft acoustic report for client review
B Issue 06/03/2025 John Barker --
Disclaimer
This report was compiled in accordance with the policies and procedures found within Live It
Acoustics Quality Management System (QMS) which is based on Australian and New Zealand
Standard AS/NZS ISO 9001-2016 Quality management systems.
Live It Acoustics Page i
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 3
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Table of Contents
1 Introduction .................................................................................................................... 1
1.1 Objectives .............................................................................................................. 1
1.2 Study Limitations .................................................................................................... 1
2 Subject Site and Proposed Development ......................................................................... 2
2.1 Existing Site ............................................................................................................ 2
2.2 Proposed Development........................................................................................... 3
2.3 Sensitive Receptors ................................................................................................ 4
2.4 Noise Monitoring..................................................................................................... 6
3 Policy and Regulatory Requirements ................................................................................ 8
3.1 Noosa Plan 2020 .................................................................................................... 8
3.2 Environmental Protection Act 1994 ......................................................................... 8
3.3 Environmental Protection (Noise) Policy 2019 .......................................................... 9
3.4 Summary of Noise Goals ....................................................................................... 11
4 Operational Noise Assessment ...................................................................................... 12
4.1 Noise Modelling Extents ........................................................................................ 12
4.2 Terrain ................................................................................................................. 12
4.3 Buildings and Structures ....................................................................................... 12
4.4 Ground Absorption and Vegetation ....................................................................... 12
4.5 Existing Noise Protection Barriers .......................................................................... 12
4.6 Existing Fixed Mechanical Plant ............................................................................. 12
4.7 Noise Sources ...................................................................................................... 14
4.8 Results and Discussion ......................................................................................... 18
5 Recommendations ........................................................................................................ 19
5.1 Mechanical Plant .................................................................................................. 19
5.2 Office of Liquor and Gaming Regulation (OLGR) .................................................... 19
5.3 General Onsite Activities ....................................................................................... 19
6 Conclusion.................................................................................................................... 20
Appendix A – Nomenclature ................................................................................................. 22
Appendix B – Noise Monitoring Graphs ................................................................................. 24
Appendix C – Design Drawings............................................................................................. 26
Appendix D – Noise Contour Maps ....................................................................................... 28
List of Tables
Table 1. Noise generating activities. ........................................................................................ 4
Table 2. Sensitive receptors details ......................................................................................... 5
Table 3. Equipment details ..................................................................................................... 6
Table 4. Summarised noise monitoring location 1 results ......................................................... 7
Table 5. Environmental Protection (Noise) Policy – Acoustic Quality Objectives ........................ 9
Table 6. Environmental Protection (Noise) Policy 2008 – Background creep criteria ............... 10
Live It Acoustics Page ii
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 4
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Table 7. Adopted limiting criteria ........................................................................................... 11
Table 8. Measured mechanical plant noise levels .................................................................. 13
Table 9. Noise Source Properties .......................................................................................... 14
Table 10. Patron numbers within the subject site ................................................................... 16
Table 11. Sound power levels. .............................................................................................. 17
Table 12. Predicted noise levels – All operational noise sources – LAeq ................................. 18
List of Figures
Figure 1. Location of proposed development (Aerial image) ..................................................... 2
Figure 2. Proposed development ............................................................................................ 3
Figure 3. Map of sensitive receptors ....................................................................................... 5
Figure 4. Noise monitoring location 1 – Aerial imagery ............................................................. 7
Figure 5. Attended measurement locations of mechanical plant noise .................................... 13
Live It Acoustics Page iii
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 5
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
1 Introduction
Live It Acoustics have been engaged by Your Mates Bowlsy Pty Ltd to prepare a noise impact
assessment for an existing bowls club located at 5 Opal Street, Cooroy QLD 4563.
This report investigates the impact from existing and potential noise emissions associated with
the operation of the venue. Where required, any acoustic treatments or operational management
controls will be specified.
This assessment and subsequent report have been prepared in accordance with the policies and
procedures found within Live It Acoustics Quality Management System (QMS). This QMS is based
on Australian and New Zealand Standard AS/NZS ISO 9001-2016 Quality management systems.
1.1 Objectives
This assessment aims to achieve the following objectives:
• Quantify the existing acoustic environment via ambient noise monitoring.
• Undertake a review of noise policy and regulatory requirements.
• Identify sensitive receptors.
• Identify noise-generating activities.
• Conduct attended measurements of existing noise generating activities.
• Develop the project-specific noise limits.
• Produce a noise prediction model to assess the existing and potential noise impacts
against the adopted noise limits.
• Where required, specify noise management and mitigation measures.
1.2 Study Limitations
No expressed or implied warranty is made as to the professional advice which is included in this
document. Where information provided by third parties has been indicated, there has been no
independent verification by Live It Acoustics personnel of this information, unless stated. No
liability is assumed for any inaccuracies in, or omissions to that information. Furthermore, this
assessment should be read in its entirety. No responsibility is accepted for use of any part of this
document in any other context or for any other purpose or by third parties.
Live It Acoustics Page 1
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 6
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
2 Subject Site and Proposed Development
2.1 Existing Site
The site is located at 5 Opal Street, Cooroy QLD 4563 (Lot 2 on SP248165). The property is
within a ‘Recreation and Open Space Zone’ as per the Noosa Plan 2020.
A site survey was conducted by Live It Acoustics on 21 January 2025 which identified the
following:
• The subject site can be described as a bowls club with a main bar and dining area, lawn
bowls green, external courtyard and other ancillary facilities.
• Diamond Lane bounds the site to the north, separating the venue from residential and
commercial land uses.
• Directly east of the site are two storey residential dwellings.
• Opal Street bounds the site to the south, separating the venue from residential and
commercial land uses.
• A vacant lot is located directly west of the subject site.
The nearest residential dwellings which have the potential to be impacted by the proposed
development are zoned either ‘Low Density Residential, ‘Medium Density Residential’ or ‘District
Centre’.
Source: QLD Globe
Mark Up’s: Live It Acoustics
Subject Site
Figure 1. Location of proposed development (Aerial image)
Live It Acoustics Page 2
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 7
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
2.2 Proposed Development
The existing development can be described as a bowls club as shown in Figure 2 below. The
development includes the following notable features:
• The building footprint comprises primarily of a main bar and dining area, kitchen, amenities
and storage rooms.
• Street parking spaces are located south of the venue.
• An outdoor bowling green exists external to the western façade of the building envelope.
• Site access is via Opal Street.
An outdoor courtyard and DOSA are located within the eastern area of the site. It should be noted
that these areas are proposed to be removed, and no patron activity or entertainment will occur
in these areas.
The venue is currently approved for 10:00AM to 11:00PM use.
Figure 2. Proposed development
Noise generating activities related to the development have been identified below in Table 1, along
with the hours they may potentially cause noise impacts.
Live It Acoustics Page 3
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 8
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Table 1. Noise generating activities.
Noise generating activity Hours of noise generation
Mechanical plant (Air-conditioning/condenser units / refrigeration equipment / vents) 24 hours
Delivery and service vehicles 10:00am to 6:00pm
Patron noise (internal areas) 10:00am to 11:00pm
Patron noise (external areas) 10:00am to 10:00pm
Playground noise 10:00am to 10:00pm
Amplified speech and music 10:00am to 11:00pm
2.3 Sensitive Receptors
The Environmental Protection (Noise) Policy 2019 defines a Sensitive Receptor (SR) as ‘an area
or place where noise is measured’. In addition, the Policy also provides a list of SRs which are
denoted as a:
• Residence;
• Libraries and educational institutions (including a schools, colleges and universities);
• Childcare centres or kindergartens;
• School or playground;
• Hospital, surgery or other medical institution;
• Commercial and retail activity;
• Protected area or critical area;
• Marine Park; and
• Park or garden that is open to the public for use other than for sport or organised
entertainment.
The above SRs have been included in this assessment.
The surrounding land uses are zoned as either ‘Low Density Residential, ‘Medium Density
Residential’ or ‘District Centre’, as per the Noosa Plan 2020. The venue location and the nearest
identified SRs are shown on aerial imagery below in Figure 3.
Live It Acoustics Page 4
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 9
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Source: QLD Globe
1 2
6 3
5
4
Subject Site
Sensitive Receptor – Residential
Sensitive Receptor – Commercial
Figure 3. Map of sensitive receptors
The location details of the sensitive receptors are presented below in Table 2.
Table 2. Sensitive receptors details
Ref. Address Type / zoning Use Description
Commercial / Various uses including a service station,
1 2-12 Diamond Lane District centre
medical veterinary clinic and medical practice.
Low density
2 14-16 Diamond Lane Residential Single storey residential dwellings
residential
Medium density
3 11-15 Opal Street Residential One and two storey residential dwellings
residential
Medium density
4 8-12 Opal Street Residential Single storey residential dwellings
residential
Commercial / Service station and commercial / retail
5 2 Opal Street District centre
retail tenancies
Proposed car wash, food and drink
6 34 Elm Street District centre Commercial
outlet (approved under MCU22/0201)
The above SRs were identified as being the nearest to the proposed development. Should noise
be controlled at these SRs, it is expected that noise would also be controlled at all other SRs
due to additional attenuation from distance separation and building screening.
Live It Acoustics Page 5
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 10
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
2.4 Noise Monitoring
To quantify the existing acoustic environment, unattended noise monitoring was conducted from
the 21st to 30th of January 2025 using a Rion NL-42 precision noise logger. Details of the logger
are provided in Table 3.
Noise measurements were conducted in accordance with AS 1055:2018 Acoustics – Description
and measurement of environmental noise.
The noise logger was calibrated with a sound pressure level of 94.0 dB at 1 kHz before and after
the measurements. Calibration drift was within ±0.5 dB and is therefore considered acceptable.
Table 3. Equipment details
Description Serial No. NATA calibration date
Rion NL-42 Sound Level Meter 00171580 15/07/2024
Norsonic Nor139 Sound Level Meter 1393046 09/10/2023
Larson Davis CAL200 Field Calibrator 22787 10/07/2024
The noise logger was set to record statistical sound pressure levels Lmin, L90, Leq, L10, Lmax
noise descriptors over sampling periods of 15-minutes for the entire monitoring period.
The microphone was positioned 1 m from two reflecting planes (the courtyard fence and storage
container) at a height of 1.5 m. The noise monitoring location is indicated over aerial imagery
below.
Live It Acoustics Page 6
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 11
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Source: QLD Globe
Monitoring Location 1
GPS Coordinates [lat/long]:
-26.41751, 152.91292
Monitoring location
Figure 4. Noise monitoring location 1 – Aerial imagery
Presented below in Table 4 are the summarised results of the noise monitoring.
Table 4. Summarised noise monitoring location 1 results
Noise Descriptor Assessment Period Noise Level in dBA
Day (07:00am to 6:00pm) 52
LA10 Evening (6:00pm to 10:00pm) 51
Night (10:00pm to 7:00am) 48
Day (07:00am to 6:00pm) 51
LAeq Evening (6:00pm to 10:00pm) 50
Night (10:00pm to 7:00am) 47
Day (07:00am to 6:00pm) 47
LA90 Evening (6:00pm to 10:00pm) 47
Night (10:00pm to 7:00am) 44
Any periods of inclement weather or extraneous noise were omitted prior to determining the
overall results. Noise monitoring graphs for the monitoring periods are provided in Appendix B –
Noise Monitoring .
Live It Acoustics Page 7
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 12
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
3 Policy and Regulatory Requirements
In establishing noise criteria for this assessment, the following legislative and regulatory
documents were reviewed:
• Noosa Plan 2020.
• Environmental Protection Act 1994.
• Environmental Protection (Noise) Policy 2019.
3.1 Noosa Plan 2020
The following relevant assessment benchmarks apply to this development:
• Planning Scheme Policy SC6.2.4 Appendix 1.
3.1.1 Planning Scheme Policy SC6.2.4 Appendix 1
Planning Scheme Policy SC6.2.4 Appendix 1 – Requirements for technical assessments and
reports specifies the requirements for acoustic assessment reports. Acoustic assessment report
(3)(b) states:
(3) the acoustic assessment report should have regard to:
b) Environmental Protection Act 1994 and Environmental Protection (Noise) Policy
2008 (EPP Noise)
The EPP Noise 2008 has been superseded by the EPP Noise 2019. Further reference to these
policies are provided as follows.
3.2 Environmental Protection Act 1994
Environmental noise control in Queensland is governed under the Environmental Protection Act
1994 (EP Act) and subordinate legislation, which aims to strike a balance between protecting the
amenity of SRs and allowing industrial, commercial and development activities to occur in an
ecologically sustainable manner.
Under the EP Act, noise is considered a contaminant and noise nuisance is considered
environmental harm.
There is a general environmental duty to prevent and minimise environmental harm under the EP
Act. The EP Act specifically states:
A person must not carry out an activity that causes, or is likely to cause, environmental
harm unless the person takes all reasonable and practicable measures to prevent or
minimise the harm (the general environmental duty).
The Environmental Protection (Noise) Policy 2019 provides a framework as to the prevention and
minimisation of environmental harm as it relates to The EP Act.
Live It Acoustics Page 8
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 13
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
3.3 Environmental Protection (Noise) Policy 2019
The primary purpose of the Environmental Protection (Noise) Policy is to achieve the overall
objective of the Environmental Protection Act in relation to the acoustic environment. This involves
the prevention or minimisation of environmental harm.
Environmental harm, which includes environmental nuisance, is the adverse or potential adverse
impact on an environmental value. An environmental value is a quality of the environment that is
conducive to ecological health or public amenity or safety.
3.3.1 Environmental Values
According to the Environmental Protection (Noise) Policy, environmental values to be enhanced
or protected are the qualities of the acoustic environment that are conducive to:
• Protecting the health and biodiversity of ecosystems;
• Human health and wellbeing, including by ensuring a suitable acoustic environment for
individuals to sleep, study and be involved in recreation, including relaxation and
conversation; and
• Protecting the amenity of the community.
3.3.2 Noise Management Hierarchy
The Environmental Protection (Noise) Policy provides a hierarchy for managing noise that affects
or may affect an environmental value. The Policy states that to the extent it is reasonable to do
so, noise must be dealt with in the following order of preference:
• Firstly—avoid the noise;
• Secondly—minimise the noise, in the following order;
o firstly—orientate an activity to minimise the noise;
o secondly—use best available technology to minimise the noise;
• Thirdly—manage the noise.
The Policy also provide quantifiable noise criteria for SRs, which are designed to protect
environmental values. This is discussed further below.
3.3.3 Acoustic Quality Objectives
Schedule 1 of the Environmental Protection (Noise) Policy provides Acoustic Quality Objectives
for SRs. The relevant Acoustic Quality Objectives have been summarised below.
Table 5. Environmental Protection (Noise) Policy – Acoustic Quality Objectives
Acoustic quality objectives (measured at the
Sensitive receptor) dBA
Time of day Environmental value
receptor
LAeq,adj,1hr LA10,adj,1hr LA1,adj,1hr
Residence daytime and
50 55 65 health and wellbeing
(for outdoors) evening
daytime and
35 40 45 health and wellbeing
Residence evening
(for indoors) health and wellbeing, in
night-time 30 35 40
relation to the ability to sleep
Live It Acoustics Page 9
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 14
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Acoustic quality objectives (measured at the
Sensitive receptor) dBA
Time of day Environmental value
receptor
LAeq,adj,1hr LA10,adj,1hr LA1,adj,1hr
when the
Commercial and health and wellbeing, in
activity is
retail activity (for 45 -- -- relation to the ability to
open for
indoors) converse
business
Hospital, surgery
or other medical
visiting hours 35 -- -- health and wellbeing
institution (for
indoors)
3.3.4 Background Creep
In accordance with the policy, to the extent that it is reasonable to do so, noise must be dealt with
in a way that ensures –
a) The noise does not have any adverse effect, or potential adverse effect, on an
environmental value under this policy; and
b) Background creep in an area or place is prevented or minimised.
No quantitative background creep criteria are provided within the EPP (Noise) 2019. Therefore,
the criteria from the EPP (Noise) 2008 have been applied:
To the extent that it is reasonable to do so, noise from an activity must note be-
a) for noise that is continuous noise measured by LA90,T – more than nil dB(A) greater than
the existing acoustic environment measured by LA90,T; or
b) for noise that varies over time measured by LAeq,adj,T – more than 5 dB(A) greater than the
existing acoustic environment measured by LA90,T
Based on the EPP (Noise) 2008 background creep criteria, the limits are derived herein.
Table 6. Environmental Protection (Noise) Policy 2008 – Background creep criteria
Background creep criteria dBA
Sensitive Assessment Measured Background
receptor period L90
Continuous noise limit Variable noise limit
(LA90) (LAeq)
Day 47 47 52
Residence
Evening 47 47 52
(at façade)
Night 44 44 49
Live It Acoustics Page 10
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 15
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
3.4 Summary of Noise Goals
A summary of the adopted limiting criteria for this assessment has been presented in Table 7.
Table 7. Adopted limiting criteria
Noise limit, dB
Compliance location Noise source Noise descriptor
Day Evening Night
LAeq,adj,1hr 50 50 --
Residence (for outdoors) All noise sources LA10,adj,1hr 55 55 --
LA1,adj,1hr 65 65 --
LAeq,adj,1hr 35 35 30
Within nearest habitable
room (assuming open All noise sources LA10,adj,1hr 40 40 35
windows)
LA1,adj,1hr 45 45 40
Commercial and retail
All noise sources LAeq,adj,1hr 45[1] -- --
activity (for indoors)
Hospital, surgery or other
medical institution (for All noise sources LAeq,adj,1hr 35[1] -- --
indoors)
[1]
Only applicable when the activity is open for business.
Where indoor noise limits are specified, an attenuation of 7 dB through open windows is assumed
to assess levels on the building’s external façade.
Live It Acoustics Page 11
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 16
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
4 Operational Noise Assessment
Noise prediction was undertaken using computer-aided modelling software SoundPLAN v8.2.
SoundPLAN is a well-established, industry-leading noise prediction program, recognised by
acoustic consultants, private companies, and government organisations globally.
All noise sources associated with the proposed development have been incorporated into the
noise prediction model. To predict noise emissions, SoundPLAN was programmed to use ISO
9613-2:1996 Acoustics - Attenuation of sound during propagation outdoors - Part 2: General
methods of calculation prediction methodology.
4.1 Noise Modelling Extents
The noise model extents include the noise sensitive buildings and ancillary structures that are
most exposed to the proposed development. The model incorporates all terrain within at least
500 m of the site.
4.2 Terrain
A terrain model based on light detection and ranging (LiDAR) was sourced from the Department
of Natural Resources, Mines and Energy (DNRME).
This bald earth digital elevation model (DEM) was created as part of the ‘Noosa-Gympie 2015
Project’. The dataset has a resolution of 1.0 m. The DEM was converted from a raster file format
to contour lines using QGIS v3.34. The contour lines were then imported into SoundPLAN as
elevation lines, allowing SoundPLAN’s triangulation algorithms to generate a digital ground model
(DGM).
4.3 Buildings and Structures
Buildings and structures were identified using a combination of aerial imagery (Queensland Globe
& Google Earth) and site visits. The buildings footprints were traced into the noise model from
Queensland Government high resolution aerial imagery. Carports and other similar structures
with no walls were omitted from the building footprint. Single story buildings were modelled at a
height of 4.0 m above natural earth, two-story buildings were modelled at a height of 6.0 m.
Industrial buildings were modelled at an assumed height of 7.5 m (unless specified on
architectural plans). Auxiliary buildings such as sheds were not included within the model.
4.4 Ground Absorption and Vegetation
Minimal areas of hard ground were digitised from high-resolution aerial imagery. Local roads and
car parks were modelled as acoustically ‘hard’ (i.e. reflective) and the remaining areas were
modelled as acoustically ‘soft’ (i.e. absorbent) throughout.
4.5 Existing Noise Protection Barriers
No noise protection barriers were included in the noise model for the purposes of a conservative
assessment.
4.6 Existing Fixed Mechanical Plant
Noise emissions from existing fixed mechanical plant have been assessed by Live It Acoustics
personnel. Attended noise measurements of site mechanical plant were conducted on 21 January
Live It Acoustics Page 12
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 17
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
2025 to determine the existing noise impacts. Noise measurements were taken using a Nor139
sound level meter at the locations illustrated in the figure below. Noise survey instrumentation
information is provided in Table 3.
A
B C
Measurement Location
Figure 5. Attended measurement locations of mechanical plant noise
Measured noise levels from the mechanical plant assessment are presented below.
Table 8. Measured mechanical plant noise levels
Meas. Description / Duration Level, dBA
Comments
No. Location (min:sec) Leq L90 Lmin
Location A –
Directly below
Plant noise clearly audible. Continuous
1 rooftop mechanical 1:00 57 57 56
noise source.
plant, 3m from the
noise source
Location B –
Plant noise clearly audible. Continuous
2 1m from Patton 1:00 68 68 68
noise source.
refrigeration unit
Location C – At the
Noise from refrigeration plant and kitchen
eastern boundary of
3 1:00 58 58 58 exhaust fan audible. Continuous noise
the site, adjacent to
source.
11 Opal Street
Live It Acoustics Page 13
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 18
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
It is recommended that a detailed assessment of mechanical plant noise be conducted in
accordance with the criteria and assessment procedure outlined in Liquor guideline 51: Preparing
an acoustic report. This would allow for determination of noise limits associated with the
cumulative noise emissions of amplified entertainment, patron noise and mechanical plant noise.
Further discussion is provided in Section 5.2.
Any future mechanical plant should be selected to ensure compliance with the established noise
criteria in Section 3 of this report.
4.7 Noise Sources
Table 9 below describes the noise source model inputs associated with each activity and includes
the overall sound power levels utilised in the prediction model.
Table 9. Noise Source Properties
Source
Height Noise
Noise Lw,
Activity Lp, dBA (above local Source Reference
descriptor dBA
ground / Type
surface)
Mechanical plant
Roof-mounted kitchen Measured noise
LAeq,adj,1hr 92 -- 1.0 m Continuous
exhaust fan level (Section 4.6)
Patton refrigeration Measured noise
LAeq,adj,1hr 76 -- 2.0 m Continuous
plant level (Section 4.6)
Carpark activities
Commercial delivery
LIA Measurement
vehicle movements LAeq,adj,1hr 97 -- 1.5 m Variable
Database
(base value)
Commercial delivery
truck at idle with truck- LIA Measurement
LAeq,adj,1hr 85 -- 2.3 m Variable
mounted refrigeration Database
operating
Amplified entertainment and patron noise
Male talker at a ‘raised
AAAC Licensed
voice’ vocal effort 66 at
LAeq,adj,1hr -- 1.5 m Variable Premises Guideline
(Cushing et al) – 1m
V3.0
reference spectra [1]
Interior Dining &
LIA Measurement
Functions amplified
102 Database and LIA
entertainment LAeq,adj,1hr -- -- Variable
(Lp,rev) Guideline 51
(calculated reverberant
Assessment
SPL)
Outdoor portable LIA Measurement
LAeq,adj,1hr 88 -- 2.0 m Variable
speakers Database
Playground use
Children playing LAeq,adj,1hr 87 -- 0.9m Variable AAAC Guideline for
Live It Acoustics Page 14
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 19
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Source
Height Noise
Noise Lw,
Activity Lp, dBA (above local Source Reference
descriptor dBA
ground / Type
surface)
Child Care Centre
Acoustic
Assessment V3.0
Reference spectra used for the calculation of patron noise in outdoor areas, in accordance with discussion
[1]
provided below in Section 4.7.3.2.
The above noise sources were input into the noise prediction model. A single noise prediction
model scenario was created to assess all operational noise sources simultaneously.
Further discussion into the selection and use of each of the above noise sources are provided in
the below sub-sections.
4.7.1 Fixed Mechanical Plant
An assessment of existing fixed mechanical plant has been conducted by Live It Acoustics
personnel with the results presented in Section 4.6. The measured source sound pressure levels
have been converted to sound power levels using acoustic theory and onsite observations, which
were input into the SoundPLAN model.
For the assessment, mechanical plant is assumed to operate 100% of the time. It should be noted
however that in practical operation of the development, air-conditioning and other such fixed
mechanical plant may cycle in operational status (such as compressors only turning on
periodically), reducing the percentage of time that the maximum output noise level operates for.
Therefore, the approach to model plant operating 100% of the time is considered conservative.
4.7.2 Carpark Activities
We understand that patrons utilise the Council ‘street parking’ when attending the venue and that
there is no dedicated onsite parking. Hence, noise associated with car vehicle activity has been
excluded from the assessment.
There is also no dedicated loading bay or manoeuvring area for commercial deliveries to occur.
We have been informed that deliveries vehicles utilise the Council ‘street parking’ and manually
carry boxes etc. to the site. Hence, noise associated with deliveries is expected to be minimal and
has been excluded from the assessment.
4.7.3 Amplified Entertainment and Patron Noise
To predict potential noise impacts generated by amplified entertainment and/or patron noise
associated with the interior dining, noise sources were identified and modelled as follows:
• Amplified entertainment and indoor patrons modelled via the SoundPLAN Industrial
Building tool to determine noise radiated by the building envelope; and
• Patron noise modelled as an area source over the extents of the proposed outdoor areas.
It should be noted that the eastern courtyard and DOSA will be re-configured/removed as part of
the development and will not host any patrons or amplified entertainment.
Live It Acoustics Page 15
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 20
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
4.7.3.1 Amplified Entertainment – Industrial Building
An industrial building noise source was input into the noise model, traced using the architectural
drawings in Appendix C – Design Drawings.
An amplified music and patron reverberant sound pressure level was estimated within the space
using the following parameters:
• Estimated room volume given via the gross floor area (344m2) * the ceiling height (3.2m);
• Average mid-frequency reverberation time of 1.0 seconds;
• Amplified music sound power level of 111 dBA, based on Live It Acoustics’ measurement
database of a pair of 15-inch active loudspeakers.
Based on the existing entertainment area and speaker locations, the internal level incident to the
façade was calculated.
The building envelope construction materials were determined during site visits by Live It
Acoustics. The building materials used in the model are specified below:
• 8mm toughened glass (modelled achieving minimum Rw30 dB); and
• Typical lightweight construction for the external façade (assumed Rw41 dB for walls and
roof structure)
The entry / exit doors to the courtyard are assumed to be closed. The exterior dining and main
entrance doors are assumed to be open within the noise model.
4.7.3.2 Patron Noise
Noise associated with patrons has been based on the technical paper ‘Prediction of Noise from
Small to Medium Sized Crowds’ (Hayne et al, 2011). The paper was based on attended noise
measurements conducted at a sample of premises to account for a range of patron numbers and
venue types. The analysis determined that the sound power level (LAeq) of a small-medium crowd
could be predicted by the equation:
LWAeq = 15 × log N + 64dB(A)
Where:
LWAeq is the calculated patron A-Weighted sound power level
N is the number of patrons.
Patronage within the subject site has been determined based on approximately one patron per
two square-metres of floor space for internal and external areas.
The assumed patron numbers for each area and associated sound power levels are presented in
Table 10 below.
Table 10. Patron numbers within the subject site
Location Assumed patron numbers Predicted LwAeq, dBA
Interior Dining 115 95
Exterior Dining 42 88
Live It Acoustics Page 16
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 21
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Location Assumed patron numbers Predicted LwAeq, dBA
Bowling Green Licensed
55 90
Area
No adjustments for crowd orientation were applied to consider a ‘worst-case’ assessment. A
reference spectrum was applied to the overall sound power level using guidance provided in the
Association of Australasian Acoustic Consultants (AAAC) Licensed Premises Guideline V3.0.
4.7.3.3 Outdoor Speakers
We understand that outdoor speakers are proposed for the exterior dining area. To determine
indicative noise impacts, four (4) typical wall mounted speakers were input into the noise model,
facing west towards the licensed bowling green area angled at 45° downward.
Each speaker was set to a sound power level of 88 dBA using a reference spectrum from Live It
Acoustics measurement database. Based on omnidirectional radiation into free space, this would
be approximately equivalent to a sound pressure level of 70 dBA at 3m from the source.
No outdoor speakers are located in the eastern areas of the site.
4.7.4 Playground
The AAAC Guideline for Childcare Centre Acoustic Assessment provides sound power levels
(LAeq,15min dBA) for 10 children playing within the age groups 0 – 2, 2 – 3 and 3 – 5, as shown
in Table 11.
Table 11. Sound power levels.
Activity Noise descriptor Lw, dBA Reference
10 Children – 0 to 2 years of age LAeq,adj,15min 78 AAAC Guideline for
Childcare Centre
10 Children – 2 to 3 years of age LAeq,adj,15min 85
Acoustic Assessment
10 Children – 3 to 5 years of age LAeq,adj,15min 87 Version 3.0
The guideline also provides an equation to calculate noise levels for more or less than 10 children
within these age ranges, as shown below:
𝑆𝑊𝐿 = 10 𝑐ℎ𝑖𝑙𝑑𝑟𝑒𝑛 + 10𝑙𝑜𝑔 (𝑛/10)
Where:
10 children = SWLs stated in Table 11
n = Number of children
We have been informed that typically, no more than 6 children aged from 3 to 5 utilise the space.
For the purposes of a conservative assessment, it has been assumed that 10 children aged 3 to
5 years utilise the playground space.
Live It Acoustics Page 17
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 22
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
The children were modelled as an area source 0.9 meters above ground level and was calculated
to have a total SWL of 87dB. For the purposes of a conservative assessment, it is also assumed
that the LAeq,adj,15min is equivalent to an LAeq,adj,1hr.
The noise sources of the children playing have been modelled as an area source to be operating
for 75% of the time during the hours of 10:00 AM – 10:00 PM.
Results of the noise prediction model are detailed in the below section.
4.8 Results and Discussion
The predicted noise levels at the SRs are provided as follows. The results presented are the
impacts at the most affected point of each SR. Noise levels are only shown for the closest SRs to
the site, as they are considered to be the most affected. Should compliance be achieved at these
locations, compliance is also predicted to be achieved at all other SRs within the wider area due
to distance separation and shielding from buildings or structures.
4.8.1 All Operational Noise Sources
To provide the expected worse-case impacts, an assessment of all operational noise sources
associated with the development was conducted. This assessment assumes use of all spaces are
occurring simultaneously, which may not occur in practice. Hence, the assessment of noise
impacts is considered conservative.
The predicted noise levels at the nearest SRs are detailed in Table 13, with noise contour maps
presented in Appendix D – Noise Contour Maps.
Table 12. Predicted noise levels – All operational noise sources – LAeq
Predicted noise levels at receptor façade in dBA (LAeq,adj,1hr
Compliance
Sensitive Receptor Reference Evening Night
Floor Day Day / Evening /
(Refer to Table 2) (6:00PM – (10:00PM –
(7:00AM –6:00PM) Night
10:00PM) 7:00AM)
GF 44 N/A N/A YES / N/A / N/A
1 (Commercial)
F1 45 N/A N/A YES / N/A / N/A
2 (Residential) GF 40 37 25 YES / YES / YES
GF 41 40 34 YES / YES / YES
3 (Residential)
F1 42 42 35 YES / YES / YES
4 (Residential) GF 42 42 27 YES / YES / YES
5 (Commercial) GF 46 N/A N/A YES / N/A / N/A
6 (Commercial) GF 36 N/A N/A YES / N/A / N/A
Noise limit Residence, LAeq,adj,T 42 42 35
Noise limit Commercial, LAeq,adj,T 52 N/A N/A
Compliance with the established noise criteria is predicted, provided the recommendations in
Section 5 are implemented in full.
Live It Acoustics Page 18
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 23
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
5 Recommendations
To protect sensitive receptors, health and amenity from operational noise emissions associated
with the proposed development, it is recommended that the following noise management
measures and acoustic treatments are implemented.
5.1 Mechanical Plant
A preliminary assessment of existing site mechanical plant has been conducted by Live It
Acoustics and is presented in Section 4.6 of this report. A detailed assessment of mechanical
plant noise should be conducted in conjunction with the criteria and assessment procedure
outlined in Liquor guideline 51: Preparing an acoustic report.
We recommend that any additional mechanical plant (as required) is located as far as practical
from the residential noise sensitive receptors to the north, south and east of the subject site. Any
additional mechanical plant should be designed or selected to ensure compliance with the noise
criteria in Section 3 of this report and any other relevant policies. An assessment by a suitably
qualified acoustic consultant should be conducted prior to installation.
5.2 Office of Liquor and Gaming Regulation (OLGR)
As the venue is licensed, OLGR are likely to require an acoustic assessment in accordance with
Liquor guideline 51: Preparing an acoustic report. The assessment would determine maximum
allowable noise levels for amplified music which may differ from any recommended levels in this
report.
5.3 General Onsite Activities
The following acoustic treatments and management controls should be implemented.
5.3.1 Management controls
The following management controls should be implemented by the venue:
• Guests should be reminded that loud/boisterous behaviour is not permitted, and staff
should take a proactive approach to minimise this.
• Guests should be reminded to keep noise to a minimum when leaving the venue during
night-time periods (after 10pm). This includes but is not limited to turning down car
stereos, not congregating in the street for conversation and driving in a responsible
manner.
• Signage should be placed throughout the venue to remind guests to keep noise levels to
a minimum.
• Use of the playground should only be permitted during daytime hours and evening hours
(7:00AM to 10:00PM).
• Use of the bowling green licensed area should only be permitted during daytime and
evening hours (7:00AM to 10:00PM).
• Deliveries should only be undertaken during daytime hours (7:00AM – 6:00PM).
• Waste collection should be conducted in accordance with the venues existing waste
management plan and only occur during daytime hours (7:00AM – 6:00PM) to minimise
disturbance.
Live It Acoustics Page 19
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 24
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
6 Conclusion
An assessment to evaluate existing and potential noise impacts from the operation of an existing
bowls club (Your Mates Bowls Pub, Cooroy) located at 5 Opal Street, Cooroy QLD 4563 has
been undertaken.
The assessment involved identifying nearby sensitive receptors and quantifying the existing
ambient noise environment through noise measurements; along with identifying existing noise
sources, their noise emission levels and predicting the noise levels received at the sensitive
receptors using a SoundPLAN noise prediction model. The predicted noise levels were then
compared to the noise limits outlined in Section 3.4.
Based on the findings of the assessment, recommendations for acoustic treatments and
management controls were outlined in Section 5 to mitigate noise impacts from the development.
Should these recommendations be implemented in full, compliance is predicted with Noosa
Council criteria.
An assessment in accordance with Liquor guideline 51: Preparing an acoustic report should be
conducted following submission of this report.
Should you require further information or investigations, please feel free to contact Live It
Acoustics at 1300 775 800.
Assessment and Report by
John Barker
BEng (Mechanical)
Acoustic Consultant
Live It Acoustics Page 20
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 25
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Appendix A
Nomenclature
Live It Acoustics Page 21
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 26
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Appendix A – Nomenclature
Term Description
means the part of the environment of an area or place characterised by the total amount of noise
Acoustic environment
that may be experienced there.
for an area or place, means the maximum level of noise that should be experienced in the acoustic
Acoustic quality objective
environment of the area or place.
Total encompassing sound in each situation at a given time usually composed of sound from many
Ambient (or total) noise
sources near and far.
Assessment Background Level (ABL) is a single figure background level for each assessment
Assessment background
period (day, evening and night). It is the tenth percentile of the measured L90 statistical noise
level (ABL)
levels.
The following time periods are prescribed in the EHP’s Noise Measurement Manual to be used for
Assessment periods long term background noise measurements: 7am to 6pm (‘Day’); 6pm to 10pm (‘Evening’); and
10pm to 7am (‘Night’).
Background creep occurs when noise levels creep higher and higher over time with the
Background creep
establishment of new development in or near an area.
The A-weighted sound pressure level of the residual noise (dB) exceeded for 90 per cent of a given
Background noise level,
time interval, T, measured using time weighting ‘F’ and quoted to the nearest whole number of
(LA90,T)
decibels.
Residence means a building or part of a building used or capable of being used as a residence.
The value of the A-weighted sound pressure level of a continuous steady sound that within a
Equivalent continuous A-
specified time interval, T, has the same mean-square sound pressure as a sound under
weighted sound pressure
consideration whose level varies with time. The equivalent continuous A-weighted sound pressure
level (LAeq,T)
level is quoted to the nearest whole number of decibels.
A position where there are no reflecting surfaces, other than the ground, close enough to influence
Free field the sound pressure level. Taken as a minimum of 1.2 metres above ground level and 4m from the
closest building façade.
Immission The sound energy received at a receptor point.
Sound characterised by brief excursions of sound pressure (acoustic impulses) that significantly
Impulsive sound exceed the background sound pressure. The duration of a single impulsive sound is usually less
than one second.
An area or place where noise is measured. A list of Sensitive Receptors is defined in EPP (Noise)
Sensitive Receptors
2019 Schedule 1.
Rating Background Level (RBL) is the overall single-figure background level representing each
Rating background level assessment period (day/evening/night) over the whole monitoring period (as opposed to over each
(RBL) 24-hour period used for the ABL). The RBL (or minLA90,1hour) is the level used for assessment
purposes.
Defined objectively in several different ways ranging from the smallest detectable physiological
response to some external stimulus whilst asleep to actual behavioural awakening. Sleep
Sleep disturbance disturbance can also be described subjectively using some appropriate scale after the event. If
there are any effects on mood, attitudes or performance of some task the next day, such variables
could also be measured, both objectively and subjectively.
Sound pressure level Sound Pressure Level (SPL) in decibels is a logarithmic measure of the effective pressure of a
(SPL) sound relative to a reference level of 20 micro pascals (uPA)
Sound Power Level (SWL) in decibels is ten times the logarithm of the ratio of the sound power to a
Sound power level (SWL)
sound power reference level of 1 pico Watt (pW).
Component of the ambient noise (or total noise) that can be specifically identified by acoustical
Specific noise source
means and is associated with a specific source.
Noise that gives fluctuations over a range of not more than 3dB on a sound level meter set to
Steady noise
frequency weighting ‘A’ and time weighting ‘F.’
Live It Acoustics Page 22
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 27
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Appendix B
Noise Monitoring
Graphs
Live It Acoustics Page 23
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 28
Sound Pressure Level [dB rel. to 20µPa]
Document Set ID: 23656872
30
40
50
60
70
80
90
Live It Acoustics
21/01/25 12:00
Version: 1, Version Date: 26/03/2025
Your Mates Bowls Pub
21/01/25 18:00
Noise Impact Assessment
Your Mates Bowlsy Pty Ltd
22/01/25 00:00
22/01/25 06:00
22/01/25 12:00
22/01/25 18:00
23/01/25 00:00
23/01/25 06:00
23/01/25 12:00
Appendix B – Noise Monitoring Graphs
23/01/25 18:00
24/01/25 00:00
24/01/25 06:00
24/01/25 12:00
24/01/25 18:00
25/01/25 00:00
dB L Aeq,15min
25/01/25 06:00
25/01/25 12:00
dB LA90,15min
Date and Time [dd/mm/yy hh:mm]
25/01/25 18:00
in free-field conditions
26/01/25 00:00
26/01/25 06:00
dB LAF10,15min
26/01/25 12:00
26/01/25 18:00
Long-term Noise Measurements Results at Position L1 (Location 1)
27/01/25 00:00
27/01/25 06:00
27/01/25 12:00
27/01/25 18:00
28/01/25 00:00
28/01/25 06:00
28/01/25 12:00
28/01/25 18:00
29/01/25 00:00
29/01/25 06:00
29/01/25 12:00
29/01/25 18:00
Date: 6 March 2025
Page 24
Reference: #1859d1-B
Page 29
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Appendix C
Design Drawings
Live It Acoustics Page 25
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 30
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Appendix C – Design Drawings
Live It Acoustics Page 26
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 31
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Appendix D
Noise Contour Maps
Live It Acoustics Page 27
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 32
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Appendix D – Noise Contour Maps
Live It Acoustics Page 28
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 33
Your Mates Bowlsy Pty Ltd Reference: #1859d1-B
Your Mates Bowls Pub Date: 6 March 2025
Noise Impact Assessment
Live It Acoustics Page 29
Document Set ID: 23656872
Version: 1, Version Date: 26/03/2025
Page 34
. G STRATEGIC STRATEGIC SOLUTIONS, CREATIVE THINKING rgstrategic.com.au
Page 35
REFERENCE DOCUMENT
NOOSA COUNCIL
51995.1611.04 16 OCT 2025
Operational Management Plan (OMP)
Crackerjack – Asian & Bowls
5 Opal Street, Cooroy QLD 4563
Introduction
The Operational Management Plan (OMP) for Crackerjack – Asian & Bowls has been
developed to ensure the safe, compliant, and responsible operation of the venue. It sets
out a detailed framework for day-to-day management, directly addressing Council’s
requirements under the Noosa Plan 2020, the Liquor Act 1992, and the venue’s Risk
Assessed Management Plan (RAMP).
This OMP specifically responds to community concerns raised during the public
notification process, including:
● Noise emissions from refrigeration units and plant.
● Noise from bin and bottle disposal.
● Staff behaviour and language during pack-down and closing procedures.
● Patron noise near the eastern boundary.
The OMP is intended to be a living document, reviewed regularly, with updates made
in response to operational insights, regulatory changes, and community feedback.
Purpose
The purpose of this OMP is to:
1. Provide a structured and enforceable plan to minimise amenity impacts.
2. Ensure compliance with liquor licensing, planning conditions, and RAMP
obligations.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 36
3. Formalise clear procedures for staff across noise, safety, waste, complaints, and
emergencies.
4. Demonstrate Crackerjack’s commitment to operating as a family-friendly,
community-conscious venue.
5. Support long-term coexistence with nearby residential neighbours while
sustaining the venue’s primary recreational function as a bowls club.
Scope and Application
This OMP applies to:
● All staff and contractors working at Crackerjack.
● All operational areas, including:
○ Indoor dining, kitchen, and bar.
○ Bowling green and recreational areas.
○ Outdoor dining and playground (western side only).
○ Service/delivery/storage areas (eastern side).
○ Small-batch distillery.
● All patrons and visitors, including during special events, barefoot bowls, and
functions.
This plan is binding on all staff and enforced through induction training, refresher
training, and regular audits.
Compliance and Continuous Improvement
● Crackerjack will ensure compliance with:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 37
○ Liquor Act 1992 and Regulation 2002.
○ Noosa Plan 2020 zoning and code outcomes.
○ Conditions of the venue’s liquor licence.
○ Commitments outlined in the RAMP.
● The OMP will be reviewed annually by venue management.
● Quarterly reviews will be undertaken focusing on:
○ Community feedback and complaint registers.
○ Noise monitoring logs.
○ Audit results for waste, safety, and staff conduct.
● The updated plan will be circulated to staff and made available to Council upon
request.
1. Noise Mitigation and Management Protocols
Noise management is the most critical element of this OMP, directly addressing the
concerns of nearby residents, particularly those adjoining the eastern boundary at 11
Opal Street. Crackerjack recognises its responsibility to ensure that operational noise
does not unreasonably impact residential amenity.
1.1 Eastern Boundary Controls
● Patron Access: The eastern courtyard is permanently de-licensed and
inaccessible to patrons. Signage and physical barriers will be maintained.
● Use of Area: Designated for deliveries, goods storage, and staff-only access.
● Refrigeration Units: Plant noise will be managed as follows:
○ Ongoing compliance checks against the Environmental Protection (Noise)
Policy 2019.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 38
○ Acoustic shielding and enclosures fitted where necessary.
○ Maintenance contracts to ensure all equipment operates efficiently and
quietly.
○ Quarterly noise audits of refrigeration units conducted by management.
1.2 Bin and Bottle Disposal
● Restricted Times: Bin movements and bottle disposal prohibited after 9pm.
● Procedures:
○ Staff to use plastic liners in bottle bins to reduce glass-on-glass impact.
○ Bins to be wheeled quietly, avoiding dragging or tipping near residential
areas.
● Collection:
○ Waste collection scheduled between 7am–6pm only.
○ Contractor briefed on noise minimisation expectations.
1.3 Staff Pack-Down Procedures
● Quiet Pack-Down Policy:
○ No amplified music during clean-up.
○ Staff to use low voices, with specific training on respect for neighbours.
○ All external doors and windows to remain closed during clean-up.
○ Closing duties near the eastern boundary minimised after 9pm.
● Accountability:
○ Duty Manager responsible for enforcing protocols.
○ Random spot checks carried out by senior staff.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 39
1.4 Music and Amplification
● Indoor Music:
○ Background music only, maintained below 85dB(C) inside.
○ Monitored hourly by Duty Manager using calibrated sound meter.
● Outdoor Music:
○ No outdoor amplified entertainment.
○ Ambient background only, directed away from residences.
● Closing Procedures:
○ Music volume lowered gradually during the last 30 minutes of trade.
1.5 Noise Monitoring
● Hourly Checks: Duty Manager to complete perimeter walk every hour during
evening trade.
● Noise Log: All checks recorded in a Noise Monitoring Log (Appendix A
template).
● Complaints: Immediate investigation if a complaint is received.
● Independent Review: Annual acoustic review commissioned by venue to verify
compliance.
1.6 Patron Behaviour
● Signage: Displayed throughout the venue reminding patrons to respect
neighbours and keep noise to a minimum.
● Staff Direction: Staff trained to remind patrons to lower voices when leaving.
● Dispersal: Staggered exit strategy implemented, with staff present at exits to
manage noise.
1.7 Community Engagement
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 40
● Complaints Hotline: Monitored by Duty Manager during operational hours.
● Complaint Response:
○ Logged immediately.
○ Investigated within 7 days.
○ Complainant contacted with outcome.
● Quarterly Meetings: Offered to local residents to provide updates on operations
and listen to feedback.
2. Safety and Security Measures
Ensuring the safety and security of patrons, staff, and the surrounding community is
central to Crackerjack’s operations. Measures are designed to protect individuals,
reduce risks, and align with obligations under the RAMP, Liquor Act 1992, and Council
expectations.
2.1 Staffing and RSA Compliance
● RSA Obligations:
○ All staff serving liquor must hold a current RSA certificate.
○ At least one Approved Manager (RMLV accredited) rostered during all
licensed hours.
● Manager Responsibilities:
○ Oversee RSA compliance.
○ Respond to incidents of intoxication or disorderly behaviour.
○ Ensure no service to minors, intoxicated, or quarrelsome patrons.
2.2 Security Arrangements
● Functions and Events:
○ Security assessed for each event (e.g., Melbourne Cup, major bowls
competitions).
○ Licensed crowd controllers engaged where higher risk anticipated.
● Protocols:
○ Crowd controllers to hold RSA and be identifiable by uniform.
○ Security briefed on “Quiet Dispersal” expectations for closing.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 41
2.3 CCTV and Surveillance
● Coverage:
○ Entrances and exits.
○ Bar and dining areas.
○ Bowling green boundary.
○ Eastern delivery courtyard.
● Retention:
○ Footage stored securely for 28 days.
● Monitoring:
○ Duty Manager reviews during operating hours.
○ Footage reviewed for any complaints, incidents, or RSA concerns.
2.4 Lighting for Safety
● Entry/Exit Points: Well-lit to ensure safety and discourage antisocial behaviour.
● Car Park and Walkways: Shielded, downcast lighting provided.
● Eastern Courtyard: Motion-sensor lighting only, to reduce light pollution for
neighbours.
2.5 Patron Safety
● Transport:
○ Staff assist in booking taxis/ride-shares.
○ Designated waiting area provided away from eastern residences.
● Designated Safe Area:
○ Indoor space set aside for patrons awaiting transport or requiring
assistance.
○ Staff trained to provide water, monitor behaviour, and seek help if
necessary.
2.6 Incident Response Protocols
● Behavioural Issues:
○ Zero-tolerance for violence or aggression.
○ Disorderly patrons refused service, removed from premises, and logged.
● Escalation:
○ If unmanageable, Queensland Police contacted immediately.
● Recording:
○ All incidents recorded in Incident Register with time, date, nature, and
action taken.
2.7 Security Audits and Review
● Monthly Audits:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 42
○ CCTV checks.
○ Lighting checks.
○ Review of RSA refusals and incidents.
● Community Engagement:
○ Liaison with Noosa Police, Liquor Accord, and Council on security issues.
● Continuous Improvement:
○ Adjust staffing, training, or procedures based on audit outcomes.
3. Crowd Control
Effective crowd control is critical for ensuring the safety, comfort, and orderly behaviour
of patrons, while also protecting the amenity of nearby residents. This section outlines
Crackerjack’s strategies for managing patron numbers, behaviour, and movement
throughout the premises.
3.1 Patron Capacity Management
● Maximum Capacity:
○ The venue’s patron capacity is determined by building approvals and fire
safety regulations.
○ Capacity limits will be displayed at entry points and monitored by staff
during trade.
● Headcounts:
○ During peak times, Duty Managers or delegated staff will perform hourly
headcounts.
○ Automated counters at entrances may be utilised for efficiency.
● Compliance:
○ Patrons will not be admitted once maximum capacity is reached.
○ Staff are trained to enforce refusals respectfully and firmly.
3.2 Entry and Exit Flow Management
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 43
● Queuing Areas:
○ Queues managed with barriers where necessary, ensuring orderly patron
entry.
○ Signage placed reminding patrons to keep noise down when waiting.
● Multiple Access Points:
○ Where feasible, separate entry and exit points will be used to ease
congestion.
○ Exits supervised by staff at closing to minimise loitering and noise.
● Minor Access:
○ Minors permitted in accordance with licence conditions.
○ Staff trained to monitor minors and ensure no alcohol is served to them.
3.3 Staggered Departure Strategy
● Closing Routine:
○ Music volume lowered incrementally 30 minutes before closing.
○ Lights gradually dimmed to signal winding down of service.
● Patron Dispersal:
○ Staff positioned at exits to encourage patrons to leave quietly and steadily.
○ Groups dispersed in small numbers to avoid noise build-up.
● Transport Coordination:
○ Staff assist patrons with taxis and ride-shares.
○ Designated waiting zone located away from eastern boundary residences.
3.4 Monitoring Patron Behaviour
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 44
● Floor Staff and Security:
○ Staff positioned in high-traffic areas to manage flows and detect disruptive
behaviour.
○ Security deployed during functions or higher-risk periods.
● Behavioural Guidelines:
○ Clear signage within venue outlining expected behaviour.
○ Patrons acting in a quarrelsome or disorderly manner may be removed in
line with RSA protocols.
3.5 Functions and Special Events
● Event-Specific Plans:
○ Risk assessments prepared for major functions or events.
○ Additional staff/security rostered based on expected numbers.
○ Temporary barriers used to manage queues and crowd flows.
● Coordination with Authorities:
○ For larger events, local police and Council may be notified in advance.
3.6 Emergency Crowd Management
● Evacuation Procedures:
○ Evacuation maps displayed at exits and key points.
○ Staff trained as fire wardens and evacuation marshals.
● Emergency Drills:
○ Fire and evacuation drills conducted quarterly.
○ Staff rotated through roles to ensure broad familiarity.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 45
3.7 Post-Event and Late-Night Management
● After Closing:
○ Staff remain at exits until all patrons have departed.
○ Patrons loitering or engaging in noisy behaviour directed away.
● Review:
○ Post-event debriefing undertaken to review effectiveness of crowd
management.
○ Incident logs reviewed monthly to identify patterns and required
improvements.
4. Lighting
Proper lighting management is essential to ensure the safety of patrons and staff, deter
antisocial behaviour, and minimise impacts on nearby residential neighbours.
Crackerjack’s lighting plan balances operational safety with sensitivity to the
surrounding environment.
4.1 Security and Safety Lighting
● Entry and Exit Points:
○ All entrances and exits illuminated with shielded, downcast lighting to
provide safe access.
○ Lights positioned to avoid glare or light spill into nearby residential
properties.
● Walkways and Carpark:
○ Pathways and parking areas are lit with low-level bollard or pole lighting.
○ Lighting levels compliant with Workplace Health and Safety (WHS)
standards.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 46
● Bowling Green:
○ Only task-specific lighting used during events or maintenance.
○ No permanent floodlighting directed towards residential boundaries.
4.2 Eastern Boundary
● Restricted Lighting:
○ Motion-sensor security lights only in eastern courtyard and service areas.
○ Lights activate only when staff or delivery drivers access the area.
● Light Spill Prevention:
○ Fixtures angled downwards to avoid light trespass into 11 Opal Street
residences.
○ Automatic timers ensure lights deactivate outside service hours.
4.3 Outdoor Patron Areas (Western Side)
● Ambient Lighting:
○ Warm, low-intensity lighting installed in outdoor dining and playground
areas.
○ Dimmers used to reduce brightness progressively through the evening.
● Directional Fixtures:
○ Lights targeted towards seating areas only.
○ No direct line-of-sight to neighbouring properties.
4.4 Emergency Lighting
● Exit Lighting:
○ Emergency lights provided at all exits, pathways, and stairwells.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 47
○ Maintained and tested monthly in accordance with fire safety standards.
● Backup Systems:
○ Battery backup installed to ensure operation during power outages.
4.5 Energy Efficiency and Environmental Sensitivity
● LED Technology:
○ Energy-efficient LED fittings used throughout the venue.
● Timers and Sensors:
○ Automatic timers programmed to switch off non-essential lighting outside
operating hours.
○ Sensors used in staff-only areas to minimise unnecessary energy use.
4.6 Monitoring and Review
● Weekly Checks:
○ Staff conduct weekly perimeter inspections to ensure lighting operates
correctly and does not spill into residential areas.
● Complaints Handling:
○ Any lighting complaints from neighbours logged in the Complaint Register.
○ Adjustments made promptly to address concerns.
● Annual Review:
○ Lighting system reviewed annually for compliance with Council standards
and technological improvements.
5. Waste Management and Collection
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 48
Effective waste management is critical to maintaining hygiene, minimising
environmental impact, and reducing amenity concerns such as noise and odour for
neighbouring residents. Crackerjack has implemented a comprehensive waste
management system designed to address these obligations.
5.1 Waste Segregation
● Three-Bin System:
○ General Waste: Non-recyclable material.
○ Recycling: Glass, cardboard, plastics, and metals.
○ Organic Waste: Food scraps and compostable items.
● Bin Locations:
○ Strategically placed in staff-only areas including the kitchen, bar, and
service courtyard.
○ Clearly labelled signage provided to reduce risk of contamination between
waste streams.
5.2 Noise Minimisation
● Restricted Movement Times:
○ Bottle and bin disposal restricted to 7:00am–9:00pm.
○ No waste movements after 9pm to reduce late-night noise disturbance.
● Procedures:
○ Plastic liners used in bottle bins to reduce glass-on-glass noise.
○ Staff trained to wheel bins quietly, avoiding dragging across concrete
surfaces.
5.3 Collection Schedule
● Commercial Contractor:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 49
○ Waste collection contracted to occur between 7:00am–6:00pm only.
○ Contractor briefed on minimising idling noise and avoiding early morning
collections.
● Recycling and Organics:
○ Collected separately to improve diversion from landfill.
○ Data on recycling volumes maintained for environmental reporting.
5.4 Storage and Hygiene
● Designated Storage Area:
○ Enclosed, ventilated, and drained to prevent odour build-up.
○ Located in eastern courtyard, away from patron areas and screened from
neighbours.
● Pest Prevention:
○ Rodent-proof bins with sealed lids provided.
○ Monthly pest control inspections conducted.
● Cleaning:
○ Waste area washed and disinfected weekly.
5.5 Staff Responsibilities
● Induction Training:
○ All staff trained in waste segregation and minimisation.
● Daily Checks:
○ Duty Manager to inspect waste area at end of trade.
● Monthly Audits:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 50
○ Review of waste volumes, segregation accuracy, and hygiene standards.
5.6 Waste Minimisation Strategies
● Reduction of Single-Use Plastics:
○ Biodegradable takeaway packaging used where practical.
○ Plastic straws and stirrers eliminated.
● Food Waste Reduction:
○ Portion control practices implemented.
○ Unsold food where suitable redirected to staff or community groups.
● Recycling Engagement:
○ Staff encouraged to identify recyclable materials.
○ Venue participates in Container Refund Scheme (CRS).
5.7 Monitoring and Review
● Complaints:
○ Any odour or waste-related complaints logged in Complaint Register and
investigated.
● Audits:
○ Waste management system reviewed quarterly to identify improvements.
● Community Engagement:
○ Information on Crackerjack’s recycling and sustainability efforts shared
with community to demonstrate proactive environmental responsibility.
6. Complaint Procedures
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 51
Managing complaints effectively is vital to maintaining strong community relations and
ensuring Council and licence compliance. Crackerjack has established a clear,
transparent system to receive, investigate, and resolve complaints, particularly in
relation to noise and amenity.
6.1 Commitment
● Crackerjack is committed to:
○ Treating all complaints seriously, respectfully, and confidentially.
○ Investigating and resolving complaints promptly.
○ Keeping accurate records of all complaints and actions taken.
6.2 Staff Training
● Induction:
○ All staff trained in complaint handling during induction.
○ Training covers importance of professional communication, active
listening, and de-escalation.
● Ongoing:
○ Refresher training every six months to ensure consistency.
6.3 Lodging a Complaint
● Methods Available:
○ Dedicated phone line to Duty Manager during operational hours.
○ Direct email address for complaints.
○ Onsite verbal complaint to staff.
● Public Display:
○ Contact details for complaints displayed at entry points and on the venue
website.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 52
6.4 Complaint Logging
● Register:
○ All complaints recorded in a Complaint Register (digital log).
● Details Captured:
○ Date and time complaint received.
○ Name and contact details of complainant (where provided).
○ Nature of complaint (e.g., noise, lighting, waste, behaviour).
○ Location and time of alleged issue.
○ Staff member recording the complaint.
○ Immediate action taken.
6.5 Response Protocol
● Immediate Acknowledgement:
○ Staff acknowledge complaint respectfully and advise it will be investigated.
● Investigation:
○ Duty Manager investigates complaint as soon as practicable.
○ Noise checks, CCTV review, or staff interviews conducted as relevant.
● Corrective Action:
○ Immediate steps taken if a breach is identified (e.g., adjusting music
levels, staff reminder, moving bins).
● Communication with Complainant:
○ Complainant contacted within 7 days with findings and actions.
○ All correspondence logged in register.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 53
6.6 Escalation
● Unresolved Complaints:
○ Escalated to Venue Manager for further investigation.
● Persistent Issues:
○ If repeated complaints arise, management will review procedures,
increase monitoring, or introduce further mitigation.
● External Engagement:
○ Where required, Council or Police may be consulted to ensure
transparency.
6.7 Noise-Specific Complaints
● Integration with Noise Management Plan:
○ Noise complaints immediately trigger perimeter checks and sound level
readings.
○ Findings recorded in Noise Monitoring Log and Complaint Register.
● Preventative Adjustment:
○ If noise is approaching limits, corrective action taken before further
breaches occur.
6.8 Vexatious or Repetitive Complaints
● Professional Handling:
○ All complaints logged, even if perceived to be vexatious.
● Review:
○ History of complaints considered; mediation with community or Council
sought if patterns emerge.
6.9 Community Engagement
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 54
● Quarterly Meetings:
○ Venue invites nearby residents to meet with management quarterly to
discuss concerns.
● Feedback Mechanisms:
○ Feedback form available on the venue website.
○ Suggestions and positive feedback also logged for review.
6.10 Monitoring and Review
● Monthly Review:
○ Management reviews Complaint Register monthly to identify recurring
issues.
● Annual Report:
○ Summary of complaints and actions presented in annual OMP review.
7. Emergency and Incident Management
Effective emergency and incident management procedures are essential to safeguard
patrons, staff, and the community. Crackerjack’s approach is proactive, structured, and
compliant with workplace health and safety (WHS) legislation, fire safety codes, and
RAMP obligations.
7.1 Emergency Response Planning
● Evacuation Plan:
○ Clearly marked exits throughout the premises, including indoor dining,
outdoor areas, and the bowling green.
○ Designated assembly points located away from the building, with signage.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 55
○ Evacuation maps displayed at entrances, bar areas, restrooms, and staff
service points.
● Roles and Responsibilities:
○ Fire Wardens appointed among staff to lead evacuations.
○ Duty Manager to act as Incident Controller during emergencies.
○ Staff allocated roles (evacuation guides, first aid, communication).
● Frequency of Drills:
○ Evacuation drills conducted every three months.
○ Annual scenario-based emergency exercise involving fire, medical, and
disorderly conduct scenarios.
7.2 Incident Reporting and Management
● Incident Register:
○ All incidents logged, including:
■ Time, date, and location.
■ Description of incident.
■ Actions taken.
■ Names of staff involved.
■ Outcome and follow-up required.
● Review Process:
○ Incident Register reviewed weekly by Duty Manager.
○ Monthly review by Venue Manager to identify patterns and necessary
procedural changes.
7.3 Fire Safety
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 56
● Equipment:
○ Smoke detectors, extinguishers, fire hose reels, and exit signs installed.
○ Equipment tested monthly by staff and annually by licensed contractor.
● Wardens:
○ Fire wardens trained in use of extinguishers and alarm systems.
○ Responsible for guiding patrons to assembly points.
● Housekeeping:
○ Exits and evacuation paths kept clear at all times.
○ Kitchen grease traps and ducting cleaned regularly to reduce fire risk.
7.4 Medical Emergencies
● First Aid:
○ First aid kits located in kitchen, bar, staff room, and office.
○ Contents checked and restocked monthly.
● AED:
○ Automated External Defibrillator (AED) available onsite.
○ Staff trained in AED use and CPR.
● First Aid Officers:
○ At least one certified first aider rostered every shift.
○ All medical incidents recorded in Incident Register.
7.5 Disorderly Conduct and Violence Management
● Zero-Tolerance Policy:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 57
○ Aggressive or violent behaviour not tolerated.
○ RSA protocols strictly enforced for intoxicated or quarrelsome patrons.
● Procedures:
○ Staff trained in conflict de-escalation.
○ Security or Duty Manager to remove disruptive patrons safely.
○ Police contacted where necessary.
● Recording:
○ All incidents documented in Incident Register.
○ CCTV footage retained and reviewed.
7.6 Communication Systems
● Two-Way Radios:
○ Provided to Duty Managers and key staff for immediate coordination.
● Public Address System:
○ Used to direct patrons in emergencies.
● Emergency Contacts:
○ List of emergency services and contractors (police, fire, medical,
electrician, plumber) posted in office and staff areas.
7.7 Post-Incident Review
● Debriefing:
○ Following significant incidents, staff conduct a debrief to evaluate
response.
● Reporting:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 58
○ Incident report prepared by Duty Manager within 24 hours.
● Community Engagement:
○ For incidents affecting neighbours, management will communicate
corrective actions to residents.
7.8 Continuous Improvement
● Annual Review:
○ Emergency and Incident Management procedures reviewed annually.
● Feedback Integration:
○ Staff, community, and Council feedback incorporated into updates.
8. Monitoring and Compliance
Ongoing monitoring and compliance are essential to ensure Crackerjack continues to
operate within licensing conditions, community expectations, and Council requirements.
This framework provides a structured approach to audits, reporting, and community
engagement.
8.1 Noise Monitoring
● Hourly Perimeter Checks:
○ Duty Manager conducts hourly perimeter checks during evening trade.
○ Readings logged in Noise Monitoring Log (Appendix A).
● Sound Level Monitoring:
○ Calibrated sound meters used to measure indoor and outdoor music
levels.
○ Immediate corrective action taken if approaching compliance thresholds.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 59
● Annual Review:
○ Independent acoustic consultant engaged annually to verify compliance
with Noosa Plan 2020 noise criteria.
8.2 CCTV and Surveillance Monitoring
● Coverage:
○ Entrances, exits, bar, dining, bowling green boundary, and eastern
courtyard.
● Footage Review:
○ Reviewed following complaints or incidents.
○ Stored for 28 days and accessible for Council or Police upon request.
● Monitoring:
○ Duty Manager and security staff monitor in real time during peak hours.
8.3 Staff Compliance Audits
● Training Records:
○ All RSA and RMLV certifications maintained in compliance file.
○ Monthly audit to ensure certifications are current.
● Operational Audits:
○ Monthly review covering:
■ RSA refusals and intoxication incidents.
■ Noise monitoring and complaint logs.
■ Waste handling practices.
■ Incident Register accuracy.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 60
● Corrective Actions:
○ Any deficiencies addressed within 7 days.
○ Staff retrained or procedures updated as needed.
8.4 Complaint Register Review
● Monthly Review:
○ Venue Manager reviews all complaints monthly to identify patterns.
● Reporting:
○ Summary of complaints and actions included in quarterly management
meeting.
● Transparency:
○ Information shared with Council if requested and with residents during
quarterly meetings.
8.5 Incident Register Review
● Weekly Review:
○ Duty Manager reviews all logged incidents weekly.
● Trend Identification:
○ Patterns such as repeated late-night staff noise or recurring neighbour
complaints flagged.
● Management Action:
○ Adjustments to procedures or rosters implemented to address patterns.
8.6 Engagement with Authorities and Community
● Council:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 61
○ Compliance data (noise logs, complaint register, incident reports) provided
to Council on request.
● Liquor Accord:
○ Active engagement with CALM Noosa Liquor Accord for shared learning
and compliance improvements.
● Residents:
○ Quarterly meetings offered to maintain transparency and address
neighbour concerns.
8.7 Internal Compliance Officer
● Designation:
○ Venue Manager acts as Compliance Officer, supported by Duty Managers.
● Responsibilities:
○ Ensure all monitoring tasks completed.
○ Maintain centralised compliance records.
○ Report annually to directors and Council if required.
8.8 Continuous Improvement
● Quarterly Analysis:
○ Data from logs and audits analysed to identify improvements.
● Annual Review:
○ OMP updated annually to incorporate operational insights, Council
feedback, and legislative changes.
● Staff Feedback:
○ Staff encouraged to suggest operational improvements; reviewed monthly.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 62
9. Staff Training and Development
Crackerjack recognises that well-trained staff are central to the successful
implementation of this Operational Management Plan (OMP). A structured training and
development program ensures staff are aware of their responsibilities, confident in their
roles, and capable of maintaining compliance with regulatory requirements and
community expectations.
9.1 Induction Training Program
● Scope:
○ All new staff undergo induction during their first week of employment.
● Content:
○ Responsible Service of Alcohol (RSA) obligations.
○ Overview of the Risk Assessed Management Plan (RAMP).
○ Noise mitigation protocols, including quiet pack-down and bin restrictions.
○ Complaint handling and community engagement expectations.
○ Emergency and evacuation procedures.
○ Waste management, recycling, and hygiene protocols.
● Objective:
○ Ensure staff understand the venue’s policies, community responsibilities,
and the importance of respectful conduct at all times.
9.2 Ongoing Training and Certification
● RSA and RMLV:
○ All liquor service staff must maintain current RSA certification.
○ Approved Managers must maintain current RMLV accreditation.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 63
● Refresher Training:
○ Conducted every six months covering RSA, complaint handling, noise
management, and emergency response.
● Specialised Training:
○ First aid and AED training provided to selected staff.
○ Security staff trained in de-escalation and conflict resolution techniques.
○ Kitchen and bar staff trained in food safety and hygiene compliance.
9.3 Role-Specific Training
● Duty Managers:
○ Trained to oversee compliance with OMP protocols.
○ Responsible for logging noise checks, complaints, and incidents.
● Bar and Floor Staff:
○ Trained to monitor patron behaviour, identify signs of intoxication, and
enforce RSA refusals.
● Kitchen Staff:
○ Focus on waste minimisation, portion control, and safe food handling.
● Event Staff:
○ Additional training in crowd control and function risk assessment.
9.4 Emergency and Incident Response Training
● Scenario-Based Drills:
○ Conducted quarterly to simulate fires, medical emergencies, and
disorderly conduct.
○ Staff rotate roles to ensure broad capability.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 64
● First Aid and Fire Warden Training:
○ Certified first aiders rostered on every shift.
○ Fire wardens appointed and trained to manage evacuations.
9.5 Customer Service and Complaint Management Training
● Professional Communication:
○ Training in respectful, professional interactions with patrons and
community members.
○ Emphasis on de-escalation and empathy when managing complaints.
● Role-Playing Exercises:
○ Staff practice complaint handling scenarios to reinforce learning.
● Complaint Procedures:
○ All staff familiar with the Complaint Register process and escalation steps.
9.6 Professional Development Opportunities
● Pathways:
○ Opportunities for staff to progress into supervisory and management
positions.
● Accredited Courses:
○ Access to hospitality, leadership, and food safety certifications.
● Mentorship:
○ Senior staff mentor new employees to reinforce culture and compliance.
9.7 Monitoring Training Effectiveness
● Assessments:
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 65
○ Staff knowledge tested periodically through quizzes and scenario
evaluations.
● Performance Monitoring:
○ Managers monitor staff application of training in daily operations.
● Feedback:
○ Staff encouraged to provide feedback on training quality and areas for
improvement.
9.8 Record Keeping
● Training Records:
○ Centralised register of staff training and certifications maintained.
○ Updated monthly by management.
● Compliance:
○ Records available for inspection by Council or OLGR.
10. Conclusion and Review Actions
10.1 Conclusion
This Operational Management Plan (OMP) has been prepared to formalise
Crackerjack’s commitment to responsible venue operation. It directly addresses
concerns raised by Noosa Council and the community, particularly regarding noise,
waste, staff conduct, and impacts on residential amenity. By implementing the measures
outlined across Sections 1–9, Crackerjack ensures:
● Noise is proactively managed through structural changes, strict protocols, and
regular monitoring.
● Safety and security of patrons and staff are prioritised via CCTV, lighting, trained
personnel, and structured incident management.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 66
● Crowd control measures provide safe patron flow, especially during functions and
closing times.
● Waste handling practices minimise noise, odour, and environmental impacts.
● A robust complaint system supports neighbour relations and ensures
transparency.
● Emergency preparedness is embedded in daily operations through training, drills,
and clear incident response.
● Compliance is actively monitored, audited, and improved through continuous
review.
● Staff training programs embed responsible service, respectful conduct, and
professional development.
This OMP demonstrates that Crackerjack is committed to operating as a family-friendly,
community-conscious venue that supports local recreational activity while being a good
neighbour.
10.2 Review Actions
● Quarterly Reviews:
○ Management to review Noise Monitoring Log, Complaint Register, Waste
Audit, and Incident Register.
○ Quarterly community meetings offered to residents to maintain open
communication.
● Annual Review:
○ Full OMP reviewed and updated annually to reflect:
■ Legislative or licensing changes.
■ Council or OLGR feedback.
■ Community concerns and suggestions.
■ Operational learnings and audit results.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 67
● Staff Engagement:
○ Training records and compliance audits reviewed monthly.
○ Annual refresher session conducted for all staff on OMP procedures.
● Reporting to Council:
○ Copies of noise logs, complaint summaries, or incident records made
available to Council upon request.
10.3 Continuous Improvement Commitment
Crackerjack is committed to:
● Regularly updating this OMP to reflect best practice.
● Maintaining transparency with Council, community, and industry bodies.
● Ensuring the venue continues to balance its hospitality and recreational functions
with the amenity of neighbouring residents.
Document Set ID: 24240356
24092246
Version: 1, Version Date: 22/10/2025
02/09/2025
Page 68
REFERENCE DOCUMENT
NOOSA COUNCIL
51995.1611.04 16 OCT 2025
Your Mates Bowls Pub
Risk Assessed Management Plan
Licensee: Your Mate Bowlsy Pty Ltd
Licence Type: Com. Other-Subsidiary on-Premises (Meals)
Premise name: Your Mates Bowls Pub
Main Address: 5 Opal Street, Cooroy, QLD., 4563
July 2023
Page 1 of 7
Document Set ID: 24240332
24090778
Version: 1, Version Date: 22/10/2025
01/09/2025
Page 69
This is the Risk Assessed Management Plan (‘RAMP’) for the premises known as Your Mates Bowls
Pub (YMBP). This RAMP contains information about the procedures and practices, prescribed under
Section 38A of the LiquorRegulation 2002, for the conduct of business at the premises.
The management & staff of Your Mates Bowls Pub (the Licensed premise) are committed to
providing a safe and friendly environment for our customers and the community at large.
Management acknowledges that all staff will be trained and accredited in the Responsible Service
of Alcohol (RSA) along with having an awareness and understanding of this document and their
obligations under the Liquor Act 1992 and Liquor Regulation 2002, to assist in minimising the
potential harm that can be caused by alcohol abuse and misuse.
This RAMP is to be read in conjunction with the premise’s Liquor Licence.
1. Principal Activity
The principal activity of YMBP is “the provision of meals prepared, and served to be eaten, on
the licensed premises”.
2. Hours of Operation
Refer to liquor licence document for approved licensed trading hours.
3. Responsible Service of Alcohol
All Staff involved in the sale of liquor at YMBP are trained in the Responsible Service of Alcohol
(RSA). The licensee will ensure that there is a senior staff member on duty during standard
trading hours who will be responsible for the compliant and safe management of the venue.
An Approved Manager trained in the Responsible Management of Licensed Venues (RMLV) will
be present on the premises during any period of extended licensed trading hours.
Staff at YMBP will be trained to be proactive and monitor patron behaviour. If Staff believe
that a patron is showing signs of intoxication, then the patron will be refused any further
service of alcohol and may be offered water and or removed from the premises.
The licensee will not engage in any promotions that encourage the rapid or excessive
consumption of alcohol, or any activities that are likely to promote the irresponsible service
of alcohol.
The licensee will prepare and maintain harm minimisation plans for all liquor promotions.
Free drinking water will be available.
A range of non-alcoholic and light or low strength alcoholic drinks will also be available.
All alcohol will be provided in standard measured quantities which enables patrons to monitor
alcohol consumption. Half measures/nips will be available on request.
Staff members (and crowd controllers if on duty) will be fully supported to enforce RSA
policies and procedures and management will support any decision to refuse service to any
patron.
Page 2 of 7
Document Set ID: 24240332
24090778
Version: 1, Version Date: 22/10/2025
01/09/2025
Page 70
The Licensee will ensure all copies of staff training certificates – Responsible Service of
Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) are available for
inspection at the premises.
Customers are required to provide acceptable evidence of age if they appear to be under 25
years of age.
All RSA practices are required to be complied with whether the venue is open for general trade
or being utilised for a function.
4. Liquor Accord
The Licensee notes the value of Liquor Accord Membership and is aware of the existence of
the CALM Noosa Liquor Accord, which us the nearest accord group to the venue, and the
licensee is willing to consider joining this group if necessary.
5. Arrangements at YMBP with respect to:
5.1 Arrangements for Lighting
All areas of the premise are sufficiently well-lit to assist the licensee to provide a safe
environment and to allow staff to observe all patrons and identify any minors, unduly
intoxicated or disorderly patrons.
5.2 Arrangements for Noise Mitigation
There are some noise conditions and supporting conditions endorsed on the venue liquor
licence and by ensuring compliance with these conditions it assists the licensee in mitigating
any potential negative impacts from noise disturbance.
Staff and management monitor the premises to ensure that any noise emanating from the
premises is not excessive. They also monitor patron behaviour to ensure that they are not
making excessive noise or disturbing other patrons or the occupants of neighbouring premises,
particularly at the time of dispersal from the premises. Any patrons who are considered to be
noisy or unruly are spoken with regarding appropriate standards of behaviour. Staff and
management also monitor the noise from plant and equipment.
Staff are required to report any noise complaints to management at the time they are
received. Management will address any genuine complaint and take steps to rectify any noise
levels considered unreasonable or excessive, in real time.
5.3 Arrangements for Security
The Licensee does not routinely employ the services of licensed Crowd Controllers;
however, the Licensee regularly reviews its operations to determine whether security staff are
required for functions, events, or special occasions (eg – Melbourne Cup Day, etc.)
All security staff who would be employed at the venue are required to comply with the
provisions of the Security Providers Act 1993, Liquor Act 1992 (Qld) and the principles of
responsible service of alcohol and the obligations of the Club’s RAMP.
All Crowd Controllers have RSA certification and are dressed in such a manner so that they are
able to be readily identified and separated from patrons and venue staff.
Page 3 of 7
Document Set ID: 24240332
24090778
Version: 1, Version Date: 22/10/2025
01/09/2025
Page 71
YMBP has a CCTV security system that monitors the internal licensed areas and both of the
outdoor dining areas, as well as the main patron entry points and some back of house areas.
6. Arrangements for Transport Services at YMBP.
YMBP is located in the rural settlement of Cooroy and there are limited public transport
options available in the township. A taxi service is available, and ride share options can be
accessed and both of these services have easy access to the venue.
There is considerable on street parking available in the nearby vicinity of the venue.
The Licensee offers a complimentary service to arrange taxis for patrons upon request.
7. Provision of Meals
YMBP holds an On-Premises (Meals) licence and provides a full range of all meal options.
8. Training of Staff
All Staff of YMBP receive training and induction upon commencement of employment.
All staff involved in the sale and supply of liquor have accreditation in RSA. Approved
Managers have accreditation in the RMLV and have a current Approved Managers (AM)
Licence, issued by the OLGR.
Additionally, the Licensee conducts on-site training for staff to ensure that their knowledge
and skills are up to date and to the highest possible standards. These sessions include staff
meetings during which the Licensee provides staff with updated information with regard to
Liquor Legislation and industry practices.
The licensee maintains records of these meetings and training sessions.
9. Dealing with Minors on the Premises
YMBP has a Commercial Other - Subsidiary on-Premises (Meals) Licence and minors are
permitted on the premises in accordance with the specific exemption provided by s155(4)(e)
and conditioned on the liquor licence and other exemption provisions detailed in s155(4) of the
Liquor Act 1992.
Staff at YMBP are trained to monitor the behaviour of exempt minors at all times. Liquor will
not be served to minors and when the age of a patron is in doubt, staff will ask any patron who
appears to be under the age of 25 years for identification to verify their age, before serving
them liquor.
Any minor that attempts to purchase liquor at YMBP will be refused service and asked to leave
the premises. If a minor shows identification that has been tampered with, or it is believed that
the identification document is being used by someone other than the lawful owner, the
identification document will be confiscated and forwarded to the Office of Liquor and Gaming
Regulation, together with details of the incident.
Page 4 of 7
Document Set ID: 24240332
24090778
Version: 1, Version Date: 22/10/2025
01/09/2025
Page 72
Staff monitor the premises to ensure that individuals over the age of 18 years are not supplying
liquor to minors. Persons found to be purchasing liquor for minors will be removed from the
premises.
The following forms of photographic identification can be used to determine proof of age:
• A proof of age card issued by the relevant authority in each state or territory (eg: The
Queensland Photo Identification Card or Keypass Identity Card);
• An Australian driver’s licence or Foreign Drivers Licence provided it has a photo and
the licence holder’s date of birth.
• An Australian or foreign passport.
10. Dealing with unduly intoxicated and disorderly patrons on the premises
The Licensee takes all reasonable steps to control the behaviour of patrons, whilst in and
around the premise.
Staff of YMBP are proactive and monitor patron behaviour at all times. Staff are trained in
identifying signs of intoxication and or disorderly behaviour.
All staff members have the right to refuse the service of alcohol to any person who displays signs
of intoxication. Service may also be refused to any person who creates discomfort or problems
for other patrons or behaves in a disorderly or quarrelsome manner.
Staff will always communicate in a respectful and non-confrontational manner when interacting
with patrons.
If staff of YMBP believe that a patron is showing signs of intoxication or is being quarrelsome
or disorderly, then the patron will be refused any further service of alcohol and if permitted to
remain on the premises will be offered water. If the patron continues to act in a disorderly
manner or fails to comply with requests from staff, then the patron will be asked to leave the
premises. If necessary, staff (management, or security if applicable) will escort the patron from
the premises.
If required, a taxi will be called to assist in removing the patron away from the venue.
Any incidents involving intoxicated or disorderly patrons are to be reported to Management.
If management are unable to resolve matters associated with patron behaviour, the
attendanceof the Queensland Police Service will be requested.
11. Limiting Impact of the Premises on the Amenity of the Community
The Licensee, management and staff endeavour to ensure that patrons of the venue do not
have an adverse impact on the amenity of the local neighbourhood, or the community at
large, by managing the behaviour of patrons when on site and at the time of dispersal.
The licensee takes all reasonable steps to provide a safe environment in and around the
premises, by employing good RSA practices and complying with the conditions endorsed on
the liquor licence, thus mitigating the potential for an adverse impact on the local
neighbourhood.
Page 5 of 7
Document Set ID: 24240332
24090778
Version: 1, Version Date: 22/10/2025
01/09/2025
Page 73
The Licensee takes all reasonable steps to ensure staff and patrons behave in an orderly
manner when entering or leaving the premises.
The licensee complies with all noise conditions endorsed on the venue’s liquor licence.
Noise emanating from the venue is monitored by management or staff conducting regular
checks both inside and outside the premises to ensure that it is not unreasonable and does not
have a negative impact on the local community.
The operation of YMBP has little or no impact on the amenity of the local community.
The venue is located at 5 Opal Street, Cooroy which is located on the eastern side of the Cooroy
township and main railway line. Opal Street is a side road that leads off Elm Street. Elm Street
is part of the main road throughfare through the township and leads east to Noosa via
Tewantin Road and north towards the Lake MacDonald and Noosa hinterland area.
There are residential properties at the rear of the venue and on the opposite (Southern) side
of Opal Street. The areas in front of the venue and to the northern side of the venue are
occupied by businesses. Directly in front and adjoining the main restaurant premises is an
outdoor bowling green which is part of the YMBP venue, but remains an unlicensed area.
The licensee’s management practices and procedures assist in ensuring that there are no
negative impacts on any of these nearby residences or businesses.
Deliveries and rubbish removal are conducted during specific time periods in an endeavour to
minimise the potential adverse impact on the local community.
12. Consultation with Community and Liquor Industry Groups
As previously advised, the licensee is willing to become a member of the CALM Noosa Liquor
Accord if it is deemed appropriate.
The licensee is willing to meet with authorities such as the OLGR, Qld Police Service and
Council, as and when necessary.
13. Ensuring that the conduct of YMBP complies with all other requirements.
Footpath Dining – There are no footpath dining areas at the premises.
Outdoor Dining - The venue provides two licensed Outdoor Dining areas, one adjoining the
rear of the premises and the other adjoining the front of the premises.
The outdoor dining area at the front of the premises also adjoins the grass bowling green area,
which has pathways on the other three (3) sides. This bowling green and the adjoining three
(3) pathways are not licensed for the purposes of selling or consuming liquor.
As such, all staff need to be vigilant in their management of these areas and ensure that
patrons do not take liquor into these unlicensed areas.
The licensee has erected signage at the boundary of the licensed areas advising patrons that
liquor is not permitted to be taken beyond those points, into the unlicensed areas.
Page 6 of 7
Document Set ID: 24240332
24090778
Version: 1, Version Date: 22/10/2025
01/09/2025
Page 74
If a patron is observed taking liquor into the unlicensed areas or seen to be in possession or
consuming liquor in the unlicensed areas, staff are to request that they return the liquor to the
licensed premises. Should they refuse to comply with these requests then management will
consider asking the patron to leave the venue or having the patron removed from the
premises.
Detached Bottle Shops – N/A – The licence type does not permit DBS’s.
DOSA – N/A – The licence type does not permit DOSA’s. There is an unlicensed smoking area
provided at the rear of the premises with the required ‘buffer zones’ in place.
Advertising of events - Any advertising and promotional material is approved by an authorised
representative of the licensee and will comply with any restrictions imposed by the Liquor Act
1992 - as they relate to the prohibitions on advertising and prohibitions on promoting the
irresponsible consumption of liquor.
Number of patrons on premises - The number of patrons at the premises at any one time will
not exceed the number whereby the venue can always operate safely and amenably. Fire exits
are kept clear and unobstructed, and staff are aware of the evacuation procedures in the event
of an emergency. Management is committed to complying with fire safety requirements.
Adult entertainment – N/A – Not permitted at this venue.
Functions on premises - The licensee hosts bona-fide functions on the premises. These
functions are risk assessed and the licensee ensures that sufficient staff are rostered to work
and consideration about providing additional security is assessed. All RSA practices and policies
apply for functions, as they would for normal trading purposes.
Catering off site - The licensee has a catering endorsement on the licence and manages the
use of this endorsement in the same compliant manner in which they operate and trade the
main premises. RSA practices and standards are maintained whether operating at the main
premises or catering away. Catering away from the venue is only undertaken in compliance
with the relevant condition endorsed on the licence and must involve the provision of food
prepared by the licensee.
Page 7 of 7
Document Set ID: 24240332
24090778
Version: 1, Version Date: 22/10/2025
01/09/2025